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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
It was a terrible experience, my niece consultant was not attentive! She kept walking away and wouldn’t come back till about 15 to 20 mins at times! We came up with the dress we all agree and when we get to the register is when the nightmare really started, out of 6 girls only 1 was going to get it in time and the wedding is in July! Really?! Horrible! They need to work their system, rhythm and professionalism a little better!
Business response:
Hello Maritza. We would like to apologize that your service was so underwhelming during your time with us. Here at David?s Bridal we are committed to offering quality service, and we are deeply sorry that we did not provide that for you. We appreciate you sharing this with us, and will be sure to let our management teams know about your experience. Thank you, Ellice J.
I had a terrible experience with Karen a bridal consultant. She left me in my dressing room alone, no help with zipping/unzipping my dress. Scoffed at my budget and was overall very rude and inattentive. I watched all the other consultants happily helping their brides as I stood alone hating all the dresses provided to me. As for my girls, she gave me ONE dressing room for two girls until we finally asked for a second one. She offered other customers $20 coupons but not us. Very disappointed. Would not recommend. The only th... read more
Business response:
Hello Mallory, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers' feedback very seriously and want you to know that we will be working with our management team to make sure improvements are made. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
I have to say that this may have been the worst customer service I have ever had. I called and made an appointment 2 weeks in advance. The girls and I arrived and were greeted with an ummm we will find someone to work with you, like they weren't expecting us. Then we were given the 1 minute speech of this is where you should stay to look for dresses and we were left to claw through racks of dirty dresses, many were ripped, claps and zippers broken. Our customer service woman came and swooped in occasionally and offered to ta... read more
After receiving my email today that my order had arrived, I called to schedule a fitting for alterations. I was told by a young lady claiming to be the manager, that they were not able to do alterations in time for the wedding I am in. This came as a surprise, because at the time of ordering, we switched dresses because we needed delivery with time for alterations. We were assured by the sales person that there would be plenty of time with this dresses delivery date. When I told the lady on the phone this, she said that sh... read more
Business response:
Hello Lisa. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Terrible service! Dirty ripped dresses! No help during schedule appointment. Excuse after excuse! Never again!
Business response:
Hello Jennifer, It saddens us to hear that our inventory was anything less than acceptable to try on. Thank you for sharing your valuable time and feedback regarding your most recent visit with David's Bridal. We will be following up with our management team to make sure improvements are made. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location and/or City) so we can assist you further regarding this matter. Warmest Regards, Jill K.
Don't even bother coming here if you don't have an appointment. Treated like crap, and we just wanted to look at dresses, not even try them on. Told by one of the associates to not even touch the dresses like we were children. Not impressed, and will definetley be taking my business elsewhere. Newsflash you work in a chain bridal store in Appleton, WI, were not at Kleinfelds in New York on an episode of Say Yes to the Dress.
Business response:
Hello Lindsey, It saddens us to hear that we feel short in providing you with a joyful shopping experience, during your most recent visit. We want you to know that we take all of our customer?s time and feedback very seriously. We will be working with our executive team to make sure the information you provided is reviewed for improvements. Thank you so much for sharing your valuable time and feedback. If we can assist you further, please do not hesitate to contact us at dbcares@dbi.com, (Attn: Store Location/City). Warmest ... read more
This place is dysfunctional and so very unprofessional and unorginized . they made us stand around for 30 minutes and was helping people just walking in , it was so rude they kept telling us Kaylee was gonna help us next and then they would send others to her first . then I got mad and they finally helped us . I have 4 daughters we will be going elsewhere for our dresses .
Business response:
Hello Erika, We're terribly sorry to hear that your visit was anything less than magical, and will make sure the information you provided is reviewed for improvements. Thank you for sharing your valuable time to provide us with feedback regarding your overall experience with David's Bridal. If we can assist you further, please do not hesitate to contact us at dbcares@dbi.com, (Attn: Store Location/City). Warmest Regards, Jill K.
We had Carla yesterday and she was very pushy experience was not the greatest not happy at all !!!
Worst place we’ve found so far. Didn’t get the appointments right, told my fiancé they didn’t have a certain dress, and then saw a lady trying on the very same dress a while later. Will not get any of my money, and to think you came recommended. I wouldn’t recommend this store at all. Disappointed to say the least.
Business response:
Hello Ted, We're terribly sorry to hear that your visit was anything less than magical, and will make sure the information you provided is reviewed for improvements. Thank you for sharing your valuable time to provide us with feedback regarding your overall experience with David's Bridal. If we can assist you further, please do not hesitate to contact us at dbcares@dbi.com, (Attn: Store Location/City). Warmest Regards, Jill K.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,739 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.