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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I received the worst customer service from David Bridal today. This was my 2nd trip to the Augusta, Ga location and both times my service representative was Cass. She was impatient, had a bad attitude and her service was down right terrible!
Wow, I have never been so disappointed in customer service in my life! My daughter and I were looking for a grad dress last night and the staff wild very rude. The young man who saw us ..looked away, finally I asked if she could try the dresses on she selected, he told me I had to go to the welcome desk, which is fine however, the girl at the welcome desk as not polite either. She asked my daughter after looking away a few times as well :"what are you here for" ? I could see if it was a busy night , it was a Tuesday, it was ... read more
Business response:
Hello Karen, We are so sorry to hear that you feel this way, and would love to ensure you and your daughter are celebrated as you both deserve. We value all of our customer’s feedback, and want you to know that the information you provided will be taken very seriously. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) so we can assist you further regarding this matter. Humbly Yours, Jill K.
Waited quite a while for an associate to help us despite having an appointment. Then once we had picked a dress and sizes she disappeared and never came back to tell us everything was in the system and we could go order and pay for our dress.
We had TERRIBLE customer service. Consultant did not pull according to the budget so we had to go look and find what we were looking for. The manager st the store was no help either. Over all the whole store sucked. Brides...Stay away from this store!!!
When I first walked through the door , the lady who came to welcome us made a few digs at us for not setting an appointment and then because we had a couple kids. She made us feel not welcomed as soon as we walked into the doors. Then I was sent to start looking as someone would be there to help me in a moment. The lady helping me was very helpful and very nice. Storm is amazing! But my mother and my aunt went to look at other dresses to try to find me something that they thought I would like and immediately my mother was y... read more
Only helpful when you’re handing them money. Bought $600 worth of dresses from them in the past but it doesn’t matter unless you’re there to buy more. Also when someone calls beforehand to make sure about something, don’t waste my time to drive there and then tell me no when you already told me yes on my question. Totally wasted my time today.
I went in and purchased my wedding gown and it was placed in a cheap plastic dress bag instead of the nice fabric zipped up ones for storing it, so my dress is hanging out of a bag and not very protected. It’s in a bad that you might put a prom grown or bridesmaid dress in, but not a wedding gown. Not what I was expecting and pretty disappointed that this is what I got. I was never talked to about preserving the dress after the wedding, which is something that was discussed with a friend of mine who bought her dress from the... read more
Business response:
Hello Whitney, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to provide you with a better experience! If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Ellice J. – (Insert City/Store Location)). Thank you, Christine G.
It was okay for my first appointment. When I asked about layaway it wasn't explained to me but you better believe their in house financing program was! Had to go on the website and find the information myself. The manager was nice but I felt like it was disorganized and only got to try on 1 of the dresses I picked out from my favorites I saved in the app.
Business response:
Hello Jennifer, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. – (Insert City/Store Location)). We will be sure t... read more
Employees are rude! Dresses are poor quality! Called corporate twice and never got return phone call. Go anywhere else!!!
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,521 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.