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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Awful, awful, awful customer service. I will never recommend this store to anyone.
Business response:
Hello Rebecca, thank you for taking the time to provide us with your feedback. We apologize for the experience. If you would like to discuss this issue further please email our corporate address dbcares@dbi.com (Subject: Attn Ross A) Best wishes. Ross A
Had an appointment. Got almost no help or attention. Store too busy. Consultants helping multiple people at once. Very nice, trying hard but just not enough staff to give proper help. No suggestions after I got to the fitting room no additional options brought to me based on preferences. Disappointed.
Business response:
Hello Elizabeth. We would like to apologize on behalf of David?s Bridal for your recent experience in our store. As we are in our busier season, our stylist sometimes have to work with more than one party at a time. That being said, we always try to ensure that every guest still gets the attention and time that they deserve. We are sorry that on your visit we did not live up to that standard and will be sure to pass along your feedback so that our team can grow from it. Thank you, Ellice J.
Horrible!!!! The employees were rude. They were overbooked or understaffed or both. Im not sure... I will never purchase nor let anyone I know purchase from this place ever!
Business response:
Hello Caitlin, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Awful service. Not even sure that's what you call it. Confused why they make you make an appointment. Treated me as if I was more of a bother to then than a customer. Left before trying on one dress....that was the worst experience I ever had.
Business response:
Hello Carrie, thank you for taking the time to provide a review of your visit. We are very sorry you had this experience in store. We take these matters very seriously and will be forwarding your feedback to our management team for further action. If you would like to discuss this issue in greater detail please email us at dbcares@dbi.com (Subject: Attn Ross A). Ross A.
We arrived at David's Bridal with an appt for 6 pm. We stood in line for about 10 minutes, was finally helped, and as our consultant was called up, she said she was actually leaving and that she wasn't staying past 6. We waited for 20 more minutes with no help at all! I would NEVER go back and would never give my money to the shop. The dresses we saw while sorting through them for those 20 minutes were not worth the time in itself. Go to Classic Brides or Lilly Rose. The experience is amazing at both places.
Business response:
Hi Whitney, We are terribly sorry to fall short in providing you with a full five star experience. We would love to improve your special shopping experience with us. If you would like to email us with your contact information, at dbcares@dbi.com (Attn: Brittany D. - Location), we would be honored to ensure your future visit is more rewarding. Warmest Regards, Jill K.
David's Bridal, you lost a customer today. You treated me like a number and kept shuffling me in and out of dressing rooms because you were busy and wanted to get people in and out. I wouldve bought a $300 dress today, but when I asked a girl to help me zip it up, she was too busy and wouldn't help me. This isn't the first time you have done this and now I will not give you another dime. Thanks for treating your customers like garbage.
Business response:
Hello Karyn. First and foremost we would like to apologize on behalf of David's Bridal for the service that you received on your recent visit. Our top priority is to make every guest feel special and well taken care of. The service that you received does not reflect what we as a company stand for. We would love to have someone on our management team follow up with you on your experience. Please email us at dbcares@dbi.com (attn: Cierra) with your contact information so that we can do so. We hope that you will allow us anothe... read more
They messed up our order 3 times and ordered us a dress that does not come in the color the bride wants. Not only did they not refund us but we had to pick a whole new dress to get it on time. We have had nothing but hell from this place.
Business response:
Hello Meahgan. Thank you for your feedback, we truly value our customers and I would like to first apologize for your negative experience with us. Here at David?s we pride ourselves on exceptional customer service to ensure every guest receives great service. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jill K). Best wishes, Steven E
Business response:
Hello Tiffany, thank you for your rating. We are so sorry to see that we were not able to provide you with a 5 star experience. Please email us at DBCares@dbi.com (Attn.Marquita D) with more information on how we can better assist you. Thank you Steven E.
Chinese dresses, 1000% mark-up, and Friggin rude. For a first time visitor, you should not have judged me for wearing jeans, even though they cost the same as your Chinese dresses. Shame on you. Wal-Mart in disguise.
Business response:
Hello Tony. We would like to apologize for the bad experience that you had at our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,562 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.