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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The lady that helped me was very rude and very short was a horrible experience... I'm not tall at all and they wouldn't give me a shorter dress so I will HAVE to pay to get it altered. I'm a size 14 and the lady brought me a size 22 to try on I was so insulted!
Business response:
Hello Camala, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
They are busy and seem short of staff. Everything felt so rushed. For the alteration appointment, I arrived a half hour early and waited over an hour to get alterations. The seamstress was good but constantly interrupted and had to excuse her self to assist others during my appointment. I was there for over two hours to alter one wedding dress.
Business response:
Hello Gabrielle, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. David's Bridal strives to provide exceptional customer service to our customers and we can't apologize enough that you feel we fell short of that for you. During our busy season and/or weekends our stylist can be scheduled to service one or more brides however we strive to provide each bride with the individualize attention that they each deserve. We always r... read more
My daughter wasn't given much attention. Girl was too busy with other brides,
Business response:
Hello, We are so sorry for the less than rewarding experience you and your daughter encountered with us. It would be an honor to assist you further, and personally assist you with your future appointments. Feel free to email us at dbcares@dbi.com, (Please add subject- Attn: Cierra S. - Location/City) so we can assist you further. Warmest Regards, Jill K.
I did not receive enough personalized attention even though I made an appointment. I probably could've tried on 10 more dresses during my appointment if someone was actively helping me. They switched consultants halfway through my appointment but my second consultant was much better because she was attentive to my needs
Business response:
Hello Kayla. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (attn: April B) so we can set you up with a more personal appointment. Thank you, April B.
I was unhappy with this experience. This is my second wedding, i went to Davids bridal the first time and found my dress. Yesterday i went in after saving dresses to my favorites on the David website...so my party was more prepared. I had approximately 12 dresses saved. Once we arrived for our appointment, they did not have ONE dress from my favorites. Ouch. I tild her my budget was around $300. She brought me 3 dresses and none of them are what i had pictured. We asked for a ball gown (i knew it was out of my price range) s... read more
Business response:
Hello Ashley, We are terribly sorry for the experience you and your girls encountered with our Ft. Wayne team. We would love to improve your future visits with us. We do know you and your girls have found the perfect dresses for you special day, which is so exciting! Feel free to email us at dbcares@dbi.com, if we can assist you further. Congratulations and Best Wishes, Jill K.
Do not use David's Bridal! Their cheaply made dresses are overpriced and once they get your money, they don't care if you receive the dress in time for your event. -------------- I originally ordered my bridesmaid dress using they're Black Friday promo code in December under quick delivery and was given a delivery date of January. Great! But then the rollercoaster started. Without notifying me my December order was cancelled due to lack of inventory. I had to call in and have another dress ordered at a higher price becaus... read more
Business response:
Hello Monique, we are sincerely apologetic that your recent experience was less than favorable. We apologize that you weren't notified of the cancellation of your order and your new order continues to be delayed. This is certainly not the normal service we expect to provide our customers. We thank you for sharing your experience. Please contact us at dbcares@dbi.com (Attn Marquita) Best Wishes, Marquita D.
When I got my wedding dress there. And altered there, the did the alterations backwards. And it was 3 weeks before my wedding. They wanted to over night a floor model from another location, but still keep my money of a full price dress.
Business response:
Hello Carin. We would like to apologize for any frustrations you had on your recent visit to our store. We would like to look further into your situation to see if we can assist in finding a solution for you. Please email us at DBcares@dbi.com (attn: Steven E ) with your information as well as more details so that we can do so. Thank you, Steven E
Not sure why they even have you make an appointment ahead of time seeing how the only thing the "consultant" did was show us to our room and not once offered any help or to see how we were doing. There were several employees on the floor and the place didn't seem too busy either. When we walked in we were greeted and asked to sign in then were told to browse. After 20 min of looking through their limited selection of average looking prom dresses we had to let them know we were ready for a room. Not once did anyone ask us if ... read more
Horrible customer service, will never go back to this store. The workers are very rude and are not willing to work with you.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,603 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 9:00 a.m.