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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
If you could give less than one star I would and that’s being generous. Customer Service is awful! So awful the supposed “stylist” literally opened the dressing room door while our bride was changing and told her she needed the dress she was wearing for another bride and to take it off! Also told our bride she couldn’t try on any more dresses would have to come back another time wouldn’t pull any dresses and wouldn’t let us look at any to pick! Not helpful very rude!
The absolute worst shopping experience of my daughter and my life! She cried the whole way to Knoxville where we were treated like customers should be treated! David’s Bridal only had two dresses in plus sizes. Both of them hideous!! The consultant was rude unhelpful and would not measure my daughter. We had an appointment, what good that did, but was ignored. She treated us like we couldn’t afford anything and wasn’t worth her time. I went in with a budget yes, but it was for a red ball gown that was priced at almost $400.0... read more
Business response:
Hello Rebecca, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: April B. ? (Insert City/Store Location)). We will be sure to sha... read more
I bought a gorgeous Melissa sweet dress from this store upon ordering they told me to come back in October (6 months away) to get it. When I got there they tried to give me the dress off the rack instead of ordering me a brand new one. I explained I wanted a new one not the one off the rack and would like it ordered in a 12. The associate agreed to order a new dress but spent half an hour arguing with me about the size to order saying I wouldn't lose enough weight and should order a 14 finally that's the size that was order... read more
Business response:
Hello Rayne, We are so sorry to hear that you feel this way, and we would love the chance to ensure you are celebrated as you deserve. We regret to fall short during your appointment with David's Bridal, and will be working with our location to ensure improvements are made. If you would like to contact us at dbcares@dbi.com, (Please add Subject- Attn: Jill K. - Store 403) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
Absolute shit show. First they didn’t even have us on the schedule. Then said someone would be out to help us so we could start looking at styles. We pulled dresses for every bridesmaid to try on. Never once did anyone come help us. I had to request for someone to assist us and find us fitting rooms. She gave us rooms finally and said someone would come help us. I had to write names on the girls’ fitting rooms with a pen out of my purse. We tried on dresses for an hour and never did anyone come assist us. As we were leaving ... read more
Business response:
Hello Kimmy, thank you for taking the time to provide us with your feedback. We apologize for the atmosphere you received during your visit. We would like to provide a family friendly environment where everyone feels comfortable. If you are interested in discussing this issue further please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
Worst customer service ever... I came in for my appointment time and the entire time I was there my stylist only showed up once.... She was very snotty and informed me that she wouldn't have a lot of time for me as she was busy helping another bride. My bridesmaids got to try on dresses and I didn't. Even tho I had an apt for me to as well.... I left in tears with no dress idea in mind for me or my girls.....
Business response:
Hello KoriAnn, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Worst experience ever! Waited almost 10 minutes after our appointment time for someone to even acknowledge we were there. The woman that helped us was very unkind and quite rushed. I wanted my girlfriend to help with my corset bra and she got snippy saying it’s her job. Then while taking off the first dress she yanked my hair and pulled a chunk out. Said “oh sorry it’s staticky in here.” When it actually got caught on the clipper and she continued to pull. She wouldn’t let my girlfriend grab another size of dress she picke... read more
Business response:
Hello Abby, Thank you for sharing your valuable time and feedback regarding your visit with our location. We are heartbroken to hear that we feel short in providing you with an enjoyable experience with David's Bridal. We will be working with our location to ensure improvements are made. Please contact us at dbcares@dbi.com, (Attn: Store Location and/or City) if we can assist you further. Humbly Yours Jill K.
Absolutely horrible. The store manager is ignorant and most certainly shouldn't be working retail! She is miserable. I felt uncomfortable. Dress shopping for your wedding should be exciting. She ruined that. Taking my business elsewhere!
Business response:
Hello Toni, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
If I could give this place 0 stars I would. This is the third time I’ve been to David’s and the second time I’ve had Amanda. The first time we went was for my girls bridesmaid dresses. Amanda did not help my girls at all, forced 5 girls into one room, 6 including my mother and we had an appointment. She then continued to tell one of my girls that her dress would zip when she had the right size, when in fact she was measured it was her exact size. She was not attentive at all, nor did she care about my girls or myself. The se... read more
Business response:
Hello Ronly, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Rochester location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Wish i could rate it a ZERO Terrible customer service, management.
Business response:
Hi Ashley, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,728 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.