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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
The bridal consultant I worked with seemed nice at first but not long into my appointment she let me know that she had just put in her two weeks notice and proceeded to tell me how draining this job is and how unhappy she is doing it and how excited she is to leave. After I basically took over running the appointment and told her what dresses I wanted to try on, I found one that I considered my favorite of the day ( not even close to being "the one"). She called the alterations manager up after I told her that wasn't necessa... read more
Business response:
Hello Margaret, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD. in the subject line. I will be sure to share your experi... read more
I guess I didn’t appear affluent enough to be helped.
Business response:
Hello Carole, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Horrible experience with my first time trying on wedding dresses. The lady helping me showed no enthusiasm and didn’t seem to want to do her job or even be there. It was awkward and not what a bride should have to experience. The whole time I was there it was very unprofessional and I hope no one has to experience what I went through. Hopefully she was just having a bad day, but that’s still not an excuse.
Business response:
Hello Amy. We are deeply sorry to hear your experience with us was not a positive one. We want to create a once in a lifetime moment for all of our brides. We are saddened to hear that we are not achieving that and apologize. We here at David's Bridal strive for quality customer service and we would love to have you back for a better experience. Thank you, Ellice J.
Alterations dept doesn’t know how to do their job. My daughter left in tears after being told that they couldn’t alter her dress to fit her properly, 5 days before her wedding.
Business response:
Hello Threca, we are so sorry that you feel this way. For more assistance, please email us at DBCares@dbi.com(Attn:Jill K) Thank you, BrittianyD.
My daughter and I went there last night to purchase a lower cut corset bra. We had purchase other one their but it is to high for her prom dress. We went in and asked them if they sold lower cut bras. They told us they didn't, but they could alter the one we had. When I asked the associate whether there was another store that sold them, she said no and that they had sent people to other stores and no one had them and these people came back and purchased a bra and had it altered. IF YOU NEED A LOWER CUT BRA, GO TO EVELINE'S... read more
Business response:
Hello Ruthanne. We would like to express our sincere apologies for your experience with our alterations team. We are committed to providing our guests with the best options for their needs and we are disappointed to see that we failed to do so. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, Ellice J.
I recently got engaged in December '17 and as a type A personality, I like to get this in place ahead of schedule. I was in the Washington Square on Friday (April 20) and decided to stop by to see what some dresses looked like in person and price points for my flower girl...as I entered, there was a gal manning the front desk, who sized me up and down (LITERALLY) and asked, "Did you need something?" in the most street form of communication I have ever heard in a bridal shop, let alone a shop period. I smiled at her and respo... read more
Business response:
Hello Ana, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Our future daughter in law made an appointment at this shop because they were said to have one of the dresses on her “wish list”. We arrived on time and waited a good amount. When we had about dresses, our attendant was nowhere to be found and we had to look for her and finally have her called. She did a great job getting dresses but when our DIL found her dress and was ready to purchase with their great offer, it was denied and she was left without a dress and no explanation. Poor service and lousy offer is my opinion.
Business response:
Hello Jeannie, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:Jill K) Thank you, BrittianyD.
The experience inside the store was great. We were well taken care of but unfortunately whenever it was time to put our dresses on the morning of the wedding, one of the bridesmaids dresses was broken. In order for the dress to be zipped up we could only zip it halfway and then literally had to sew the bridesmaid into the dress. It was a huge set back and not a good thing to have to come across.
Business response:
Hello Sarah, thank you for taking the time to provide us with your feedback. We are very sorry to hear you are having this experience. We would love the chance to talk with your further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Well let’s see, my initial bridesmaid dress appt was ok....the consultant working with me was good, but rarely able to help me. She was also put with a bride who obviously took priority over me. She literally pulled my dresses, gave me a room, and left me. I think she zipped 2 out of the 6 dresses I tried on. Otherwise I was on my own. I did purchase my dress that day. It took very little time to come in and I picked it up this weekend. Someone went and got my dress, put it in a room for me, & told me the room and that was i... read more
Business response:
Hello Miranda, we deeply apologize that you felt this way. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer, and we will be sure to share your experience with our management team so that we can improve our service. Thank you, BrittianyD.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,739 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.