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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Usually every time I go I don't have a issue, but my friend is engaged and was looking around at what kind of wedding dresses she wanted to wear for her wedding, and the lady who was "helping" her out told her that she needed a boob job becase none of the dresses would fit her because she is flat chested and the dresses wouldn't fit her in that area.... That is by far the worse customer service and the rudest thing I have ever seen or heard a worker say. You do NOT tell a customer that. EVER. never coming back again. Also pl... read more
Business response:
Hello Juliet, we can?t apologize enough for your friend's recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your friend's visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Do not use this store!! I was told just 6 days BEFORE the wedding that "there's nothing we can do to fix your dress." After 4 alterations, and a promise from the alterations manager that my dress would be fixed, I left with a dress that did not fit me correctly. I took my dress home and had to find a private seamstress who fixed the dress correctly within three days… Clearly David's bridal did not know what they were doing. I couldn't be more disappointed in the service over received!
Business response:
Hello Jamie, I would like to apologize for the frustrations we have caused. We will be sure to share this with are management team so we are sure to make sure that all of our guest receive the proper attention and service they all deserve so much. Thank you for taking the time to make us aware of this. Cierra S.
I have been at Sawmill and Morse Rd. locations. I am MOB and Sawmill was very good with my daughter. But as far as I go, I get the vibe that I'm not important enough, and have had to browse for 30 mins or so and no one approached me. This last time 3/27/17, was much better. Rachel helped me out this time and she was wonderful! Now for Morse Rd. 1st time Wendy followed me to the parking lot to give me her card. She was really sweet. So when I didn't find the size I needed at Sawmill on 3/27, they put one on hold at Mor... read more
Business response:
Hello Patricia, We are terribly sorry for your most recent visit with our team. We are thrilled to hear how exceptional Wendy was, and will be sure she is acknowledged for her excellent service. We would love to ensure you order is perfect, please contact us if we can assist you further. (dbcares@dbi.com, Please add a subject as - Attn: Ciara S. -Location/City) Deepest Regards, Jill K.
My fiancé went to this location to look at dresses for her, her bridesmaids, and flower girls. What she got in return was poor service, a rushed atmosphere, and a decision to not buy her wedding dress from this store. -She told her consultant her budget and the consultant constantly tried to send her well outside said budget. I understand that these folks work on commission, but if someone tells you they cannot afford something, quit trying to show them what they cannot afford. It doesn't make them want to buy it, it makes t... read more
Business response:
Hello Jason, we are so sorry that we were not able to provide your fiance with a full 5 star experience. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better selections and customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! If you may need any further assistance do not hesitate to reach out to ... read more
Business response:
Hi Mariah, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
I will never shop here again. Not only was it the wort customer service experience I have ever had in my life but my dress is not ready in time. First when I put my dress on layaway I met a lady for alterations she was very rude and when I told her I was PREGNANT she stopped talking and looked at her paper and shook her head and scoffed at me. I know most women getting married are not pregnant but it is not up to the alterations lady at davids bridal to judge me I am paying them for a service. On top of that the reason I... read more
Business response:
Hello Rebecca, thank you for your feedback. We deeply apologize for the confusion regarding your alterations payments. We understand your frustrations and will be sure to provide your concerns to our team to ensure better service in the future. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD) Thank you.
The people that works there are very rude...they don't make you feel comfortable...they need to work on their customer service foreals..
Business response:
Hello Jenny, we cannot apologize enough for the inconvenience that this has caused you. This is not the type of service that we expect to provide to any of our guests and we will be notifying our management team to make them aware of this situation as we want to ensure that this does not occur in the future. We truly appreciate you bringing this matter to our attention. We at David?s Bridal are committed to providing our customers with exceptional customer service. At this time, we are devising a coaching for our staff in or... read more
We were told after filling out paperwork to go ahead and look and pull some dresses and our consultant will be with us shortly as the consultant approached us I overheard her saying their asses are already pulling dresses let me go over here..... I personally think dealing with the public and such an intimate situation as far as a wedding they should be taught patience etiquette and courtesy I will not be getting my dress from David Bridal
Business response:
Hello Brandi, we cannot apologize enough for the less than satisfactory experience that you received during your recent visit. We will be sure to address this matter with our management team to ensure that this does not occur in the future. If you would like share more details about your experience with us, please send us an e-mail to: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
I don't typically do this but I'm frustrated to no end with you guys. While I absolutely loved getting to pick out my wedding dress and the sweet lady who helped me was phenomenal, I'm pretty disappointed that I'm not able to return my dress to you guys. While I had no idea that I would need to return my dress, not being able to do so when I literally tried it on once in the store, never took it out of the bag, and had NO ALTERATIONS made to it is quite ridiculous. I'd rather some lucky girl be able to try it on, have the sa... read more
Business response:
Hello Ashley, we sincerely apologize that you are unhappy with our store policies. We don't accept returns however you can exchange the dress or receive store credit. If you would like to discuss this further or need any additional assistance please email us at dbcares@dbi.com (Attn Marquita) Best Wishes, Marquita D.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,603 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 9:00 a.m.