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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I was not happy with my appointment at the Nashua store. I was in the middle of the consultation with Gail and some woman walked in and interrupts our conversation. Ok, that's fine, but what upset me was the fact that this lady was put in a different dressing area and proceeded to stand in my mirror every time I got out of my dressing room. I felt ignored the whole time. The only thing Gail did was get my dress. She didn't help me with zipping it up or clipping it. She didn't make me feel like this is my day. All she did was... read more
Business response:
Hello Mony, We are so sorry for the less than rewarding experience you encountered during your appointment with us. We would love the chance to improve this special time in you life. If you would like to provide us with additional information regarding the styles you love, please feel free to email us at dbcares@dbi.com, (Please add subject- Attn: Cierra S. - Location/City) so we can assist you further. Warmest Regards, Jill K.
We had an appointment. We got there on time. We waited for 20-30 minutes for the lady to help us. When she started helping us she helped the bride get the dress she wanted then got our bridesmaids dresses. We tried them on. We didn't see her again til another group of bridesmaids came in. I had the dress on. My clothes and my purse was still in the dressing room when she came back around and put someone elses name on my room. I told her I was still in there she said o that's OK and left. When I came back out from putting my ... read more
Business response:
Hello Tina, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
I am beyond pissed!! My experience with this store has been so horrible.. I was not messured correct neither were my 5 bridesmaids!! I would NEVED recommend this company to anyone!! Thanks so much for ruining what shoyld of been the best day of my life!! YOU PEOPLE SUCK!!
Business response:
Hello Nichole, thank you for taking the time to provide us with your feedback. We apologize for the experiences you had in store. If you would like to provide more details please email our corporate address dbcares@dbi.com (Subject: Attn Ross A) Best wishes. Ross A.
Overall terrible experience! While we were there trying on bridesmaids dresses, they gave us one room for 5 people. The associate was very preoccupied the entire time. To top it off, they ordered the wrong dresses for two of my bridesmaids! My bridesmaid spend an hour and 45 minutes in there trying to sort it out. I was promised a phone call from the manager, but never received one. Not only have they not apologized, they have failed to resolve the issue in a timely manner. We won't be back.
Business response:
Hello Sarah, thank you for taking the time to provide us with your feedback. We apologize for the experiences you had in store. We can have one of our store managers give you a call at their earliest convenience. If you are interested or would like to provide more details please email our corporate address dbcares@dbi.com (Subject: Attn Ross A) Best wishes. Ross A.
Worst experience ever. I scheduled an appointment for 3/18/17 at 2pm for my bridesmaids to try on dresses. My consultant was rude and tried to rush us during our appointment. All 6 of my bridesmaids had to share a dressing room to try on dresses. My maid of honor had to run and look for different sizes of dresses for my other bridesmaids because my consultant kept disappearing on us. There was nowhere for me to sit while they changed clothes. This experience didn't feel very personal and my consultant didn't seem very intere... read more
Business response:
Hello Frances. We are deeply sorry to hear that your recent visit left you feeling uncertain. We at David's Bridal strive to create a memorable experience for all of our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit. If you would like to do so, please email us at Dbcares@dbi.com (attn: April B) so we can set up a comeback appointment for you. Thank you, April B.
We had a death in the family and didn't meet their exchange deadline.
Didn't have the dresses pulled that was picked out ahead of us coming in. Then didn't have but one of the dresses we were there to see. The store was very busy but they were only using one side of the store's dressing rooms.Way too many people in one area. The only good thing I can say is that the girl helping us was doing her best to help us. Over all not the best experience. Would not recommend them. Felt like it was bait and switch because nobody contacted us about them not having the dresses we came to see.
Business response:
Hello Tammy, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. Our stores can be very busy around this time of year. We will be sending this feedback to our store managers to ensure we work toward a solution. If you are interested in a return visit please email us at dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
If I could give them zero stars I would. �went in with bridal party and tried a dress (size was much too large but they clipped it for me) with a slit and the slit was not too high for my taste. I was never told this slit would be higher once in the right size. Also I paid extra for added length to the gown since I'm near 6ft. They told me I needed 4" but this particular style didn't come in 4" longer but 6" so I would have to pay for it to be hemmed. Fine. But once I received it the slit was WAY higher than at the store. Li... read more
Business response:
Hello Melody, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,603 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 9:00 a.m.