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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
When told by the store to go onto their website to favorite the dresses you want to try on so they are ready when you get to the store, you might do it. Well I did. The consultant had the sheet printed out of the dresses, but she told me the numbers and pictures dont match so it would take her a while to find the right dress. I told her it was fine we can try going by the little pictures. She left for 10 minutes to get a bra and slip. Then to go and get a dress. She brought my first dress and it was not any of the pictures b... read more
Business response:
Hello Emily, We are terribly sorry to fall short in providing you with a full five star experience. It would be an honor to have the chance to improve this special time in your life. We would love to contact you and personally welcome you back for a more rewarding experience with us. If you would like to provide us with your contact information, at dbcares@dbi.com (Attn: Ross A - Location/City), we would be pleased to ensure you receive exceptional service with our Taylor location. Warmest Regards, Jill K
They dont inforce rules for all peoplr. We had just bought a dress for my cousin. I walked to get a drink because we were already there for 2 hours and when i come back im not allowed in because of my drinks. Everybody had a drink near the dressing rooms but the lady at the front got an attitude with me about it. I told her that there were people back there with drinks already. Her response was that they must have put it in their purse walking in. Horrible taste in my mouth and will never buy my wedding dress from here!!!
Business response:
Hello Angela, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Business response:
Hello Gisselle, thank you for your rating. We are so sorry to see that we were not able to provide you with a 5 star experience. Please email us at DBCares@dbi.com (Attn.Steven) with more information on how we can better assist you. Thank you Steven E.
Out of the 2 Bay Area locations I shopped at this one was the least chaotic and organized. One thing I think could use improvement is letting the customer know when you are stepping away from the fitting room. I went with each of my bridesmaids to try on their dress and when they needed help putting on the dress or had questions our sales associate was nowhere to be found. I found myself having to walk around the store to try and find our sales associate for assistance. At one point our sales associate went to ring up custom... read more
I took my daughter here to get her Prom dress as she has 2 Proms a week apart coming. We were assigned Alena W. as our consultant. While she helped pull dresses when we first got there (ones my daughter picked ahead of time on the website), we didn't see her much after that. She had people in 3 other dressing rooms at the same time so every time I looked for her, she was with someone else. I helped my daughter in and out of the dresses myself and got her other sizes when needed. She showed up at one point with 2 more dresses... read more
Business response:
Hello Stacy. We apologize for the overabundance of guests on your visit. As we go into our busy season our stores can take on a bit of a party atmosphere. That being said, we are committed to giving quality service to all of our guests. Our team is working with the stores to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback as It allows us re-evaluate ... read more
Extremely poor customer service. 1) We had an appt and our sales rep seem to know nothing and kept disappearing. 2) We were suppose to have a discount applied to our dresses. They told us we could not use it and then a few weeks later allowed someone else in our part to use the discount. When we asked for the refund they said no. 3) The original color that was chosen for our dresses was discontinued and they never told us. Part of the Bridal Party had to return the dresses and get new ones. They are completely unprofe... read more
Business response:
Hello Jamie. We would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. We would love to reach out to you in regards to your visit. Please contact us at dbcares@dbi.com (attn:Ellice) with your contact information so that we can do so. Thank you, Ellice J.
My experience was phenomenal! Emily S. was the best ever! She is amazing at her job and I was so happy with her. She made this important day great. She was so happy to help accommodate my every request. I cannot say enough great things about her!!! I found my perfect dress thanks to her!!
Business response:
Hi Tonya, congratulations on finding the perfect dress for your big day, how exciting! We couldn't be happier to hear how Emily S. exceeded your expectations during your recent visit to our Johnson City store. Thank you so much for taking the time to share your exceptional memorable experience with us. Best wishes, Jessica H.
Absolutely awful!... we went in there for Bridesmaid dresses which we had an appt for and the place was complete chaos. The girls had to share one room and we had to share an attendant because Obviously they overbooked appts. Honeslty I could go on and on about my appt but let me tell you about my friends inquiry on a bridesmaid dress for another wedding that's in 2 weeks. She ordered it in August 2016... her dress was shipped to a Michigan store not once but twice!?!?!? And the store just had an "oh well mentality"... so th... read more
Business response:
Hello Angela, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Went prom dress shopping with my daughter, got there early to look around first. Line was out the door, 1 lady checking in and calling on appointments. Complete chaos, finally got in the store which was MORE chaos! They took her in for her appointment early, which was nice, but then her specialist disappeared with he paperwork!!! She couldn't do anything for 1/2 hour as walk ins kept butting in and no one would help her. Finally found the paperwork and sizing started .....she needs x size but then we will alter the neck, bus... read more
Business response:
Hello Antone, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,591 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 9:00 a.m.