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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I'd give the place no stars if I could. Customer Service in the Lake Grove store was very unpleasant. They told me the Bridal gown side was off limits because I didn't have an appointment and the sign for clearance was very misleading. Management was not obliging and they were very rude.
Business response:
Hello Jenni, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN Cierra S in the subject line. I will be sure to share your experience wi... read more
It's a little bit of a chaotic mess in there on the weekends. But we found a dress at a good price so mission accomplished 💃🏻
Business response:
Hi Luznoelia, congratulations on finding the perfect dress, how exciting! We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
It was not a good experience at all very disappointed in the service. And they lady that help us was not helpful at all!will be calling the store on Monday!
Business response:
Hello Sherri, we are very sorry to hear that you were disappointed with your experience. However this does not excuse the type of service you received. We are extremely sorry you have had this experience with us. If you would like to provide more details of your experience or would like a return visit please contact us at dbcares@dbi.com (Subject Attn. Ross A) Thank you.
I originally gave this location a 1 star. However, after yesterday's experience, I have changed my mind. The woman we worked with to try on communion dresses was lovely. And when she noticed something missing from a dress, she went on the hunt and replaced it which I found to be the perfect touch to the dress. A much better experience this time around - I will likely be back whenever I have an excuse too!
Business response:
Krista, We would love to work with your further to improve your experience with our Cambridge store. We apologize to fall short in providing you with a full five star experience. (dbcares@dbi.com Attn: Jill K - Cambridge Store) Thank you, Jill K
The person that helped me names was Morgan I give her 5 stars! She was great helped me a lot and I had to bring my kids with me ( 1 & 2 years old) and they were cranky typical kids and Morgan was very understand of that. Now i had an appointment 6-730. As I tried on the dress I wanted to say yes to one more time to make sure I loved it it was 7:32 and I over heard them pull Morgan aside and say "she still hasn't picked a dress, you need to get her out of here ect." something along those lines just very rude! Now no one told ... read more
Business response:
Hello Savannah, thank you for sharing your experience. we would like to take this opportunity to apologize on behalf of David's Bridal for your recent visit. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. We will be sure to share your feedback with our team, thank you for sharing your experience your comments will surely help us grow more. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-ma... read more
First my sister had to share a consultant and it took forever. Then we were going to buy or bridesmaids dresses and they stopped taking layaway. It was ridiculous.
Business response:
Hi Chantel, we sincerely apologize that you and your sister's experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously however, your stylist should be assisting both parties as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. Please note that we only offer a layaway option ... read more
We had an appointment at 2 on Saturday. Our consultant worked with us and another group at the same time. We didn't get to start trying on dresses until 2:25. After we selected the dresses and get to the counter we were told they wouldn't be available in time for the brides wedding because they were custom made dresses. This kind of information is helpful to know during the selection process instead of when they are being paid for. Staff is spread too thin.
Business response:
Hello Melissa, we deeply apologize for this inconvenience. We understand your frustrations and will be sure to forward your concerns to our team to ensure better service in the future. If there is anything more than we can assist you with please let us know. Best, BrittianyD.
Bonnie, the woman who helped us , was great. Honestly if it weren't for her being so nice , I would have left. Way too crowed! We were in a corner room . Had to keep moving around to get out of the way of other people. One of the other consultants was so rude! She kept pushing by without saying excuse me, giving us dirty looks, I guess because we were in her way. I finally ended up yelling at her and telling her how rude she is. I was pissed. I won't be going back for my my Mother of the Bride dress or my youngest daugh... read more
Business response:
Hello Jeanine, I would like to take the time to apologize for your recent experience at our store. During our busy season our stores can have a party like atmosphere due to the high volume of customers that arrive. Even while busy we want to provided all of our guest with the ?once in a lifetime? experience that they deserve. We will be sure to share your experience with out team to help to make sure all of our guest have a great experience. We would like to thank you for taking the time to provid us with your feedback. Your... read more
My mom and I brought my aunt to pick out a dress for her to wear for my wedding and we would not recommend David's Bridal to anyone. My aunt is mentally handicap and she has been struggling with understanding that the wedding has not taken place yet. She has been upset and so worried that I got married without her being there. To help her understand we thought of the idea to bring her dress shopping so she could have something special to hold on to. My mom called and asked if we needed to make an appointment and she wa... read more
Business response:
Hello Rachel and Jennifer, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback in training to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn April B City/Store Location). Best wishes. April B.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,485 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.