This profile has been claimed by the business owner or representative.
David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Be careful, people were great but it has been one delay after another. Months later still no dress.
Business response:
Hello Yvette. While we are thrilled to hear that our team is doing a great job, we apologize for the delays in your dress. We would be more than happy to look into your order and see if we can provide more information for you. Please email us at Dbcares@dbi.com (attn. Ellice) with more details. Thank you, Ellice J.
I made an appointment with the assumption that I would actually be getting personalized help... The only thing the girl did for me was open up a dressing room. None of the girls working there were very friendly when I walked in and when I wanted a different size I also had to try to find that myself...found a dress within a half hour but was a little uncomfortable with how people kept watching me but not interacting with me...the only redeeming factor when they didn't have my size in the dress I liked was that the store man... read more
Business response:
Hello Sara, we would like to take the time to apologize that you did not receive the proper attention that you deserved on your recent visit to our Warwick location. We are happy to hear that our store manager worked hard to turn your experience around for the better. Thank you for taking the time to provide us with your feedback. If you may need any further assistance do not hesitate to reach out to us again. Thank you, Cierra S.
Very poor customer service. We went in the store on 2 occasions and the associates were rude both times. We had an appointment to try on bridesmaid dresses and they didn't have anyone available when we got there. (There were several associates just standing around) We were told to just go find what we like and someone would be there shortly. They FORGOT to send someone. When we finally got her she was very rude and not helpful. The second time we went to pick up a mother of the bride dress we ordered and they first said it ... read more
Business response:
Hello Kia. We are so sorry to hear that your experiences with us have not been pleasant. We want every guest to feel special, informed, and well taken care of. It sounds like we did not provide that experience for you and we apologize for that. We here at David's Bridal strive for quality customer service and your feedback helps our team grow. Thank you, Ellice J.
They were not very helpful and the young man I did ask seemed like he had no clue what we were talking about even after I showed him a picture off there website
Business response:
Hello Nancy, thank you again for taking the time to provide us with your feedback. This does not represent the type of service we provide any of our guests. We apologize for the experiences you had in store. If you have any questions please email our corporate address dbcares@dbi.com (Subject: Attn Ciara D.) Best wishes. Ross A.
The staff never once asked if we needed help. Even after they heard our complaints, they seem uninterested in assisting us or rectifying the problem. I'm so glad that we went somewhere else and received a much more personal experience. Weddings are stressful enough on brides...
Business response:
Hello Victoria. Thank you for your feedback, we truly value our customers and we would like to first apologize for your negative experience with us. Here at David?s we pride ourselves on exceptional customer service to ensure every guest receives great service. It doesn't seem as if we met those standards with you and your party. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcar... read more
When I walked in they said welcome to David's bridal then asked if I had an appointment that was it. Then I started looking around was finding anything so I went back up and asked questions a lady told me this is where bridesmaid dresses are and mother of the bride dresses and that was it. No one offered any extra assistance to see why I was there or what I was looking for specifically. I'm getting married in November and new to this and left clueless. I went to a competitor and first thing I was greeted she sat me down said... read more
Business response:
Hello Ebony, thank you for taking the time to share your feedback. We cannot apologize enough to hear of your recent experience at our Albuquerque location. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Steven E .) Thank you, St... read more
I was told that we would have a personal consultant for an hour to help in our search for a dress for my daughter's prom. My daughter and I had an appointment at 6:30. The store was not busy since a large group left as we arrived. We were told to look around. The consultant didn't come to "help" for another 20 minutes. I did not get the personalized attention I was expecting. I have been shopping & at other stores, the specialist "stayed" with you & asked questions to better understand what we were searching for. This speci... read more
Business response:
Hello Corina, we would like to take the time to apologize for the lack of service you received on your recent visit to our store. Your experience does not reflect what we strive to give all of our guest, we want to give all of our guest the same once in a lifetime experience that that they deserve, no matter the occasion. We would like to thank you for taking the time to share your feedback with us. We will be sure to share this with our management team. Thank you, Cierra S.
Business response:
Hello Carol, Thank you for sharing your star rating. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
Business response:
Marianne, We are terribly sorry to fall short in providing you with less than a five star experience. We would love the chance to improve your visit with us. If you would like to provide us with additional information, at dbcares@dbi.com, (Subject- Attn: Jill K - Ottawa) we would be honored to assist you further. Thank you, Jill K.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,603 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 9:00 a.m.