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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Customer service was very bad. For going the first time. Was very surprised.
Business response:
Antonia, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback in training to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ciara D City/Store Location). Best wishes. Ciara D.
I was in the alterations department today. Maria, as always, was such a peach!
Business response:
Hello Lisa, thank you for sharing your experience. Thank you for taking the time to compliment Jessica on the service she provided. We are thrilled that you enjoyed your time at David's Bridal! If you need assistance with anything in the future, please do not hesitate to contact us. Thank you, Cierra S.
Business response:
Hello Treva, we are so sorry that were not able to provide you with a full 5 star experience, and will be using your feedback to ensure we do not fall short of exceptional service in the future. If you may need any further assistance do not hesitate to reach out to us again. Thank you, Ciara D.
I am very disappointed with my experience so far. I had an appointment in december with my bridesmaids to find their dresses and decide on colors. Our stylist was assisting A bride with her dress and attempting to work with us at the same time which left us feeling neglected and looking all over the store for her when we had a question. When I asked when the dresses needed to be ordered our stylist told us 8 weeks before the wedding (so april) should be plenty of time. I called up there today (february) and asked some questi... read more
Business response:
Hello Julianne, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Brittiany D) Thank you.
Business response:
Hi Dawn, thank you so much for your star rating! We are thrilled to see that you had a great experience with us! If you need any assistance in the future or if you would like to tell us more, please send us an email to dbcares@dbi.com. Thank you, Christine G.
PLEASE do not buy a dress at this store. Our dresses got shipped, mine has a large tear, and after speaking to my taylor he informed my that my seam on the bottom is torn. It hasn't been out of the bag since I got it home. Bridesmaids dress had broken zipper, and hole in it. Came to the store to speak with the GM Linda, and basically was told they wouldn't do anything about it, much less offer a discount for sending me damaged dresses, especially after me spending $2k alone, not counting anyone else. I wish I had bought my d... read more
Business response:
Hello Angela, we cannot apologize enough for your recent experience with us. We at David's Bridal are committed to providing our customers with exceptional customer service and we are so sorry to hear that was not what you received during your visit. We would like to speak with you further so that we can better assist you. Please email us at DBCares@dbi.com (Attn:BrittianyD). Thank you.
The best service. They were friendly, eager to help. Being plus size, they never made me feel insecure. I would recommend this place for all your bridal needs!!!
Went in today to try and find the undergarments for my wedding dress. The woman I had told me that "my torso may be too large" in order to find anything that would fit correctly. She then brought me one that was obviously too small to try on and disappeared. Never felt more unwanted to be in a store than I did today. I will never be returning.
Business response:
Hello Whitney, We are terribly sorry to hear that your experience was less than all exceptions. We cannot even express in words to apologize for the unacceptable comments you encountered. It's a disappointment to hear that you were not provided with quality service d and would love the chance to assist you further in this special time. (dbcares@dbi.com Attn: Jill K.) Warmest Regards, Jill K.
This past weekend my sister, my mother, grandmother and I went to look for my sisters maid of honor dress. The place was an absolute zoo! I know it was Saturday afternoon, but the amount of people there was slightly ridiculous. Our consultant, Anastasia, always clearly brand new. Did not introduce herself to us and was very quiet and not very helpful to be honest. We had to go pull bridesmaids dresses for ourselves and could not find my sisters size in ANYTHING. She couldn't answer our questions and would disappear for 10-... read more
Business response:
Hello Cristen, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,448 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.