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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I will never recommend anyone to this place. Management and Corporate are sooo unprofessional!
Business response:
Hello Nikonya, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers' feedback very seriously and want you to know that we will be working with our management team to make sure improvements are made. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
I went to Davids Bridal in Lake Grove last week to try on the selection of bridesmaid dresses that were chosen for me to pick from. It was so hard to even find one in my size to try on since most of the dresses on the floor were ripped from being tried on over and over again. Being able to tell if the dresses fit properly was nearly impossible with ripped hook&i's and torn or stuck zippers. The store associate that was supposed to be helping my group wasn't around most of the time and when she was, she was so unpleasant. If... read more
Business response:
Hello Jamie. We are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the great experience that they deserve and provide them with quality service and products. We are always looking for ways to better our customer experience and will be sure to share this with management. Thank you, Ellice J.
Here's the list of things David's Bridal has told me in the last two months: "April should be a good time to come in for a wedding in early August." (MARCH) "All the dresses you've selected will be in around early to mid July - 12 weeks, if you order them this week. There's also a sale through May 7th, which is the latest you should order." (APRIL 16) "Your dresses will be in on August 10th." "There are no refunds, all sales are final." (APRIL 18) ...Our wedding is on August 11th. For the love of God, please, someone tell ... read more
Business response:
Hello Lisa, we deeply apologize that you are unhappy with our services. We at David's Bridal are committed to providing our customers with exceptional customer service and we are so sorry that was not what you were given. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
This place is a disorganized mess full of rude people. It was a Wednesday afternoon so the store was not busy. I was in shopping for a bridesmaid dress and my appointment was for 12:30. Nobody came over to assist me until after 1. By that point I had pulled a couple dresses from the rack and the consultant Maia had come over. She seemed stressed and annoyed with me and was overall unhelpful. There were no sizes available in most of the dresses I tried on and I was told it would take 16 weeks for an order to come in. Ridicu... read more
Business response:
Hi ! Thank you for sharing your star rating ! Please email us at DBCares@dbi.com(Attn:April B) if you would like to share more of your experience. Thank you, BrittianyD.
Horrible experience with bridesmaid dresses. Bought them over a year ago, and wedding is supposed to be this year but was cancelled. We (me and my sister) knew with the return policy we couldn’t return but called and asked if we could exchange them because they still have the tags on them and we’re in a wedding this year. Was told over the phone yes we could. Come into store after driving an hour to get there to be told that we can’t exchange them. Manager was very rude to us and told us it’s because the wedding date had alr... read more
Business response:
Hello Dakota. We are upset to hear about the frustrations you have bean having with us. We would like to investigate this further and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Knoxville) with more details. Thank you, Ellice J.
Harrisburg location .. scheduled an appointment to take my grandaughter for a prom dress. When i called the store I was put on hold and left there to die. Went online and scheduled and got my email confirmation. We arrived and assigned to an Assistant whose name completely escapes me. She did everything right. Gave us space to select our options. Brought shoes and attempted to accessorize when appropriate. We had a very nice experience as we typically do when there. Prices seemed a lot higher this year but ....
Business response:
Hello Kathy. We are happy to see that your consultant took great care of you and your granddaughter. We apologize for your frustrations when trying to set an appointment however. We want to provide attentive service both in store and over the phone. We appreciate your feedback on this and will share it with management. Thank you, Ellice J.
First off the dresses for Mom of the Groom were all plus size and not many choices. They obviously don’t care about the mom’s. They also need a chair in the dressing rooms. My mom has a bad hip and it was impossible for her to change. She has to sit. She’s having hip replacement in June. They need to schedule fittings better. Too many people at one time. Can’t get to the mirrors to see yourself. Overall poor dressing rooms and poor dress selection for moms. Also I had some teen open my fitting room door while I was undressin... read more
Business response:
Hello Kari, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience and suggestions with our executive team. Thank you for taking the time to share your experience with us, Steven E.
NEVER AGAIN!My bridesmaids and I went to our appointment had no problem finding our dresses that we like but the women(I know the name but am not posting it)who helped was extremely rude with bad breath. So we ordered our dresses they told us we'd have them in about 12weeks. I got an email in about 4weeks saying one of my bridesmaids dresses and my dress was ready and I was extremely happy because that was quick. Well I went to pick them up the bridesmaids dress was fine but I unzipped the bag to my dress(I paid for a cloth ... read more
Business response:
Hello Laci, We're terribly sorry for the experience you encountered with our location, and we want you to know that we take all of our customers' feedback very seriously. Thank you for your feedback regarding this matter. We will make sure improvements are made. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) if we can assist you further. Humbly Yours, Jill K.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,739 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.