David's Bridal Corporate Office

4.7

Retail
King of Prussia, PA

About this business

Retail

Location details

630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.71,049,603 reviews

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Megan Kime

9 years ago

The lady who was supposed to take care of us barely focused on the group and left us feeling confused. It would have been nice to have my dress checked for alterations and for her to know what she was talking about. It was so bad I can't even remember her name.

Business response:

Hello Megan. On behalf of David's Bridal we would like to express our most sincere apologies. The service you received on your visit does not represent what we as a company stand for. Our goal is for all of our guests to be treated with unparalleled service and we did not provide that for you. Thank you for sharing your feedback. We will be sure to address this with our team to ensure this does not happen again. Thank you, Ellice J.

Brittany Schmalfeldt

9 years ago

I was told to look around and get an idea of what I wanted in my wedding gown, and that someone would be with me shortly. After almost half an hour we left and went to Bridal Novias and we were helped immediately. Customer service is obviously not their top priority. *edited to add* Gave them one more chance. Had an appointment today at 12, but wasn't in the system. The lady was running at least three appointments and hardly paid attention to me. The dress I wanted wasn't saved in the system and she asked for a picture of ... read more

Business response:

Hello Brittany, we would like to take the time to apologize for the lack of service you received on your recent visit to our store. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We appreciate you bringing this to our attention, and we will be sure to let our management team know so that we can re-evaluate our current staff capacity. Thank you, Steven E.

Lindsay Swanson

9 years ago

Some of the worst customer service I've ever experienced. If you call to confirm and appt and how many girls will be trying on dresses, there should be enough dressing rooms. I was on time, but my consultant was not available. After waiting I was provided with a replacement who was already helping another bride. Not once did the consultant swap sizes or help me locate dresses I was interested in. The few interactions were to see if we were ready to purchase. I don't see why I had to schedule an appt since I was disregarded t... read more

Business response:

Hello Lindsay. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (attn: Ciara D) so we can set you up with a more personal appointment. Thank you, Ciara D.

Jennifer L. Rose

9 years ago

We starting looking for a dress in Cambridge on Sat. 7 pm We found a dress however size they didn't have they called Hamilton, they did have the size and agreed to put on hold for 24 hours under my name. Went home made an appt for Sunday morning in Hamilton so that we would be able to try this dress on for 11am Sunday. We arrived in Hamilton for our appt. advised them that they had a dress on hold for 24 hours ( No dress ) VERY UPSET now, then they say well all dress went back on racks this morning, thankfully dress was ther... read more

Victoria Herstein

9 years ago

Second time writing this is guessing davids bridal doesn't want to post it since it isn't favorable for them. I first made an appointment in the store to try on dresses the lady who was helping me had an attitude and acted like we were just wasting her time. This was the third dress and I fell in love with it. I went home and decided to order the dress online. I was super excited when my dress arrived and when I went to try it on two of the button on the back popped off and the other two will probably fall off too. When I co... read more

Business response:

Hello Victoria, on behalf of David's Bridal we would like to apologize for the frustrations we have caused. This is not the type of service we expect to provide for any of our guests. Thank you for taking the time to make us aware of this issue and your experience. . We will be sure to share your feedback with our management team.We want to thank you for taking the time to provide us with this feedback as It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service ... read more

Mal Thomas

9 years ago

I went to Davids Bridal to purchase my wedding gown. Every time i went, I got pretty crappy customer service (forget the fact that I spent $2000 on my wedding dress here). The only great experience I had is with my alterations lady, Mrs. Trekina! (Will be back for 2nd final fitting next week) She is not only super personable and very friendly, she makes you feel so good and definitely handles the job. She is so amazing at what she does and had she not been so wonderful, I would have for sure left a bad review. I am very upse... read more

Business response:

Hello Mal, while we are glad to hear that Trekina was able to provide you with exceptional service, we are disappointed to hear that the rest of our team did not provide you with the once in a lifetime experience that you deserve! We would love to look further into this matter so that we can make the proper adjustments to ensure better customer service for the future! If you would like to further discuss this matter, please send us an e-mail to: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Be... read more

Bob Scharich

9 years ago

Worst place ever to buy a wedding dress from. My daughters dress was $1,400.00 and they never warned me about alteration charges. She went back for alterations and they said it would be another $660.00 to alter the damn dress. Should be included in the original price, or at the very least a warning when we bought the dress!!

Business response:

Hello Bob, thank you for taking the time to share your feedback with us. Unfortunately our alterations are not included in our gown purchase but we will be sure to share your feedback with our management team. If you may need any further assistance do not hesitate to reach out to us again. Thank you, Cierra S.

Mckenzie Morris Goodson

9 years ago

Business response:

Hi Mckenzie, thank you so much for your star rating! We are thrilled to see that you had such a wonderful experience with us! Should you need any assistance in the future or if you would like to tell us more, please send us an email to dbcares@dbi.com. Thank you, Christine G.

Amy Krahe

9 years ago

Where do I begin? My entire experience was awful! From looking for a wedding dress to my bridesmaids dresses. When I went into my appointment to try on wedding dresses (for the first time ever), the lady that helped me out put me in a bra two sizes too big and the wrong slip. My mom and future mother in law tried telling the lady I needed a new bra and she wouldn't listen to them. After about an hour of trying on dresses, she finally went and got the manager. The manager was helpful, she finally put me into stuff that fit me... read more

Business response:

Hello Amy, we want to apologize for the frustration you?ve experienced on your recent visit to our store. We at David?s Bridal strive for exemplary customer service and we are crestfallen that we were not up to par on your visit. We will be sure to share your experience with our team. Your comments are what help us grow as a company. Best wishes, Ellice J.