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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Business response:
Hi Alisha, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Brittiany D. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
This is the worst place ever - do NOT I repeat do NOT go here. After paying $500 for alterations they ruined the dress. This was my friend’s daughter in law to be’s Dress. They stopped counting at 14 holes in the dress where they had hemmed along with other mistakes. Might I add this is 2 weeks before the wedding. Thanks Davids bridal for ruining her dress! Needless to say she was distraught but thank goodness for @classicbride&formals - outstanding customer service. Went above and beyond to help us in a very stressfu... read more
Business response:
Hello Michelle, we?re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com (Attn. Brittiany D) with more details so that we can connect the bride with our Corporate Customer Service team. Thank you, Jessica H.
This is the worst place I have ever had to deal with EVER! The other one star reviews are accurate if they don't get it right the fight time they will be rude to you and give you a run around. I was so excited when I found a dress I really loved. I went to pick it up, I was thrilled. I was going to leave it in the bag and wait until my wedding to put it on as I didn't need alterations. But then I thought maybe I should make sure it fits as nice. Im so very happy I did because it was a mess! Opened the bag up and found someo... read more
Business response:
Hello Sarah, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Brittiany D). Best wishes, Jessica H.
Please do not get your dress here! My dress broke on my wedding day and their customer service has done nothing but continue to put me through a stressful situation!!!! I reached out to them before my wedding and now after my wedding, after the dress broke on my wedding, after all the bad service.. They are offering to fix my dress and that's it. Why would I care to have my dress fixed at this point?! David's bridal is horrible!!
Business response:
Hello Nadia. We are deeply sorry to hear about the frustrations you've been having with our customer service team. We have attempted to reach out, however have missed you. Please let us know the best time and number to reach you at at Dbcares@dbi.com so that we can assist you further. Thank you, Ellice J.
Walked in with four screenshots of dresses for the mother of the bride off of David Bridals website. The designer consair pulled those as well as a few additional styles after listening to the venue’s formality to determine and assist as to the level of design appropriate for the reception. 😊 Walked out with a dress and shoes in less than an hour with zero alterations needed. 👊🏻👊🏻👊🏻
Business response:
Hello Melissa, congratulations on finding the perfect dress! We are excited that our staff was able to assist you during your visit at our Oakdale location! We would love to see how gorgeous you look in your dress, and encourage you to visit our Facebook page and post pictures! Best wishes, April B.
David’s Bridal Oakdale... I cannot even put into words the just how terrible this company is. Now let me start off by saying I have NEVER left a negative comment/review on a company’s page, so why not leave the first one about the company I dedicated 8 years of my life to?!? Where do I begin? Let’s start back in 2008 when they hired me on as a CSR making below minimum wage. Sure, if it were a commission based position that would probably be fine. Nope, flat hourly rate. ILLEGAL. Bring it to 2010 when I transferred to a b... read more
Business response:
Hello Allissa, your concerns have be escalated to our corporate team. If you have any additional questions or concerns please contact us at at dbcares@dbi.com (Subject: Attn. City/Store Location). Best wishes. April B.
The Dresses are awesome but I think the employees are overworked. They make too many mistakes including ordering the wrong dress for my bridesmaids. A mistake that would have been dissapointing for me on my wedding day. Her attitude was good and she was very helpfull. Tip ..cashiers should always double check the dresses by showing them to the bride before check out, if one of my bridesmaids did not catch the error by noticing the description of the dress on the receipt was the wrong one, I would have been doomed. I hope she... read more
Business response:
Hello Jane, congratulations on your upcoming nuptials! We are very sorry to see that our team did not provide you with 5 star service. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
If I could give no stars I would. We went into the Deptford David's Bridal to get a mother of the groom dress. We walked in for our appointment time and were treated very unwelcomed by the check-in clerk. When we went to the dress selection, our dress consultant was very pushy and asked us if we were buying today before even trying the dresses on. In In the middle of our appointment, our dress consultant who was very unattentive, rushed us because she had a holiday party to get to. She then left in the middle of our appoint... read more
Business response:
Hello Amber. We are shocked to hear about your recent visit and would like to offer our sincere apologies. The incident that you described above is unacceptable behavior. Your experience does not reflect the customer service David's Bridal strives to achieve for our guests. Thank you for bringing this to our attention. We will be discussing this feedback with management. Thank you, Ellice J.
Business response:
Hello Kerri, We are terribly sorry to fall short in providing you with a full five star expereince. We would love the chance to improve future visits with our team. If you would like to contact us at dbcares@dbicom, (Attn: Jill K. - 114) we would be honored to speak with you further regarding your visit. Humbly Yours, Jill K.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,038,547 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.