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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I pretty much found what I wanted on my own when I told the girl that helped me and I can't remember her name she just pointed in the direction for me to look didn't really help me find the color I needed. Had to get a customer to help me zip up.... I felt I was not considered as important as the bride's that were in there trying on dresses since I was just the mother of a bride. I will say the dress I got is beautiful and the price was right
Business response:
Hello Rhonette, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
They tell you pick out dresses, which I did, 32 of them. They had none at their location. They don't tell you which location might have them either. They will tell you that you can order it , yet it is non-refundable.
Business response:
Hi Tracy. We are so sorry to hear you were unable to find any dresses you had picked out in Brookfield. Our dresses are returnable, you can return a dress 14 days after you receive it! If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
they were extremely over booked and gave us no attention at all and we had an appointment the girls ended up leaving and will look elsewhere
Business response:
Hello Lily, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. David's Bridal strives to provide exceptional customer service to our customers and we can't apologize enough that you feel we fell short of that for you and your party. During our busy season and/or weekends our stylist can be scheduled to service one or more guests however we strive to provide each bride with the individualize attention that they each deserve. W... read more
I went to David's Bridal yesterday with my daughter Kayla. We had an appointment at 3:30 Sunday and were appointed a sales associate who took us back and seated our group. She took Kayla to look at dresses and Kayla advised her on what her budget was. She immediately came back to us with her clipboard and asked who was responsible for paying for the dress. I noticed up front that there was a payment plan and inquired about it so we can continue dress shopping. Once our associate found out what our budget amount was, her whol... read more
Business response:
Hello Chrissy, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We hope that you?ll take a moment to email us at DBCares@dbi.com ATTN: Jessica H. & the store location in the subject line with your daytime phone number so that we can learn more and see if there?s an opport... read more
WORST EVER!! Stay away from any Davids Bridals as they don't care at all about your special day!
Business response:
Hello Alyssa, thank you for sharing your review, we are so sorry that we could not provide you with a full 5 star experience. If you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Cierra S. ? City/Store Location). Thank you, Cierra S.
I was paired with Holly. She was rude from the start. She told me to look at dresses and pick the styles I like and she would pull them. I then turned around and she was gone. She came back about 5 mins later and asked me what I liked it shower her and she didn't even pull them I have the grab it myself and had it to her. I then proceeded to tell her that I want a dress with a lot of sparkle and that I wanted to try on a variety to see what style was best for my body type. It only took me trying on a few dresses to realize t... read more
Business response:
Hello Melissa, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience in store. This is not the type service we expect to provide. We would love to have you return for a better experience. If you are interested in returning please email our corporate address dbcares@dbi.com (Subject: Attn Ross A) Congratulations and best wishes. Ross A
they ignore you if you don't have an appointment. they tell you there's nothing in your size and are unwilling to help you find what you like if you are self serve. I understand it's self serve but you can still help my brothers fiancé decide what she likes and what size she wears. HORRIBLE CUSTOMER SERVICE.
Business response:
Hello Isabel, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
We were there on 2-12 looking for my daughter's bridal gown. 1st appointment anywhere in this process. Brought 7 people with us as we were all excited to start this search. Got many annoyed looks when they realized that we were all together. We understood when they told us that there would not be enough seating for all of us. No problems. Was disappointed to see no platform with mirrors for brides to see themselves in the dress. Ok, we took pictures so she could see. The girl that helped us was not happy at all. Very sour p... read more
Business response:
Hello Jenny, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
This would have been a five star rating had it not been for the cost of alterations. I bought a rather expensive dress & was sized according to their choice. The alterations for the said dress was approximately half the cost of the dress!!!! UNBELIEVABLE!!!! Ask price of alterations before purchasing from Davids Bridal in Gboro, & save yourself or have a back up alterations person. I am told that not all alterations cost are the same at all locations.
Business response:
Hello Kim, we are glad to hear that you had an overall great experience with us! We would like to apologize for any inconvenience however, our alterations policy is applied to all of our stores as alterations are a separate service and we do have to abide by our company policies. Please note that we will be bringing this to the attention of our management team so that they may re-evaluate the cost of alterations. If you would like to share more details with us, please send an e-mail to: dbcares@dbi.com (Subject: Attn: Britti... read more
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,485 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.