David's Bridal Corporate Office

4.7

Retail
King of Prussia, PA

About this business

Retail

Location details

630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 9:00 p.m.
Tue	10:30 a.m. to 9:00 p.m.
Wed	10:30 a.m. to 9:00 p.m.
Thu	10:30 a.m. to 9:00 p.m.
Fri	10:30 a.m. to 9:00 p.m.
Sat	9:00 a.m. to 7:30 p.m.
Sun	10:30 a.m. to 7:30 p.m.

4.71,038,728 reviews

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Alicia Dellomo

8 years ago

I had a great experience shopping for my dress back in January of last year. I was just recently in this month to drop my dress off for alterations and I had a terrible experience! I called down the day before and asked what I needed to bring with me — they said my shoes I’m wearing for my wedding and my under garments.. I get there, I get a receipt for $350 and I’m told I have to pay right that day before they can start alterations — don’t you think I should have been told this when I first made my appointment? Instead of t... read more

Business response:

Hello Alicia. We would like to apologize for any confusion caused with alterations. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be reaching out to this team to ensure that we improve on this moving forward. Thank you, Ellice J.

Alicia Esparza

8 years ago

They refused to give refund when THEY messed up their order!

Business response:

Hello Alicia, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E

Yadira Guerrero

8 years ago

Business response:

Hello Yadira, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.

Yvonne Barbeau-Reed

8 years ago

Sorry it can’t be better but I was really disappointed. 4 of us went there with my niece to find her dress and the dresses were dull, drab, and unexciting. The person helping us was nice but I thought she could have been more bubbly and been into the sale a bit more. We went to a shop afterwards in San Carlos and went thru a much better experience and found “the dress”...

Business response:

Hello Yvonne, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.

Yvonne Barbeau-Reed

8 years ago

Julie Williams-Grant

8 years ago

Mae Tate Ferguson 2 hrs · Long, angry rant ahead. *I have purposely kept my Daughter from being able to see this post, because I do not in any way want her to feel like any of this is on her. It is not. PLEASE, do not share it with her, as she needs no further stress about her wedding. This is to warn other people, and quite honestly, for me to get this anger out of my system.* Attention anyone who is getting married anytime in the future: Do NOT...I repeat...DO NOT get your gown from David's Bridal. While I cannot attest... read more

Business response:

Hello Julie, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.

Iris Yzaguirre Gonzalez

8 years ago

Although I was not the bride, my best friend was. She was scheduled for her fitting. We were so excited and very enthused. The dresses were all so beautiful along with accessories. However our expectations were quickly blown up. This particular store needs a make over with their staff. They show no enthusiasm. No hype. No fun. It just completely brought our moral down. This should be an exciting adventure for brides, maids, proms, etc. I know that we can't always be happy go lucky but when you work in this type of business, ... read more

Business response:

Hello Iris, we are very sorry to hear that the bride's trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.

Maddy Gray

8 years ago

Business response:

Hi Maddy, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice/Manhattan). Thank you, Ellice J.

Katie Reeves

8 years ago

Worst customer service ever. The small black lady was SO rude because of my wedding date. She said there was no point for me to be in there and I was wasting her time. She then LEFT me to help someone else. I am furious! Will never shop here! They lost a huge wedding party!!

Business response:

Hello Katie, We are so sorry for any confusions regarding your visit, and would love to ensure improvements are made with our location. Thank you so much for sharing your valuable time and feedback regarding your visit. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) so we can speak with you further regarding this matter. Humbly Yours, Jill K.