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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Worst experiences of my life!!! I wont go into all the details, but I will say this...once I told the sales person I was on a budget and wanted to keep my dress under $1000, she walked away and started helping someone else. This bride clearly stated that he was paying for it all so she had no budget. Apparently that was more important. 2nd time waited over a half hour AFTER my appt time to be helped, and she lied. Dresses we ordered dont come in the colors we ordered. I have taken my large bridal party elsewhere.
Business response:
Hello Tracey, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you.We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the futur... read more
I have mixed feelings about this place. Our bridal attendant was absolutely amazing and friendly. She was also knowledgeable about the issues plus size women face even though she was not plus size. That's the only reason I gave more than 1 star. I picked out a dress that fit me perfectly and needed no alterations. I literally had the dress on for less than an hour and without snagging or pulling of any sort, the entire left side of my lace came apart from the seam. Shortly after that the right side did the same. The dress ha... read more
Business response:
Hello Chelsea, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Their service is the worst I have experienced ever!!!! 4 girls working, no one even had the kindness to ask if we needed help, but 5 minutes before they closed, they came to let us know that they were closing the store in 5 minutes!!!! So, before we left the store I asked to talk to the manager, she said she was sorry and we could make an appointment. Well, if you know me I was very polite and said, “No, thank you, I would rather go to a different store.” �����
Business response:
Hello Mari, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers' feedback very seriously and want you to know that we will be working with our management team to make sure improvements are made. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
I took my maid of honor in to look at dresses and it was a terrible experience. Our stylist acted like because we were not looking for bridal gowns, we were not worth her time. They didn't have any of the style dresses we liked or even of the colors we were looking for. As we tried in the few she did pull, she sat on a shelf and acted bored. She didn't even attempt to find us something else after we vetoed those 3 dresses.
Business response:
Hello Sara, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers' feedback very seriously and want you to know that we will be working with our management team to make sure improvements are made. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
I scheduled an appointment for 6:30 pm this evening to receive some assistance finding a dress for my daughter's wedding. I arrived 15 minutes early and at 6:45 pm I was told I just needed to look around and when someone was available they would come assist. I booked an appointment, someone should have been available! At 6:55 pm., I left the store. Very disappointed. I found a dress at Dillard's for much less. Thanks for the poor service, I saved a bunch!
Business response:
Hi Debbie, we are sorry that your visit with us did not meet your expectations. We at David?s Bridal are committed to offering quality service to all of our guests and it hurts us when we hear that we did not accomplish that. We appreciate your feedback and will share it with our management team so that we can grow from this experience. Thank you, April B.
25+ min wait to see if my dress was altered correctly after paying almost as much for my dress as alterations. The dress size was ordered wrong & i was talked into not reordering a smaller size bc alterations were not expensive (per bridal consult). $135 to pay to have inches taken in & up.
Business response:
Hello Mackenzie. We would like to express our sincere apologies for your experience with our alterations team. We are committed to providing our guests with the best options for their needs and we are disappointed to see that we failed to do so. Thank you for sharing your feedback. If you have any additional details to share, please email us at Dbcares@dbi.com (Attn.Ellice/WilkesBarre). Thank you, Ellice J.
Bernadette was great. She helped me out with my wedding dress and I highly recommend her. I felt a pressured and made the purchase. I called first thing the next morning and tried to cancel the order or even hold off the order for a couple of days. Nicole the manager who has no management experience was rude and won’t refund my money. I always heard bad things about David’s bridal and now I know why.
Business response:
Hello Leann. Although we are happy that Bernadette provided great service, we are sorry for your frustrations with your dress order. We would like to assist you further and invite you to email us at DBcares@dbi.com (Attn.Ellice/Massapequa). Thank you, Ellice J.
Wrong dress. Wrong size. Didn't care they messed up. Rude.
Business response:
Hello Aubrey, We are heartbroken to hear that you feel this way, and that we feel short in ordering the correct style, and size you had expected to arrive. We would love the chance to speak with you further, and make sure future visits with David's Bridal are more rewarding. Please contact us at dbcares@dbi.com, (Attn: Jill K.- Store 195) so we can assist you further. Humbly Yours, Jill K.
Business response:
Hello Kortney, Thank you for sharing your valuable time to provide our team with your review. We apologize to fall short in providing you with anything less than a full five star experience, and would love the chance to improve future visits. Please feel free to provide us with additional suggestions on how we can improve, at dbcares@dbi.com, (Attn: Store Location and/or your City). Thank you, Jill K.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,758 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.