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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I feel like my experience is a rollar coaster ride here. With every up there are like five or six downs. My consultant was nice but had the wrong date for my wedding on her paperwork. I gave her the correct date. My wedding is being rushed because right after we got engaged, my father was diagnosed with stage 3 cancer so in general i have a "lets just get this done" attitude as i have a milliom things on my mind. We get to the dressing rooms and its dirty, but whatever i had to get a dress that day. Another woman checked out... read more
Business response:
Hello Lindsay, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service and we are so sorry to hear that was not what you were given. Please know that we will be sure to share your experience with our management team so that we can improve our service. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
I had never been treated so irrelevant in planning for my big day. When I set an appointment for my bridesmaids to try on dresses they "lost" my appointment but got me back on the schedule. When I got there, there were busy but it was beyond packed. I was only given 1 dressing room for all my girls and the girl helping us was also assisting another group if 6+ ladies. I ended up pulling my own dresses off the rack and doing all the running for my girls, when I should have been watching my girls and enjoying the experience. ... read more
Business response:
Hello Ashley, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. Shopping for a gown is such a special moment and we?re disappointed that your visit fell short of your expectations. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Thank you, Steven E.
I felt like I was in a closet. I didn’t feel like a bride or did they make me feel like one. I felt like I was more of a bother than anything. When I told them the style I liked, they acted like they didn’t have anything for me. After trying on 5 dresses I left. It was a waste of my time.
Business response:
Hello Kayla, Thank you for sharing your valuable time and feedback regarding your most recent experience with our team! We would love to make sure you and your guests are celebrated as deserved. It would be an honor to welcome you back to our location, so we can improve future visits with Davids; Bridal. *dbcares@dbi.com, Attn: Store 159). Thank you, Jill K.
I am apart of a wedding party and we came in today and was not helped at all! The one girl that was helping us got called to the back only to not return. We love David’s Bridal and it’s actually a tradition to get all of our dresses from you! I can’t believe the amount of discrimination that was showed today! We got whispered about, pointed at and flat out terrible service! We will not be back at this location and to be honest probably ever at another David’s Bridal.
Business response:
Hello Michaela, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We would love for you to come back and visit us, perhaps another location, so that we can provide you with the time and attention that you deserve! We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
When I went there it was great, but then I was giving the wrong size dress. Then informed that they can’t do anything I’d have to pay to get it resized on top of giving me a dress two sizes two small they lost all of my bridesmaid dresses. Then they tell me they don’t know what they look like so we need to go and find the dresses that they are. A place like this is suppose to make it better for your wedding, but not me I had to make my dress fit because I will not pay someone who messed up my dress to fix their mistake. I wi... read more
Business response:
Hello Summer, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
Worst experience ever. The girl I had took off every time I came out of the dressing room I hate to wait for her. I was very misformed on the layaway situation also. The wanted to sell me the dress I tried on with spot cleaning it...... Because they needed to replace it with a new one from thier warehouse..! there were maybe 10 dresses for $99.00 and all over a size 18... Should have had more of a selection as the fake ones online you cant get!
Business response:
Hello Kelly, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers' feedback very seriously and want you to know that we will be working with our management team to make sure improvements are made. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
It was a very disappointing experience. I made an appointment around two months ago and it was very bad service. The attendant that was supposed to help said that she had to go hang up some dresses, so she left us alone and would only come to check on us briefly. Then a few weeks ago I visited the store again this time with no appointment and it was terrible. They were very rude and there were no fitting rooms available and they told me that I would have to wait over two hours to get a room. Today I made an appointment agai... read more
Business response:
Hello Ella, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers' feedback very seriously and want you to know that we will be working with our management team to make sure improvements are made. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
Today I said yes to the dress.... at Bridal Ellegance. Seriously, David’s Bridal employees started off the appointment the wrong way when we entered and were rudely told “just stand there and wait” as if we were going to start running through the store or something. When we finally were allowed to leave the entryway, we talked to a woman who told us we were early (which I knew) and that our consultant wouldn’t be clocking in until noon. Okay that’s fine I’ll browse while we wait but no don’t go anywhere near the dresses in t... read more
Business response:
Hello Cheyenne, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you again for your feedback, we will be sure to share it with our management team. Thank you, April B.
I went in here today to order a bridesmaid dress for my sister in laws wedding. There are 6 bridesmaids and one junior bridesmaid. This was suppose to be a quick trip just to order the dress we had already picked out awhile back. First when we walked in our appointment wasn’t even in their books. The second issue was that my niece was suppose to be in a different color dress then the rest of the bridesmaids. My sister in law was very upset when she was told the dress she picked was not available in the ballet, when in a prev... read more
Business response:
Hello Shannon, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,758 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.