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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Dress experience was good but alterations were a nightmare. First time we went to pick up dress and the hem was off by almost 2 inches- but just on one side. The dress did not bustle correctly. It was done differently on each side of the dress. Seamstress kept stating dismay why anyone would do it that way. She had to keep the dress to try and fix it but told us it was not an exact science- REALLY!! I guess we should be grateful because she said she wouldn't charge us AGAIN. then at the wedding the bustle broke after 15 minu... read more
Business response:
Hi Cheryl. We are saddened to see that you were not happy with your dress. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B/Columbus) with more details. Thank you, April B.
Business response:
Hello Megan, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
The staff was very pushy! I’m not buying a car, lighten up.
Business response:
Hi Kwin, we are so sorry to hear that our team disappointed you during your recent visit to our Albany store. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
Business response:
Hello Sheree, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
David’s Bridal needs to reevaluate their return policy. How can a bride or bridesmaid have a dress in their hands for a couple weeks and not be able to return it?! A dress that was tried on once, stored in a bag with tags still attached, and a receipt. Absolutely horrible customer service and Altoona has some extremely rude employees who make a bride who is no longer getting married feel even worse about the situation. Everyone do yourselves a favor and take your business elsewhere.
Business response:
Hello Paige, we are saddened to see that you were not happy with our company polices. We want to thank you for taking the time to provide us with this feedback as we appreciate. It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, April B.
I may have had a good experience shopping, but my sister ended up with an awful alteration mess here. The day of my wedding the bra that they sewed in came completely undone and fell out of the dress. When we looked at the dress none of the fixes were the same. I could have fixed the dress better than the seamstress did. My sister felt that they really didn’t care about the work they were performing and they ruined an absolutely beautiful dress.
Business response:
Hello Felicia. We are disappointed to hear that your experience with alterations was not better. We appreciate you sharing this feedback as we want to make sure that we are providing our guests with top quality services. We apologize will make sure to discuss this with management. Thank you, Ellice J.
Our first time the to pick out a dress was a great experience. However today my future wife went in for the fitting and the experience was hell on wheels .Apparently the staff who took care of them all the braids maids and my lovely wife to be, was just a ASS . the undergarment was not fitted before they left so another trip is needed ( an i will not pay that over charged alteration fee!! 150 bucks really 700 for the dress was not enough,then 90 on each braides maid that is total BS
Business response:
Hello Patrick. We are sorry to hear that our alterations costs were not what you were expecting. At David's Bridal we try to stay competitively priced so that we can best suit the needs to our guests. Our team would also like to apologize for the less then professional service you received on your fiance's recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide your fiance and her party with a once in a lifetime moment. Thank you for your feedback, we will share i... read more
My fiance and i have had nothing but trouble there. The lady that first sized her and ordered the dress completly ordered the wrong one, now 2 weeks later she gets a call that the new dress is in and orders the wrong size. I do not reccomend David's bridal at all to anyone. Even after contacting corporate 4 or 5 times about our problems we have yet to have a phone call and or email returned to us.
Business response:
Hello Sarah. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
It was the worst experience I when wedding dress shopping. My consultant, Yasmin, was late coming out to help me and the women at the front door told me that she was there. It was obvious that she did not want to be at work. She continuously disappeared or was busy talking to another employee every time I needed the dress zipped, so I or my friend zipped the dress because I waited so long. Every time I described what I didn't like about a specific dress and what I was looking for she would bring a dress the I had what I didn... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,793 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.