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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Walked into just to look around and price dresses. NOT ONE sales person in the building acknowledged me. There was a sales person at the register looking at receipts or such. Another one was at the front table, using white out to correct pages in a note book. I walked by 2 sales people that looked right past me. I was in the store for 20 minutes and no one said anything BUT when I proceeded to the door, a sales person told me to " have a good night." This store is a joke. Terrible customer service!!! I will not be back!
Business response:
Hello Dee, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Ellice J) Thank you, Steven E
Do I HAVE to give this place any stars at all? Not impressed AT ALL. Went here yesterday with my friend for her to try on dresses for her wedding. Appt was at 12:30 . No consultant for a half hour even came by. Online said this store has the dress she was looking for, consultant tells us it's not in the store, and not only that, but that the online store is separate from the store itself. Had to get all her dresses for herself, consultant was not there to help her with anything- AT ALL, and basically left her hanging to f... read more
Business response:
Hello Brooke, We are terribly sorry for the experience you encountered with our Flint team. We feel horrible that the bride was upset with her visit with us. Thank you for providing us with your feedback. It would be an honor to speak with you further, regarding this matter. We are thrilled to hear the bride was able to find her dream dress, please congratulate her for us! If you would like to email us at dbcares@dbi.com (Attn: Ross A- Location), so we can assist you further. Deepest Regrets, Jill K.
I wish I would've read these reviews before I decided to shop here. For my wedding gown, I had the sweetest consultant, Hope. She helped me find the dress I've always pictured myself in and made me feel beautiful. That's literally the only reason this review is getting any stars. It has been a NIGHTMARE ever since. We went back for my bridesmaids and had a very rude consultant who hardly helped, and I only had 3 girls to try on dresses. I don't remember her name, it starts with a D. Danielle something? Finally when all the g... read more
Business response:
Hello Bekka, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Brittiany D). Best wishes. Brittiany D.
Apparently, the general public is supposed to know the difference between a "bridesmaid's" dress and a "special occasion" dress when they are all mixed in together in the bridesmaid dress section. Ended up walking out empty handed because the dress was DOUBLE what they advertised on their sign.
Business response:
Hello Vivian, We are truly sorry for falling short in providing you with a full five star experience. It would be an honor to assist you further and improve your most recent visit with our London location. If you would like to email us additional information regarding the styles you loved, at dbcares@dbi.com (Attn: Jill K - Location), it would be our pleasure to help assist you further. Warmest Regards, Jill K
I swear on my life I have had the worst experiences (yes, more than one) with this store. I'm afraid to even sent this complaint because I still need to get my dress pressed and I am afraid of what will happen next. I will keep this short and if you have any additional questions or would like more details just let me know - but I will do my best to make this as short as possible. I purchased the Oleg Cassini Beaded Lace & Tulle Wedding Gown (CWG635) along with 2 veils, a bra, and the under skirt back in April/May 2016. I w... read more
Business response:
Hello Holly, we?re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com (Subject: Attn. Brittiany D) with your daytime phone number. We look forward to speaking with you. Thank you, Jessica H.
I booked an appointment on Monday so I could have more of a one on one attention. It took a lot longer than I expected! I felt rushed at the end. They were short staffed and when I tried calling them that morning no one answered, but as I was at the registered checking out they kept answering the phone.
Business response:
Hello Susie, thank you for taking the time to provide us with your feedback. We apologize for the experiences you had in store. If you would like to provide more details please email our corporate address dbcares@dbi.com (Subject: Attn Ross A) Best wishes. Ross A.
I'd rather have a root canal without anesthesia than go through that again.
Business response:
Hello Nicole. We would like to apologize on behalf of David?s Bridal for the service you received in our store. We know that our team has already reached out to you in regards to this situation, but if there is anything else we can do to help make amends, please contact us at dbcares@dbi.com (attn:Ellice). Thank you, Ellice J.
The consultant we had was absolutely horrible, not very helpful and when she said she was going to do something she never did it. Then it took about 20 min to get us checked out.
Business response:
Hello Emily, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Attn: Marquita) Best Wishes, Cierra S.
Business response:
Hello Mckynna, Thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with ATTN : Cierra S. Thank you, Cierra S.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,603 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 9:00 a.m.