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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I would give a .5 if I could. Walking in WITH AN APPOINTMENT. They didn't even look at us and gave my friends and I the pointer finger to wait! And continued talking! RUDE. After they even heard I said that was rude they still did it. I felt bad my bff booked this place. And the dresses are so out dated and ugly. As we waited to pay for sandals (20min) a friend asked for help between. NO ONE CAME. By far the worst service ever. We LOVED ABC Bridal. :) the dresses had such great material for a wedding party :)
Business response:
Hello Sheena, We're so sorry to hear that your visit was less than special, and feel terribly to fall short in providing you with a full five star experience. Thank you for providing us with your valuable time and feedback regarding your visit. If you would like to contact us at dbcares@dbi.com, (Attn: Jill K. - Store 403) we would be honored to speak with you further. Humbly Yours, Jill K.
Dress was beautiful, but alterations were a nightmare. So expensive, and no one told me how much it was going to be until there were pins already in my dress. Ridiculous price for items that didn't need done. Never go there for alterations!!!!!!
Business response:
Hello Erin. We are sorry to hear that our alterations costs were not what you were expecting. At David's Bridal we try to stay competitively priced so that we can best suit the needs to our guests. Our team would like to apologize for the lack of communication you had from our store. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, April B.
Sad to say the customer service is as bad as it was almost 10 years ago when I got married. Very rude staff. Waited a half hour hoping someone would help me. Was told I needed an appointment, which I made. No one came to help and the lady who was supposed to help me was so rude. So much so that another person she was helping walked out.
Business response:
Hello Kristina, We are so sorry to fall short in providing you with an enjoyable shopping experience, and would love the chance to improve this special time for you. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location) so we can assist you further regarding this matter. Warmest Regards, Jill K.
I scheduled an appointment for both my wedding dress and my bridal party dresses during my appointment I did not get the help I needed the whole appointment my consultant was away when she was around she was extremely rude not to mention she brought me dresses that where 300$ over my budget after falling in love with a dress my father and I decided we would get it, I was fitted as a size 2 and told the consultant that’s what I needed. When I finally got the call that my dress was in we rush to the store so we wouldn’t have m... read more
Business response:
Hello Taryn, we deeply apologize that you are unhappy with our services during your time with us. This is certainly not the experience we expect for any of our guests. So that we can better assist you, please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you, BrittianyD.
Business response:
Hi Jazmine, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice/Totowa). Thank you, Ellice J.
The only positive about this store is the amount of dresses they have in the inventory. I went here and ended up falling In love with my dress. Being newly engaged I was not aware of my size, my own fault I trusted what the consultant had told me in the size to order. When my dress came in it was 3x my size. With how many alterations I needed I decided to book there thinking it would be the best thing. Well going in for my appointment the lady doing my alterations was extremely rude, and did not listen to what I was wanting,... read more
Business response:
Hello Rhean, We are terribly sorry for the experience you encountered with our Calgary alterations team, and would love the chance to assist you further regarding this matter. Please feel free to contact us at dbcares@dbi.com, (Attn: Jill K. - Store 407) so we can assist you further. Humbly Yours, Jill K.
I was specifically told I could return a bridesmaid dress up until the point that I went to pick it up or had it shipped to my house. Now that the dress has arrived I am being told all sales are final once the payment is made. I had them clarify this policy to be sure I could get a refund and now they will not honor it and they don't have call recording to look up what I was told in my call. I am very disappointed. I was planning to go wedding dress shopping here but I will take myself and my bridal party's business elsewher... read more
Business response:
Hi Ciara, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
When I arrived for my appointment, I was told to “go look around and someone will come find you” after walking around aimlessly for several minutes, because I was given no direction, a very nice lady, whose name I either wasn’t given or didn’t hear, came to find me. Although she was very nice, she seemed to be over booked so I was pretty much directed to my fitting room and left to my own defenses. After trying on 2 dresses I left. I felt as if they really didn’t care because I was just the mother of the bride and didn’t sho... read more
Business response:
Hello Jorjann. On behalf of David?s Bridal we would like to apologize for the lack of service you received. We value all of our customers equally and we are deeply sorry if we made you feel any other way. We will definitely be speaking with management in regards to this and hope that you give us the opportunity to earn back your trust in David?s Bridal in the future. Thank you, Ellice J.
Worst bridal experience ever! I go in there with an appointment and am not even helped when I walk in. I ask for someone to help me and the associate says “I don’t know whose going to help you” . She then comes back to to tell me she’s going to help me and ask me what I want and I let her know , only for her to tell me 1 min later someone else is going to help me! I ask to speak with the manager and she gives me an attitude! Laura the store manager had an attitude and even tells me “hold on” . Mind you, through out all this ... read more
Business response:
Hello Usagi Tsukino, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Brittiany D City/Store Location) Thank you. Brittiany D.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,543 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.