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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Unable to find a dress elsewhere, I went to David's Bridal as a last resort. Before heading their way, my friend called to make sure we would be able to try on dresses. We were told we didn’t need an appointment, so we headed there immediately. As we walked into the store, we could see it was typical Saturday afternoon traffic. There was a short line of people to the front desk. Once we were greeted, I let the lady at the front know that I was looking for a ‘nontraditional’ wedding gown (essentially, a bridesmaid’s dress). S... read more
Business response:
Hello Hannah, thank you for taking the time to share your feedback. Shopping for a wedding gown is such a special moment and we’re disappointed that your visit fell short of your expectations.We at David's Bridal are committed to providing our customers with exceptional customer service. Please know that we will be sure to provide your concerns to our management team to ensure better service in the future. If there is anything further that we can assist you with please email us at DBCares@dbi.com. Thank you, BrittianyD.
They stylist assigned to help was nice but not very helpful. First I tell her I am not real sure what style I want but I did know I wanted to try some of the short dresses. She bring only one style out, no short dresses and they are the most expensive gown in the store. After we tell her we want to stay under a certain amount she just doesn't seem very interested in being present to help with the dresses. We had to ask her to show us some of the short dress and that was one of the styles I knew I wanted to try. I wouldn't re... read more
Business response:
Hi Laura, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We would love to have you back to show you a better experience. If you are interested, please email us at dbcares@dbi.com (attn. Steven E) Thank you , Steven E
The first time we went in, we went in for my bridesmaids dresses and Megan H was WONDERFUL. I made my appointment to find my wedding dress and I scheduled myself 2 hours (which they confirmed a few days before when they called me) with Megan H. When I got there Megan H was not available for my appointment anymore and it took them nearly 30 minutes passed my appointment time to even get me into a room and start trying on dresses. Then after only 30 minutes of trying on dresses we were rushed out because "I never scheduled a 2... read more
My stylist Morgan was more than wonderful! Words cannot describe how simply amazing she was in helping me find my dress! She was accommodating in my needs and didn't pressure me with sales talk. In the end, my family enjoyed the shopping experience and I'll have the day dress of my dreams!
Went to David's bridal for my daughter's wedding dress. On Friday they called to confirm that she had an appt from 11am-1pm. Once they got someone to help her, we didn't get into the fitting room until 11:29am. At 12:03 we still had not picked a dress- the hostess Darby said to another employee someone is going to have to check them out, I have another appointment . I immediately interrupted and said we haven't picked a dress. She started carrying the dresses back to the rack. I stopped her and told her we hadn't made a deci... read more
I went with my future daughter in law, her mother, and one of the bridesmaids. My daughter in law to be had an appointment, but we still had to wait a bit because they were very busy. We were told we could browse the dresses while waiting for her "stylist" if we'd like. The bride to be picked out three choices. Once the stylist came to assist she made no other suggestions. When I asked if she had any suggestions she asked if the bride to be was set on having only white. When told "yes" she just looked at me and offered no ot... read more
Business response:
Hello Tammy, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Terrible experience until the end when a good consultant finally stepped in...After two and a half hours of hell.
Business response:
Hello Sabrina, we are pleased to hear that Leeann was able to make you experience much better than how it started. We do apologize for the less than satisfactory customer service in the beginning of your visit. Thank you for sharing with us. If you would like to contact us at dbcares@dbi.com(Attn:April B) to ensure you have the best experience on your next visit feel free. Best Wishes, Steven E
We found our dress!! But I'm not 100% that I want to give my money to this store. With that being said, We didn't have a great experience. First, we arrived at 11:45 for a 12:00 appointment. They open at 12:00, so we waited outside while it was raining because they don't open the doors until 12:00. There are two set of doors that you walk through, I get that they are closed but common courtesy would be to let us wait behind the second set of doors instead of standing out in the rain. By the time they got us in and had us fil... read more
Business response:
Greetings, we sincerely apologize for the less than satisfactory experience that you received during your visit to our Torrance location. We have notified our facilities team to make sure that the store is cleaned. We have also contacted the store as we do not have a limit on the number of dresses our guests can try on during their visit and you should be receiving your full scheduled time. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention... read more
Business response:
Hello Breanne, We are terribly short for falling short in providing you with a full five star experience. We would love to assist you further and improve your most recent visit with us. If you would like to email us with additional information, at dbcares@dbi.com, (Please add - Attn: Jessica H) we would be more than happy. Best wishes, Jill K.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,597 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 9:00 a.m.