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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
DEPTFORD DAVIDS BRIDAL IS A DISGRACE. I wish I could rate them negative 100. They don't give a shit about the delivery of customer service. They make a mistake on their end and refuse to help you at all. You don't care about anyone but your sales goal number and refuse to strive to help guests resolve a problem. Your store management is half the problem. Adding notes into an account and trying to hide the fact that your team screwed up a dress order and WON'T help me is beyond screwed up. So worried about meeting your quot... read more
Business response:
Hello Becca, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J.). Best wishes, Jessica H.
My daughter and I went to this location tonight to shop for an upcoming event and your staff could not have been nicer, more pleasant, or attentive to our experience. When I went to the front to pay, the clerk could not have kinder; I saw that you offered a Military/Veterans discount and so I showed my ID in order to receive it. The clerk had some trouble activating the discount (it is only available May 1st-31st so it is a NEW credit). and she asked your floor manager for help. The manager on the floor could not have been m... read more
If I could rate less I would! Here is my story If your looking for any type of dress, I highly recommend going to this David’s bridal. All the ladies start from the lady that greeted you at the door all the way to Ms. Yvonne ( my consulted). Here is my story I went to a David’s bridal inWilmington, Delaware in January. They customer service was horrible the consulted barely helped me at all. It was exetremly packed and low in staff. So I end up getting a dress that I thought could be the one. I did not love this dress bu... read more
Business response:
Hello Tonita and congratulations on your upcoming wedding. While we are ecstatic to hear about your time with our Springfield location, we would like to apologize for the first impression you had at Davids Bridal. Our goal is to create that once in a lifetime experience for all of our guests and we are sorry for falling short of doing so. We will use your feedback to improve. Best wishes, Ellice J.
Business response:
Hello Mel, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jill K. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
All around a Terrible experience. My bridesmaids spent well over $2000 there for dresses mind you I have 9 bridesmaids and 2 flower girls. My sister ordered her dress 2 times and they were dirty and shitty. So finally after 3 dresses we got it back and it was fine. Ordered my nieces dress and it was the wrong size and style, so we order another one April 1st and now there saying it won’t be in till July 27, 2 weeks before my wedding and she has to have alterations. And they also ordered the wrong size dresses for my flower g... read more
Business response:
Hello Dakotah, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I echo all the past several post on the store being over crowded compared to my experience there several years ago. My service rep was decent, although she ordered one dress in the wrong size for a bridesmaid dress, despite us being very clear what sizes the girls needed. Mind you, all orders are non-refundable and that particular dress has a lead time of 5 months, so it would not have been a good ending if I had not caught the mistake and revised the order. Moreover, the quoted lead time is definitely a marketing strategy... read more
Business response:
Hello Vivien, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-402). Best wishes, Jessica H.
Went there this past Saturday with my 2 sisters and mother. We were prepared to be ordering 8 bridesmaids dresses plus junior bridesmaid and flowers girls dress. To say the customer service we received from Brandon was less than would be an understatement. He didn’t help us get dresses, find sizes and the bride has to dig through the shoes to find her size. He sat and talked to the MOB the whole time about how he gets bad reviews all the time. Needless to say we did not purchase. Basic customer service will go a long way.
Business response:
Hello Jessica, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-137). Best wishes, Jessica H.
Wish I could give them a zero, they were so rude when i brought in my dress that wasnt bought from them and told me they could not alter it. Very poor service. I made the appointment months in advance and had told them i bought it offline, and they still refused to alter it just stating "its policy, and I dont care, not going to worry about it". I wish i never would have had my bridesmaids get there dresses there, tereible company.
Business response:
Hello Jessica. We would like to apologize for the lack of communication you had from our team. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. Unfortunately we not offer alterations for outside vendor gowns due to liability. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, April B.
I am extremely disappointed to find out you don't help your customers who buy from you once they leave the store. B4 Nobody told me a year ago when I purchased my dream dress from you that your supposed to buy it bigger. I have 2 weeks until I get married and I can't even wear my dream dress and can't afford another one there fore I'm getting married in regular clothes. Thank you for ruining that for me. If I would have known the rule of key to buy it bigger I would be wearing my dream dress. It's a shame that when I called ... read more
Business response:
Hello Lyndsey, we are so sorry that you are experiencing this. We would never want our bride to feel so stress before their big day. If you would like us to look into this further email us at dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,758 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.