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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Please understand this is my attempt to provide feedback in hopes that no other Brides to be are treated the way I was at your TAMPA-Kennedy Blvd Location! On Saturday December 30, 2017, I visited the store to cancel/forfeit my layaway AND purchase my bridal skirt slip! I was greeted by a nice young woman at the register who advised a manager needed to process the request! As this “manager” approached she immediately asks for my receipt , no I’m sorry you’re canceling or let me see if we can reschedule or even show you more ... read more
Business response:
Hello Angelita, we are so sorry to hear that your recent visit was anything but satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service.We understand your frustrations and will be providing your concerns to our management team to ensure better service in the future. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this ... read more
I was in need of a bridesmaid dress for my sister's wedding that was about 4 months away. I was told that because of the color she chose, I could only choose from about 10 different styles of dresses because other styles would not arrive in time. I did not like any of the styles, and instead of getting the $80 dress that I had liked and picked out online, I was forced to spend $140 on a style I truly did not like. On top of that, when I picked up the dress, it was full of wrinkles. When I asked the associate how to get t... read more
Business response:
Hello Krystal, we cannot apologize enough for any inconvenience that this has all caused you. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! If you would like to provide us with any additional details, or if you would like to... read more
Not the best experience for my first time ever trying on a wedding dress. They booked my consultant with another appointment while she was working with me, so we either couldn't find her or had to wait. Wasn't fully listening to what i was asking for, and the staff i swear were monotoned robots reading a crappy script with no emotion what so ever. I found a dress i absolutely loved and didn't want to purchase it there, due to the staff and experience I had. It's hard to enjoy one of the happy experiences with getting marrie... read more
Business response:
Hello Krystal, We feel terrible to hear that we feel short in providing you with a full five star expereince with our Calgary location. We value your feedback and time, and want you to know we take your feedback very seriously. We would be honored to speak with you further, and ensure you are celebrated as you deserve. Please feel free to contact us at dbcares@dbi.com, (Attn: Jill K. - Store 407). Warmest Regards, Jill K.
This has to be the worst place I have dealt with...we have a huge bridal party needjng to place orders and everyone who calls in to order and pay...get told they are too busy and to call again some other time..They have lost the dress orders and can never find anything that they told us they would have....very dissatisfied and disgusted
Business response:
Hello Sherreice, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). We will be sure to sh... read more
Business response:
Hello Don, we apologize for not providing exceptional service during you visit. If you would like to discuss you experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
They were horrible. The one on one personal attention for a bride to be was non existent. They did not assist us in any way. Will never go back.
Business response:
Hello Angela, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Terrible customer service. Workers run around like chickens without a head not knowing what they're even doing. We were "politely" welcomed but never again were we offered any help. Even when I stood directly in front of an employee waiting to try on dresses, she completely ignored me and started helping another customer. Don't recommend shopping here. Find a better place where employees actually know what they're doing. Sorry not sorry, but my experience here was horrible.
Business response:
Hello Jocelyn, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I was rather disappointed in my experience. I had a few dresses in mind that I was looking at, thankfully the one I really wanted to try on they had for me to try on. I am a plus size bride and the consultant only gave me one other option to try on because "there weren't many other options that would fit" according to her. Good comments to hear when you are supposed to be feeling good about yourself. There was no asking of budget, when the wedding was, or where it was. There was another bride who was in the middle of her ap... read more
Business response:
Hello Abby. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a wonderful experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal experience. If you would like to do so, please email us at Dbcares@dbi.com (Attn: April B) so we can set up a comeback appointment for you. Thank you, April B.
I didn't know I needed an appointment to find my wedding dress, but they worked some things out for me and were able to see me. I got my dream dress. The ladies are so friendly! I had a blast. Ms. Francis made trying on dresses even more fun! Update 3/9/18. Back in February my bridesmaids picked out dresses. I wasn't told my dresses came in until one of my bridesmaids went in with her niece and decided to check on them. No phone call, text, email or anything. They had less than a week get them and they've been there for a... read more
Business response:
Hello Tabitha, congratulations on finding the perfect dress! We are excited that Ms. Francis was able to assist you during your visit at our Ausgusta location! We would love to see how gorgeous you look in your dress, and encourage you to visit our Facebook page and post pictures! Best wishes, April B.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,547 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.