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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
One of my worst retail experiences EVER! They overbooked. Consultant literally told me she was bringing me "the biggest dresses" she has. I'm a 12 to14. I'm sure I'm not one of biggest customers. She brought size 20 and up. Insulting! We had appointment but spent 2 1/2 hours finding our own dresses.
Business response:
Hello Amber, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Had my dress altered for $500. The lady doing it was complaining about how much tule my dress had and pretty much called me fat. Way to go Davids bridal
Business response:
Hello Taylor, we are very sorry to hear that you were disappointed with your experience. We understand alterations can be very expensive. If you have any questions about our inventory please email dbcare@dbi.com (Subject: Attn Ross A) Thank you. Ross A
We found the perfect dress for my daughter but her sister and friend are the ones who found dresses for her. We were given an apology at the beginning by the associate assigned to us that she would be helping another girl at the same time. This was unfair to both families. The major turnoff was when she informed us we were over our appointment time and she had another appointment and left and turned her attention to them. My daughter's, myself and a friend made a decision as to the dress and you can believe the associa... read more
Business response:
Hello Paula, we are very sorry to hear that your daughter's trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Brittiany D). Best wishes, Jessica H.
The environment was not welcoming or professional. I scheduled my appointment in advance and was very irritated that I had to wait behind another person who did not have an appointment. Also, the sales rep that helped me with my fitting was rude and unprofessional. I waited 30 mins to be measured after I tried on three dresses I did not ask for because they lacked sizes. The sales rep claimed she could not find a measuring tape.... so I had to suffer and wait. The hostess at the front desks welcoming customers was rude to he... read more
Business response:
Hello Shane, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Brittiany D). Best wishes, Jessica H.
I had an excellent experience when I visited the Fort Myers David's Bridal with my mother and 2 bridesmaids to find my dress. We had Michelle L. helping us and she was fantastic. She listened to everything I wanted and worked with me to find the perfect dress. She allowed us to look with her to ensure I found exactly what was perfect for me. I would recommend Michelle L. to all brides when they are looking for their dress. I visited the store 2 weeks later with my 5 bridesmaids to find their dress and it was a terrible expe... read more
Business response:
Hello Naomi, we are very sorry to hear that your trips to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Brittiany D). Best wishes, Jessica H.
Despite all the negative reviews on Facebook and google and word of mouth, my good friend decided to still give David's Bridal a shot at being where she purchased her bridal gown. Unfortunately the negative experience started before the appointment even began. The lady checking her in was extremely condescending when she discovered this was a vow renewal gown (being that they had eloped and never had a formal wedding, this was her chance to wear whatever she felt most beautiful in). Amanda, our consultant was bright and chee... read more
Business response:
Hello Amanda! Thank you for your feedback, we truly value our customers and I would like to first apologize for your negative experience with us. Here at David?s we pride ourselves on exceptional customer service to ensure every guest receives great service. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience or find a solution . If you are interested please contact us at dbcares@dbi.com (Subject Attn: April B) Thank you, Steven ... read more
Business response:
Hello Bonnie, We are so sorry that were not able to provide you with a full 5 star experience, and will be using your feedback to ensure we do not fall short of exceptional service in the future. If you may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
Worst customer service ever. We came in for my sister, the bride-to-be, to try on wedding dresses. First of all, they were late to our appointment. Then when the lady finally shows up, she automatically insults my sister's size (she is a small, petite girl) and stated that they probably don't have anything for her. And how do you expect to make sales like that?! She asks my sister what style she is looking for but instead of helping her find those styles, she's tells my sister to go pick out some dresses herself and she will... read more
Business response:
Hello Rachel, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our staff during your recent visit. We at David's Bridal are committed to providing our brides with exceptional customer service by providing a comfortable shopping experience as well as a variety of selections to fit every bride?s needs. We realize how important it is to be part of our bride?s journey and we take that very seriously. It is our mission to give our customers the ?once in a lifetime? experience tha... read more
Made an appointment and was early, front desk woman was very nice so was the alterations lady but my lady helping seem to have an issue with my size! Then she stopped helping me to do other things! My brother and I found another dress that I wanted to try on and waited for about 10mins for her to come back and help me, I was able to get a girl from another department to help, bless her heart she really trying and I sent kara helping another bride to be! The final insult was after I got the dress that my brother help pick o... read more
Business response:
Hello Desirae, we give our deepest apologies for the experience with us. We are very sorry to hear that you provided with this type of service. This is not the way we expect our consultants to treat our guests. We take these matters very seriously and we do not want this to affect such a special time. We will be sending this feedback to our store managers to ensure we work toward a solution. If you would like to discuss this issue further please email us at dbcares@dbi.com (Subject: Attn Ross A). Best wishes. Ross A.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,562 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.