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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I think your policy to not hold a dress is crazy even if it was for 24 hours. I also think that if you don't have a size and someone needs to order it that you can't even return it if it doesn't fit. If you mandate it being delivered to the store for pick up you can then give the client and opportunity to try the dress on and if it doesn't fit right they have the option to return it with refund. I would never just order a dress without trying it on first because every dress fits differently. You really limit your clients... read more
I think your policy to not hold a dress is crazy even if it was for 24 hours. I also think that if you don't have a size and someone needs to order it that you can't even return it if it doesn't fit. If you mandate it being delivered to the store for pick up you can then give the client and opportunity to try the dress on and if it doesn't fit right they have the option to return it with refund. I would never just order a dress without trying it on first because every dress fits differently. You really limit your clients... read more
Business response:
Hello Taryn, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
Thieves!!!! Bait & Switch!! Less than poor customer service!! A bunch of old hags in there! Completely out of touch with any generation after Moses. They suck!!!!
Business response:
Hello Dana, we are deeply sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
This was the worst experience ever. Too bad there was no option for zero stars because I would've left that. I made an appointment for 4:30, arrived 10 minutes early and was told to look at the dress selection and never was able to try on a dress in the "supposed" dressing room. My stylist just left me and didn't check to see if I had a dress until after I asked for a manager from the person that was at the welcome desk..the manager came over and apologized, stated one stylist didn't show so everyone had to double up on gues... read more
Business response:
Hello Bri, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Do not go to David's Bridal on Veterans shopping for Prom Dresses!! They are doing Bait and Switch!!!! There is a 50% off rack! My niece tried on 4 dresses from that rack and when she chose one within her budget. She was rung up full price! The cashier, Mary Ann, rudely told her well it's not 50% off. It has to have a tag on it. Her mother explained that none of the dresses she tried on from that rack had special tags on them. They went back to the rack and found only 1 dress on the entire rack with a special tag. The cashie... read more
Business response:
Hello Karen, we cannot apologize enough for the less than satisfactory experience that you all received during your recent visit. This is not the type of service that we can expect give any of our guests. If you would like to further discuss this matter, please send us an e-mail to: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
No clue why they have you make an appointment and wait for a stylist. All the stylist does is open a fitting room for you. Forget being catered to or help with sizes and other options.
Business response:
Hello Kisha, we would like to take the time to apologize the lack service you received at our location. Your experience does not reflect what we as a company strive to provide for our customers. We appreciate you taking the time to share your feedback with us. Your feedback will help us grow as a company. We will be sure to share your experience with our management team. Thank you, Cierra S..
This store is specifically geared to young 'it's all about the dress' brides. I'm almost 60, planning a very simple wedding and was looking for a much simpler dress than the usual. When the salesperson assigned to me saw me her face fell. Honestly. Great start. She was uninterested from the start. I tried on a couple of 'mother of the bride' dresses. She didn't bother to even look for others. I left after 1/2 hour.
I walked in the store two people were waiting counter no one said hello, went picked out four gowns took my mom dressing room and helped her finally young lady that was helping a wedding party saw us asked if we been taken care of I said no I took care myself she said soon as I'm done with the wedding party I'll help you . By time I went took mom to counter to buy the outfit no one else came to help . Products were good service not the greatest.
Business response:
Hello Jennifer, we are so sorry that were not able to provide you with a full 5 star experience. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Best wishes. Ross A
I just called because I'm in a wedding and the bride bought our dresses online. Mine came two sizes to big. I called the store to see what I needed to do. The person who I was speaking to was so rude. She asked why don't I just consider getting alterations, I told her I was trying to just see if I can get it exchanged so I'm not spending more than I need to, she put me on hold, then came back on and said the store doesn't deal with anything bought online call customer service then hung up. I get it, it's a Saturday an... read more
Business response:
Hello Trista, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ross A City/Store Location). Best wishes. Ross A.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,603 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 9:00 a.m.