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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Was there for 2 1/2 hours found nothing tried on everything but what I asked for had to get my family to go get me dresses. Too crowded couldn’t even look in a mirror. no mirror in change room so I had no idea how it looked until I got out but there was so many people I couldn’t even look. Needs a better system and set up.
Business response:
Hello Sarah, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-403). Best wishes, Jessica H.
Very sad to see you all have such horrible customer service at your Independence location! Stephanie that answered the phone had attitude when she answered then puts me on hold and forgets I am on hold. So when I call back she tells me she can’t look to see if a dress I tried on is still available. The dress I really wanted was from there but will be looking elsewhere now!
Business response:
Hello Cassie, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to provide you with a better experience! If you are interested, or if you would like to further discuss this matter, please contact us at dbcares@dbi.com (Subject: Attn: Ross A. – (Insert City/Store Location)). Thank you, Christine G.
Business response:
Hello Ashleigh, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:Jill K.) if you would like to share more of your experience. Thank you, BrittianyD.
I had an appointment at 2... the women continuously helped others without appointments before they got to me. After they got to me, the employee kept disappearing and I would have to hunt all over the store to find her. They also did not have the brides dress picks correct so I'm going to have to go BACK and bring the bride with me. Would not recommend this place until they hired a few more employees and got more organized/time effective
Business response:
Hello Mary, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)).... read more
Business response:
Hello Ellen, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Brittiany D. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
I scheduled my Appt a month prior. Not impressed that I had 1 Fitting room for all my Bridesmaids. Also the sales person had another appt at the same time. I felt very rushed to check out and leave .
Business response:
HelloWe are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
The sales rep helping us was very kind and eager to help me find what it was I was looking for but unfortunately she was scheduled to have two brides at the same time. She literally was running the whole time trying to help me and the other bride. When I arrived to my appointment I had to fill out a huge questionnaire that didn’t have to do with the dress- just about my bridal party and whatnot...I didn’t see the point in that as it took up ten minutes of my appointment. Then I had to wait ten minutes for the rep to wrap up ... read more
Business response:
Hello Jennifer, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn: Jill K) Thank you, BrittianyD.
Looking for my mother of groom dress and consultant seemed busy with other people. Left empty handed. Will try again still have a couple more months before wedding.
Business response:
Hello Leticia, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I went to David's Bridal a couple of years ago with my daughter-in-law to be shopping for the fabulous $99 dresses they advertise. However, the staff treated us like we were shopping for cheap dresses, and they did not have a selection of different sizes with current Styles. What's the point?
Business response:
Hello Kimi, We are heartbroken to hear that your visit was anything less than we would have hoped, and would love the chance to make this time more rewarding for you. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) so we can ensure you are provided with the service we cherish. Humbly Yours, Jill K.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,526 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.