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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Both times I visited I waited an hour for service. This most recent visit I wanted to try the dress they had to order because there is none in stock at the location. Since they don't offer you to try it on upon pick up they made me wait 30 min not making eye contact or checking availability until I was upset and ready to leave. It was overwhelming. Then I had to have my fiancé carry the dress out so it wouldn't drag. All in all, they don't care about their customers once they spent over $1500 in merchandise and I will not ... read more
Business response:
Hello Jessica, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
My daughter and I came to OKC specifically to shop at Serendipity for her prom dress. After leaving there in tears due to hateful salesgirls, we ended up finding the perfect dress in your store! We were immediately welcomed at the door, and Hunter was super sweet and helpful! Thank you for saving the day!
Business response:
Hi Sheryl, we are thrilled to hear how pleased you were with the service Hunter at our Oklahoma City store provided your daughter during her recent visit. Thank you so much for taking the time to share your memorable experience with us. Best wishes to you both. Jessica H.
Our stylist was not helpful at all. She wanted me to do all the work for her . When I ask her if she had other dresses that my daughter can try on similar to what she already trying on .... she look at me ... hmmm I don't think so! Really? So we left!
Business response:
Hello Michelle. We are so sorry to hear that you and your daughter did not receive top notch service on your recent visit. Our goal as a company to is to give every guest a great experience. We appreciate you taking the time to share your feedback. We will be sure to address this with our team to ensure this does not happen again. Thank you, Ellice J.
No customer service knowledge whatsoever from any of the ladies in that store.
Business response:
Hello Vic. Thank you for your feedback, we truly value our customers and we would like to first apologize for your negative experience with us. Here at David?s we pride ourselves on exceptional customer service to ensure every guest receives great service. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Steven E .) Thank you, Steven E
The alterations lady I worked with for my first fitting was very rude AND she charged me WRONG! My second fitting started out great! Jessica was fantastic, and she looked amazingly professional!! But as I proceeded to finish up my appointment, my mom and I over heard a lady taking VERY loud, stating " getting married is a mistake!! Don't do it, don't do it!!" It was the same women that charged me wrong the 1st fitting. Not trying to be high maintenance but this is place of joy and happiness and I left feeling very upset. My... read more
Business response:
Hello Megan, thank you for taking the time to share your experience with us. We are thrilled to hear how fantastic Jessica was during your second dress fitting. We however are disappointed that your initial fitting was less then favorable and we sincerely apologize for that. We never want to provide less then a professional, courteous, and accommodating experience every time you walk through our doors. We will use your important feedback to improve our service in the future. We appreciate you being a customer and thank ... read more
The staff here was so incredibly rude to my daughter. She walked in and some of the staff were sitting there. Not a single one asked her if they could help her. She purchased some bridesmaid shirts and AFTER she paid for them, the lady tells her they're not returnable. She'll be going to Wedding Inspirations for her dress where her patronage will be appreciated.
Business response:
Hello Laura, we cannot apologize enough for your daughters recent visit with our Asheville team. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyD. ) Thank you.
Davids only pays their employees $7.50/hr during 2 months training, not a living wage. SHAME. BOYCOTT until they go to $15. DB is 1.57B comp.on the backs of their employees. They have no respect for women
Business response:
Hello Karan, thank you for sharing your concerns. We will forward your feedback to our management team for review. If you need any additional assistance please contact us at dbcares@dbi.com (Attn Marquita) Best Wishes, Marquita D.
I would like to give this zero stars, but because of previous experiences that were good, I will very generously give it one. I have previously come to this location to buy two prom dresses, which were very expensive and my experience then was absolutely amazing. Fast forward to now, four years later where I made an appointment to be measured and fitted for a Vera Wang bridesmaid dress. I walk in and there are only two people at the registers and one stylist working. It took over 10 minutes of me standing there before I co... read more
Business response:
Hello Sandy. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (attn: Ross A) so we can set you up with a more personal appointment. Thank you, Ross A.
A woman dreams about how her wedding planning will go. Never in a million years does she think she'll encounter rude people who should be there to help in the process. Well that's exactly what we encounter almost every time we go to Davids Bridal! I give thanks and much appreciation to Amy as she is the ONLY employee that has treated my daughter like she really was there to help her and made her feel beautiful ( which she is, I might add). Every other sales person and person in the alteration dept. was beyond unfriendl... read more
Business response:
Hello Missi, we cannot apologize enough for the less than satisfactory experience that you and your daughter received during your visit to our Dayton location, with the exception of Amy. We will be sure to raise these concerns with our management team to ensure better customer service for the future. If you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Ciara D. ? (Insert City/Store Location)). Best, Christine G.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,597 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 9:00 a.m.