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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Business response:
Hello, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
selecting and purchasing my dresses was pleasant and memorable ... unfortunately i have to say after picking my dress up today, the entire experience for me was RUINED. and sadly all over a simple white garment bag. that’s right, apparently i am crazy to expect a garment bag to go over my very detailed, incredibly beautiful, once in a lifetime wedding gown!!! at least in the eyes of the manager on duty did. she handed me my dress in a thin clear plastic bag, similar to a dry cleaning bag and quickly sent me on my way. a... read more
Business response:
Hello Emily, we deeply apologize that you are unhappy with our services during your recent visit. Please know that it is policy that our garment bags are for purchase only, they are not complementary. We will be sure to pass along your concerns. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
Business response:
Hello Valerie, thank you for your star rating. We are disappointed to see that our team did not provide you with 5 star service, and we would like to know more about your visit. Please send us an email to dbcares@dbi.com (Attn:Ellice/Union)with more details. Thank you, Ellice J.
I was told I’d be on hold for a “moment” & I was on hold for 30 mins before I hung up! Ridiculous. I hung up and called David’s bridal in Dearborn and they helped me within 5 minutes. If it was an issue, I should of been told to call back or should of gotten a call from someone there. Really terrible communication skills.
Business response:
Hi Carol, we are so sorry to hear that our team disappointed you during your recent visit to our Taylor store. Thank you so much for taking the time to share this feedback with us, so that we can improve on the service we offer. Thank you, Steven E
I am deeply disgusted with the experience I've had with this David's Bridal store. They have ruined my perfect day, i trusted them with my wedding party needs and they failed. My bridesmaids (11 in total) all ordered their dresses in January. It is now May 11th and we are 29 days away from my wedding. We are still missing dresses, receiving wrong sizes, and we're pushing time for alterations due to their hiccups. I am in total panic and distress. As a bride who's wedding is 29 days away and has been calling the store and eve... read more
Business response:
Hello Nicole. We cannot apologize enough for the frustrations you and your party are having with their dresses. We see that you have reached out to our team and will be looking into this further so that we can assist. Thank you, Ellice J.
If you decide to buy a dress at David's Bridal, do not allow them to handle any alterations. Take your dress elsewhere for alterations. I was measured and charged over $200 upfront to take in my wedding dress. No hemming required. I showed up for my 2nd fitting tonight expecting perfection, given the price point. The straps didn't fit. The waist was 3" too big. I pointed out these issues and was informed by my alterations consultant that the issue was that I was "too tiny" and "had no butt." Keep in mind, my measurements a... read more
Business response:
Hello Sarah, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E .
NEVER again will I ever step foot in one of these stores. First visit we couldn't get anyone to help us since we weren't spending a small fortune. Second, ordered a dress a size bigger than needed and went to pick it up tonight and to my amazement it did not fit. "Store manager" turned around and asked if we needed help. Well if course we needed help the first visit. She then got a smart ass attitude I guess we will have to order a women's dress. Excuse me, she is 10 years old. Tried on a women's size 2, oh that was even sma... read more
Business response:
Hello Teresa. The incident that you described above is unacceptable behavior and we would like to apologize. We at David's Bridal strive for professionalism and would like to hear more about your visit. Please email us at Dbcares@dbi.com (Attn.Ellice/Lenexa) with more details so that we can investigate this further. Thank you, Ellice J.
I had such a poor experience, I am so disappointed. Firstly, when I went for the first time, the person who “helped” me was no help at all. She was more concerned with the wedding party that walked in after me. She gave me a choice of three dresses (none in my size). I walked out. However, my sister, the bride, wanted us to all match, so I went back again. This time I had someone who cared and helped me find a dress that was perfect. However the dress was not available in time for the wedding (had the first attendant been he... read more
Business response:
Hi Tarah. We are saddened to see that you were not happy with your dress. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B/ long Beach) with more details. Thank you, April B
Horrible. After you put your dress on layaway, if you even make that far ( I had to book 3 different appts to get one decent associate to help me) you can completely hang up the customer service. Then I needed to remove a zipper and add 2 inches to the corset already on the dress after being told it shouldn't be full price, I was informed full price would be charged because they would have to do an entirely new corset. Say what?!?. My plan was to bring all my bridesmaids to my big reveal on the 18 and then pick out our dr... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,793 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.