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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
My experience was good until the day of the wedding..... 1.I realized paying for the bustle was a complete waste of money, my bustle fell within an hour of pining it up. I wouldn't recommend paying to get it done. 2. I also would not recommend purchasing the long bridesmaid dress with the one shoulder corded lace bodice with ribbon belt at waist. Although it is a BEAUTIFUL dress, the zipper is made with poor quality. Out of 6 of my bridesmaids, 2 of their dresses broke the day of my wedding. 1 being as we were trying to zip ... read more
Business response:
Hello Destiny and congratulations on your recent wedding! We are upset to hear about the frustrations you had on your big day and would like to apologize. We strive to supply quality services and products to our guests and it is disappointing to see that we fell short of that goal. We would like to look into this further and invite you to email us at DBcares@dbi.com (Attn.Brittiany/SpringHill) with more details. Thank you, Ellice J.
Now, I understand mistakes happen but, the level of ridiculousness has gone too far. Last year when my bridesmaids and I looked for dresses the lady who helped us was very kind, helpful. But, when all 5 of my bridesmaids received the WRONG dress they were made to pay the difference. A year later when my maid of honor wanted to exchange a dress for a slightly bigger size to due to pregnancy the person she spoke to said it was no problem, she goes and a different worker gives her grief but, does the exchange. She has received ... read more
Business response:
Hello Sabrina. We are upset to hear about your experience and would like to sincerely apologize for the inconvenience caused to you and your bridal party. We would like to investigate this further and invite you to email us at DBcares@dbi.com (Attn.Ellice/WilkesBarre) with more details. Thank you, Ellice J.
I used to love working here, but the managers are extremely unprofessional and rude. In my experience, brides and bridal parties are treated excellent by the stylists and CSR’s. This store might just want to rethink it’s manager staff. I put in my 2 weeks and the last week I called in sick one day and was told by one manager not to come in the two days following so I did as I was told. My best friend and I, who also works there, went to the nail salon and a manager saw us out. When I showed up for my next following shift I w... read more
Business response:
Hello Taylor, we apologize for the experience in store with us. If you need any further assistance, please email dbcares@dbi.com (Subject: Attn. Ross A.) Best wishes. Ross A.
I loved the dress but sadly I will never shop here again for a dress. It was very disappointing the only thing that was done to. My dress was the back part they didn't even do the breast part in. My dress they just added more padding and the top part didn't even fit I had to like safety pin the around the breast part on my wedding day. Them the lady that does alterations their tells me. I made her stand there for 2& half hours doing alterations on my dress and all they did was the back part of my dress nothing went my way.... read more
Business response:
Hi Kimberly. We are saddened to see that you were not happy with your dress alterations. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
Customer service at this location is terrible. Picking out your dress should be exciting, so I recommend all brides going to a place where associates will treat you with respect. The stylist helping the bride next to us, dragged gowns over my maid of honor’s head every time she passed us, and hit us with gowns as she shoved through us in an aisle when we were browsing. They didn’t have the dress I specifically came in to try on, and my stylist was not interested in helping me find other similar options. We realized toward th... read more
Business response:
Hello Brianna, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Bare with me, I’m rage typing. I would only recommend David’s Bridal to someone if they’re looking to get the Run around, fat shamed, and have the wrong dress ordered. This is by far the worst company I’ve ever had the displeasure of working with. When we had our initial appointment we ended up waiting 30 minutes for our consultant to even arrive. We were then told that since we had a “Variety of sizes in our bridal party” we could only look at 3-4 dresses. Mind you our sizes only range from 12-24 and from previous experie... read more
Business response:
Hello Kristina, We are so sorry for the experience you and your bridesmaids encountered, and wish to ensure all of our customers are celebrated as they deserve. Please contact us at dbcares@dbi.com, (Attn: Store Location/City) so we can speak with you further regarding your overall experience. We're so happy to hear that Yeshua was able to save your special day, and ensure your girls were able to order the proper colors, and sizes. We want to ensure Yeshua is acknowledged for his exceptional service. It saddens us to know th... read more
I DO NOT recommend Davids Bridal in Lynnwood. I have probably been there 10 times and they continue to disappoint but this last trip was the last straw and the worst. When we were at the store looking for Bridesmaid dresses the Bridal consultant that was assigned to help us did not. She didn't recommend any dresses when we told her what we were looking for. She didn't even know if the dress I was wearing fit me or how the dress was supposed to fit. She didn't know the answer to any question I asked her and instead of fi... read more
Business response:
Hello Courtney, We feel terrible that you feel this way, and want to ensure all your questions and concerns are answered. We Would love to assist you further, and look into your orders further. Please contact us at dbcares@dbi.com, (Attn: Jessica H.- Store 153) so we can speak with you further. Humbly yours, Jill K.
My appointment was Dec 16th. I tried on several dresses and found one I really liked. After the associate clamped the bodice of the dress, I was advised that I really should go a size smaller. The smaller size was not available in the store. I told her that I would go ahead and purchase the dress I found that day, and if I felt it needed alterations, as she suggested, to be more form fitting, I would have it done later. The associate, then said she needed to take the dress to her manager to be looked over for any damages, ... read more
Business response:
Hello Stacy, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like the opportunity to explore this matter further for you. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). Thank you, Christine G.
Terrible customer service from manager Arlene. When I purchased my wedding dress I was told that my bridesmaids would receive a discount, my girls arrived and the dress was on “flash sale” so they were not going to get the discount, basically anyone that walked in would get the same discount my bridesmaids would get for me purchasing my dress. She rolled her eyes, was short with us and very unprofessional until we said we would call customer service and deal with them. The consultant Jocelyn was very kind and tried to help... read more
Business response:
Hello Wendy, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ellice J. ? (Insert City/Store Location)). We will be sure to shar... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,526 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.