This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I wish I could review this with 0 stars. Two weeks ago I brought my daughter in to look for a white dress for DYW (Jr Miss), the young lady who helped us was very sweet, especially since we did not have an appointment. We explained to her that we needed a short flowing dress, to the knees. My daughter tried on several short dresses but did not like any. The sales lady then started bringing us long dresses and told us that ANY long dress we liked could be cut to the knees by their seamstress. Even the snobby manager was help... read more
Business response:
Hello Carmen, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like to explore this matter further for you. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
Why set an appointment and then make us wait 30 minutes????
Business response:
Hello Raquel, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)... read more
This store is racist and don't know how to treat paying customers
Business response:
Hello Leontyne, At David?s Bridal, we celebrate differences in all forms?race, creed, gender, size, style, budget?and discrimination has no place in our stores or within our brand. We do not tolerate discrimination or intimidating conduct of or against our customers, team members, volunteers or anyone doing business with or for David?s Bridal. For more assistance, please email us at DBCares@dbi.com(Attn: Ellice J.) Thank you, BrittianyD
Business response:
Hello Scarlett, We are so sorry to fall short in providing you anything less than a five star experience, and would love the chance to assist you further regarding your overall experience with David's Bridal. If you would not mind providing us with additional information regarding your experience, at dbcares@dbi.com, (Attn: Store Location/City) we would be honored to speak with you further. Humbly yours, Jill K.
This place steals your money with no remorse. Offers up promises they don’t keep and when you complain they apologize and lie some more about helping you out and making things right. I was promised calls back in 24hrs...yet no call. I was promised a refund...yet no refund. Their return policy is a scam, even when they send the wrong size of dress they make you pay the shipping to send it back to them and make you buy another dress before they will refund the money. Then the refund doesn’t come and you ask into why it wasn’t ... read more
Business response:
Hello Lindsey, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like the opportunity to explore this matter further for you. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Steven E. ? (Insert City/Store Location)). Thank you, Christine G.
I had a lady named Megan M. helping me today she was rude and I felt like she was very rushed. I understand that many of the dresses run small but I asked her if she could zip up my dress and she said “oh honey I think we need to size up. That is not gonna zip.” I felt so embarrassed since there was lost of other people around as she said this. I ended up trying on at least 10-12 dresses and everytime I came out of the dressing room she was no where to be found I had to have someone else help me zip up my dress and she even ... read more
Business response:
Hello Abi. On behalf of David's Bridal we would like to apologize for the service on your recent visit. We are committed to providing all of our guests with phenomenal customer service and care, and it sounds like we fell short of that. We would love another opportunity to give you the service you deserve. Thank you, Ellice J.
My dress arrived while I was out of town for my grandfathers funeral. David’s bridal refused to hold the dress for me. Management said I must pick it up by friday. I will never do business with David’s bridal again nor will I recommend them to anyone. I would tell them to refund my money if it wouldn’t ruin my friends wedding. I am so disappointed and disgusted.
Business response:
Hello Kimberly, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
I went there with my bridal party got our bridesmaids dresses. I had to place one order on the phone as my bridesmaid could not be there. I was told on phone that it was free shipping which was awesome..now its a month later and we get the call dress is in the store come pick it up or pay to have it shipped. i called to talk to someone she said she would talk to manager and call me back that was three days ago. I called today and was told that the deal didn't apply to me..My feeling on this is i called placed the order was t... read more
Business response:
Hello Alicia, We are so sorry for any confusions regarding your order, and would love to ensure improvements are made with our location. Thank you so much for sharing your valuable time and feedback regarding your visit. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) so we can speak with you further regarding this matter. Humbly Yours, Jill K.
Worst experience ever. Late appointment, inexperienced assistant-she literally disappeared at the end so we didn’t even know what to do to order. I can’t even explain all of the things that went wrong. It was just an awful experience and took away from the special occasion that it should be.
Business response:
Nancy, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback in training to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,728 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.