This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
One month out from my event, and I still don’t have my gown that the store ruined. Both the store manager and alteration manager at Store #52 did not effectively communicate, and it is showing. Corporate could care less. I have called corporate and left a message and never received a phone call back. This experience had been horrible.
Business response:
Hello Ruth, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Today was such a disappointment! I made my daughters Prom dress appointment over week ago for 2pm. We intentionally arrived early so we could look without a consultant hovering over us. So we were able to look. We found a few dresses we liked. The greeter knew we planned on looking and when she saw we had a few she asked if we would like to begin our appointment early. I said yes when we were ready for a professionals input and guidance. Let me say, she was very pleasant and kind. However, I didn't catch her name. Then she... read more
Business response:
Hello Heather. We would like to apologize for the less then professional service you and your daughter received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will be sure to address this with our management team. Thank you, April B.
Staff was very rude when I called to cancel the brides bridal gown appt and confirm that the bridesmaids could still keep their appt.
Business response:
Hello Cassy, We're terribly sorry for the experience you encountered with our location, and we want you to know that we take all of our customers' feedback very seriously. Thank you for your feedback regarding this matter. We will make sure improvements are made. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) if we can assist you further. Humbly Yours, Jill K.
First of all, They changed their location since I was last there. I walked in and was amazed at the size of the store Everything was organized perfectly - even color coded. and the prices were reasonable and I thought they would be exorbitant! The dress come in different sizes! The woman who helped me, Maria was so nice and very patient! That’s exactly what you need! All in all I had a great experience! In fact that’s where I went to get my dress for my daughters wedding!
Business response:
Hello Roberta and congratulations to your daughter! We are thrilled to hear that you enjoyed our location, service, and pricing. Thank you for taking the time to compliment Maria. We are sorry to see what you did not provide you with a 5 star experience however, and would love to know where we can improve. Please email us at Dbcares@dbi.com (Attn.Ellice/Westbury). Best wishes, Ellice J.
The ladies at this David’s bridal do nothing to help brides with stressful situations. Crappy attitudes and they make you feel like they’re being bothered. Hire better customer service reps who actually understand what this day means to your customers, or better yet stop over scheduling appointments and making brides and their bridesmaids do most of the work... what’s the point of making an appointment with a “consultant” when it’s actually find who you can and place an order... and then they don’t even take measurements? Th... read more
Business response:
Hello Holli-Rae, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTNBrittianyD. in the subject line. I will be sure to share your experie... read more
Sadly, I cannot give zero stars. Overbooked, crowded mess of people. No personalized service and my “associate” did not even pay attention to my story. I will own the fact that I needed a dress quickly for a wedding overseas-that’s not ideal for anyone-however, the service was rude and disruptive (due to the overbooking). Thank God I was in Chambersburg later in the day and stopped by J&B Bridal! Those gals were a first class act who were empathetic to my situation and went above and beyond to help me. By the end, I had a ne... read more
Business response:
Hello Kimberly, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services during your recent visit. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. We understand that you found your gown at another location, however if we can assist you with anything further please let us know. Best, BrittianyD.
My daughter had the worst experience here! Consultant was rude and no help at all!! Scheduled a two hour appt and was told she could only try on three dresses! Will not returned or recommend this dress shop to anyone
Business response:
Hello Jimmy, we are very sorry to hear that your daughter was disappointed with her experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have her back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: April B.) Thank you, BrittianyD.
My daughter had the worst experience here! Consultant was rude and no help at all!! Scheduled a two hour appt and was told she could only try on three dresses! Will not returned or recommend this dress shop to anyone
Business response:
Hello Jimmy, we are very sorry to hear that your daughters visit was disappointing. So that we can learn more, please email us at DBcares@dbi.com (Attn:Columbia) with all details. Best, BrittianyB.
Worst customer service ever. We had an appointment and our consultant barely greeted us and left us waiting for her to return. The bride then put back on her clothes and had to go find dresses herself. They overbook their appointments and offer horrible customer service. Once we found a dress the bride liked, we asked the consultant to check to make sure it would be in before the wedding. She disappeared and never returned. We met her at the register and she informed us they couldn't order it in time. Offered us off the rack... read more
Business response:
Hello Christina, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,735 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.