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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I had such an awful experience at the Madison Heights store. They were so insensitive to my weight. When I ordered my dress, the sales person indicated that even though the top of the dress was large, I couldn't get into the smaller size because of the size of my stomach. I picked up my dress yesterday and it just so happened that I lost some weight. The halter top was so large, but I was told that when I get the right bra, it will be fine. I could also twist the dress around me, but again was told that I wouldn't be able to... read more
Business response:
Hello Jessica, thank you so much for providing such an informative review of your experience. We are very sorry to hear that you were disappointed with your experience. This is not the type of service we would like consultants to give any of our guests. We will be forwarding this information to our district managers for review. If you would like to discuss this issue further please email dbcare@dbi.com (Subject: Attn Ross A) Thank you. Ross A
Went for bridesmaid dresses and all my girls picked them out quickly but for some reason had to stand around for another 30 minutes to get checked out. A dress my mom had picked out for herself, which was also on display at the front of the store, we are unable to order. Wasn't able to get a clear answer on why, tried calling another store and am unable to get through to talk to anyone. Very poor customer service. They are not well equipped to handle how busy they get on weekends.
Business response:
Hello Dianna, we cannot apologize enough for the less than satisfactory experience that you received during your visit. We are currently partnering with our management team to address these concerns as we want to ensure better customer service for the future. If you would like to further discuss this matter, please e-mail us at: at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Best, Christine G.
Way way way too packed. They have to work on their organization on weekends, my family and I felt overwhelmed. Other than that it was okay
Business response:
Hello Paige, we are deeply sorry we didn't give you and your family the five star experience we strive to give every guest. This is our busiest time of the year and weekends happen to be the most hectic for our stores but it is our mission to still provide exceptional customer service. We never want our guests to leave feeling overwhelmed and we can't apologize enough that you and your family felt that way. Please allow us another chance to deliver a better experience. If at all possible you can schedule an appointment d... read more
Rude and no help what so ever! Will not be returning for anything .
Business response:
Hello Brandi, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN: BrittianyD. in the subject line. I will be sure to share your experien... read more
Business response:
Hello Crystal, We are terribly sorry for falling short in providing you with a rewarding experience with our Hamilton location. We would love the chance to improve your visit with us. If you would like us to assist you further, feel free to email us at dbcares@dbi.com (Attn: Jill K ? Location), with additional information on how we can improve your visit with us. It would be an honor to personally assist you further. Best Wishes, Jill K
Business response:
Hello Naomi, thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with ATTN : Cierra S. Thank you, Cierra S.
I had an appointment today at 12:30. The woman that "helped" us (I don't even know her name because she didn't introduce herself) asked me what color/style we were going for. After the bridesmaids tried on dresses, she came back and said "oh, that's what you want?" Which was extremely rude. When we went to pay, one of the dresses didn't come in the color we had decided on and the cashier was basically trying to get me to change all of my colors. HORRIBLE service and I'm so glad I didn't buy my wedding dress from there. On... read more
Business response:
Hello Bridgette, we are so sorry to hear that you were disappointed during your visit with us. This is certainly not the experience we want for any of our customers. We will be sure to provide your feedback to our team to ensure better service in the future. If there is anything more we can assist you with please email us at DBCares@dbi.com (Attn:BrittianyD.) Thank you
Rude stylist, did not want to pull dresses, talked behind brides back to another employee, did not want to listen or help out at all. Extremely overcrowded horrible experience! There was one associate Dominique that was busy with her bride but still tried to help us she was awesome. The appointment was for March 11th 130 pm dressing room 19
Business response:
Hello Samantha, We are terribly sorry to fall short in providing you with anything less than a full five star experience with our Raleigh location. We would love the chance to improve your experience with us, if you would like to provide us with your contact information. We would love to speak with you further and ensure you are able to find everything you need for your special day. (dbcares@dbi.com, Attn: Brittany D. - Location/City) Warmest Regards, Jill K.
We ordered our wedding dress and brides maids dresses there a few days ago. We were told that our brides maids that weren't there that day needed to call and order their dresses as soon as possible or they would be out of stock. We've been calling ever since, only to be hung up on or told that they couldn't order over the phone. We live over an hour away and apparently the only way we will be able to get things handled is to go back to the store. We've done everything our consultant told us to do but haven't been able to get... read more
Business response:
Hello Paige. We would like to apologize for the frustration you and your bridesmaids have had with ordering your dresses. As a company we strive to ensure we are providing a great experience from start to finish. We would like to see where we can assist in this situation. Please reach out to us at DBcares@dbi.com (attn Ellice) with more details. Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,600 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 9:00 a.m.