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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Beautiful dresses. Staff need to listen more to what the customer would like. We found a lovely dress, but I chose it. Lol My gf loved the dress! Would she return? Probably not.
Business response:
Hello Maria, thank you for your feedback. We will be sure to pass along your concerns. Thank you, Steven E
I will never refer anyone to David’s bridal! I bought a dress from them and I went in for alterations. My dress was clean when I released it to them for the alterations and steaming my dress. I get it back covered in black stuff! I pointed it out to them and they said they would clean it, I come back 30 minutes later and it was even worse! MORE stuff on the dress. My dress is pretty much ruined. Never again. Waste of money! I have contacted customer service waiting to get a response.
Business response:
Hello Shaylynn, we are so sorry to hear of the condition in which your item arrived to you. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
I had an awful experience here and it was a waste of time. I made an appointment which turned out to be useless because all that happened was I was told to pick out my own dresses with no assistance or guidance after describing what I was looking for. It was also extremely hot in the store. I was literally sweating while changing which was super uncomfortable. I needed help finding dresses in different sizes but could never find my helper. It was also inconvenient not having mirrors in the dressing rooms. The only other ... read more
Business response:
Hello Paige. We are so sorry that your time with us was not a better experience. We want every guest to be taken care of and made to feel comfortable. We apologize that our staff did not accomplish that. We hope that you will give us another chance to provide you with the service that you deserve. Thank you, Ellice J.
Business response:
Hello Stephanie, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Have have a terrible experience with the store so far regarding the fitting/alterations. Daughter bought her wedding dress one year ago, and was directed to purchase a certain size from alterations staff based upon the fit. We have now made 3 trips for alterations, and the last visit (3 weeks from the wedding) was confronted by the incredibly rude and unprofessional manager. Upon learning the dress once again did not fit properly, I told alterations manager that I needed to see the store manager, who marched into the fitting... read more
Business response:
Hi Jennifer. We are saddened to see that you were not happy with your dress alterations and customer service experience. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
Business response:
Hello,Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
At the Asheville store I had a wonderful experience buying my dress! I was told at the time my alterations should cost $300. I had my alterations done at this raleigh store due to location. Unfortunately, I had an awful experience. I was very sad that there was such a difference between the two stores, and the company decided to not take care of their customers. Please see below for the BBB complaint I left, where David’s Bridal did not respond (and is not a BBB accredited institution). On 2/24/2018 I brought my dress in ... read more
So disappointing. The women who helped me find my dress, was the sweetest little lady in the whole world. I loved her. Which leads up to alterations. A complete disaster. The dress was too big, but instead of taking it in, they just built up the top with two sets of thick cups. I was so uncomfortable and I kept telling her that, but she just made it out to sound like i was crazy and there was nothing that could be done. I looked ridiculous, and the women would not listen to me. She was literally dealing with me and 6... read more
Business response:
Hello Amy, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
Truly disappointed in the service at David’s Bridal. I received a text to let me know my bridesmaid dress (paid in full) had arrived. I was told i had 7 days to get it. After only 2 days, i found out they had INSISTED another bridesmaid (from the same wedding) take ALL of our dresses with her when she went for hers. How DARE they FORCE someone to take the gown i paid for without my consent!!! I will not be returning there for my alterations. This is very poor service.
Business response:
Hello Milena. We apologize for any frustration caused in regard to your dress. We would never want to cause our guests any undue stress and will be reaching to this store to correct these behaviors. Thank you for bringing this to our attention. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,793 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.