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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
We spent forever trying to decide between two different bridesmaid dresses and had finally decided on one. She brings us to the cash and we are ready to pay and then tells us she made a mistake and that we can't get the dresses we had decided on because they are discontinued. Wasted our time. And got our hopes up.
Business response:
Hello Rebecca. We would like to apologize for the confusion with your bridesmaid's dress. We want to make sure that all of our teams are communicating with our guests and providing accurate information. We are deeply sorry and will love to assist in finding an alternative. Thank you, Ellice J.
This place has been nothing but a headache from day one. The tiny bit of money you save going through David's Bridal will never be worth the kind of crap we've been through. Let's start with my bridal appointments: they ordered the wrong veil for me and over charged us for it, then tried to force me to accept the wrong veil saying that "I didn't know what I was talking about" when I had photos, and I was neglected my entire appointment. My bridesmaids: nothing was in stock, they told us just imagine the dress short and gold ... read more
Business response:
Hello Rachel, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. Shopping for a gown is such a special moment and we?re disappointed that your visit fell short of your expectations. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a compan... read more
The lady in the alteration dept, Nom, was very knowledgeable and made me feel very comfortable . I have enjoyed the experience with David's very much.
Business response:
Hi Barbara! We are so glad that Nom has had the pleasure of assisting you with your alterations. We appreciate you sharing your compliments with us and will be sure to share them with her! Best wishes, Ellice J.
I encourage you to look elsewhere for your bridal needs! Upon entering the store today stood 3 employees behind the desk, one asks “how can we help you?” I respond “we are here to buy a sash for our flower girl”, one of the consultants asks the other “could you please show them where the Sashes are?” One consultant replies “I’m not punched back in from lunch yet”. (My initial thought was, then why are you standing at the front desk with two other consultants/employees greeting potential clients if your not prepared to as... read more
Business response:
Hello Kristin, We are so sorry to hear that you feel this way, and we would love the chance to ensure you are celebrated as you deserve. Our mission to provide all of our guests with exceptional service, and regret to fall short during your appointment with David's Bridal. If you would like to contact us at dbcares@dbi.com, (Please add Subject- Attn: Store Location and/or City) we would be honored to speak with you further regarding this matter. Humbly Yours, JK
I had a terrible experience at David’s Bridal today while picking out a bridesmaid dress. The attendant, Michele, was rude, dismissive, unavailable, and made it an awful experience for me. She also took my measurements without asking first, which is very uncomfortable- a stranger should always be asking for consent to touch another person, especially a customer. The manager said she was sorry I had that experience, but that I should “brush it off and move past it”. No other resolution was made. I had to purchase my dres... read more
Business response:
Hello Kate, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
Business response:
Hello Kimberly, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Warning! You will receive good customer service when buying your dress but that is it. Communication from the store on when your dress is available for pick up and the process for picking up the dress left a bad taste in our mouth. Praying that all is well with the dress because if not we may have big problems. So sad that such a happy time is tarnished by poor customer service.
Business response:
Hello Teresa. We would like to apologize for the lack of communication you had from our store. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, Ellice J.
Business response:
Hello Anne, Thank you for sharing your valuable time and review, regarding your visit with our team. We would love to ensure you are able to find everything you may need for your special day. If you would like to provide us with additional suggestions on how we can improve, please do not hesitate to contact us at dbcares@dbi.com, (Attn: Jill K. - London Location). Humbly Yours, Jill K.
See negative Yelp reviews on this location before you go here, they are all similar to my unpleasant experience with the sales staff and manager. This is a special occasion and you can find a better experience easily than you will at this David's Bridal. Buyer beware.
Business response:
Hello Joe, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,793 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.