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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
This is the second time that I have been to this David Bridal since I started shopping for my wedding. The first time I went to try on dresses for myself. It was a night that wasn’t busy and I still managed to get a consultant that paid no attention to me whatsoever. I had to choose my own dresses, get them on myself, and then even had to wait around when I had a question about something. I did not buy a gown from here for that reason. I was very rushed. I figured that it would be a good place to take my bridesmaids & mother... read more
Business response:
Hello Felicia. We are disappointed to hear about the lack of service during your time with us. We strive to provide all of our guests with excellent care on every visit and we apologize that we did not accomplish this. We will definitely be sharing your feedback with management. Thank you, Ellice J.
We bought my granddaughters wedding gown at David's Bridal in January 2017. Her wedding got postponed and it is not until 2018 now. They never once offered to store the gown, house the gown or give us any information on what to do with the gown for the year that it's going to wait to be hanging in a closet. It's like they don't care about you or the gown once you pay for it and leave the store. We went back this week for bridesmaids dresses. I was prepared to order all bridesmaids dresses and the flower girl dresses while at... read more
Business response:
Hello Carol. We are sorry to see the frustrations you have with us. Our goal is to provide an amazing experience for all of our guests and we apparently have not done so your for and your family. We are sincerely sorry for this. We want our policies and services to be in the best interest of our guests and appreciate your feedback on this. We will be sure to share your insights with our executive team. Thank you, Ellice J.
I bought my wedding dress here and it was a decent experience. The woman helping me was not prepared for my appointment though and she made no effort to help me find dresses I liked in anything close to my size. This was all fine because I found my dream dress. The real trouble was today. I went in for my fitting and it was an absolute disaster. They had three of us back there and two of us were assigned to one staff member who tried to do both of us at one time. She was disappointing to say the least. She was unknowledgea... read more
Business response:
Hello Christa, We are terribly sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. If you would like to contact us at dbcares@dbi.com, (Please add Subject- Attn: Brittany D. - Store Location) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
I wish I could give less than 1 star. Veronica was suppose to help us. Didn't smile, showed no interest in helping us and ended up leaving us to do everything on our own. In the beginning of the appointment, she suggested a dress to us that we didn't like the style or color, she said "ugh my goodness" as if we were a bother. NO ONE should ever feel this way. When we saw a customer wearing a dress we liked we hunted Veronica down and asked if we could try it on. She looked at her watch and said "you only have 10 minutes left ... read more
Business response:
Hello Natalie, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
Had an appointment today for me and 2 of the bridesmaids Nicolle helped us and she was a pleasure and very helpful. Was a good day dress shopping.
Business response:
Hello Debbie, Thank you so much for sharing your valuable time to provide such kind words for our team! We're pleased to know that Nicolle was able to create a memorable experience for you to cherish! Please let us know if we can assist you again in the future, at dbcares@dbi.com, (Attn: Store Location/City). Best Wishes, Jill K.
Went at the end of December to order my MOH gown. The store was busy, but the lack of attention paid to me was poor customer service. The woman assisting me was all over the place, and I had a gut feeling that something would certainly go wrong. After weeks of not hearing anything, I decided to call today. In the computer system it said that they’d called me to let me know the dress had arrived, but I have never gotten a call from this location and no voicemail. Clearly they didn’t try very hard to contact me, and if they co... read more
Business response:
Hello Heather Ann. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests quality service and it does not sound like we accomplished that for you. If you have any issues with your dress, please let us know at DBcares@dbi.com (Attn.Ellice/WilkesBarre) so that we can assist. Thank you, Ellice J.
Worst service I have ever received. Consultants have horrible attitudes. Mine in particular sighed and complained when we told her our appointment was for bridesmaid dresses. Then alterations asked us to come back at 6pm when our appointment was at 2. Don’t waste your time or money. This place is AWFUL.
Business response:
Hello Taylor, We are terribly sorry to hear that you feel this way, and we want you to know that we take all of our customers? feedback very seriously. We are so sorry for any confusions regarding alterations pricing. We would love to ensure your dress is absolutely perfected. If you would like to contact us at dbcares@dbi.com, (Attn: Store Location/City) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
I bought my wedding dress at the David’s bridal in Attleboro MA, and came here for our bridesmaids dresses. When we arrived our consultant showed us what rooms we would be in by simply pointing to a corner. After that we never saw her again as she was pre occupied with a bride. Then she came over, I asked if they had my wedding dress so I could try it on and show my bridesmaids, she pulled it but I told her it didn’t look like the right color. She said it was the only one they made and argued with me about the color of my... read more
Business response:
Hello Lauren, We?re terribly sorry for the experience you and your bridesmaids encountered with David's bridal, we would love the chance to ensure you are all celebrated as you deserve. We would be honored to welcome you back and make sure future visits with our team are more enjoyable. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location and/or City) if we can assist you further. Humbly Yours, Jill K.
If you could give less than one star I would and that’s being generous. Customer Service is awful! So awful the supposed “stylist” literally opened the dressing room door while our bride was changing and told her she needed the dress she was wearing for another bride and to take it off! Also told our bride she couldn’t try on any more dresses would have to come back another time wouldn’t pull any dresses and wouldn’t let us look at any to pick! Not helpful very rude!
Business response:
Hi Danielle, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further or need any further assistance, please email us at dbcares@dbi.com (Att: Christine G). Thank you, Steven E
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,728 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.