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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
We had an appointment and then told us we had to use 1 changing room for all 7 of us 15 minutes into our appointment. Told the bride (previous to coming to the store) that we could use the military discount on all bridesmaid dresses since 2 of the bridesmaids had military ideas then upon checking out told us we couldn't do that. We had more than half of our group drive over 100 miles (one way) to come to this store and it was not worth it. I will not return. (Nor will the rest of our group I'm sure). On top of all of that th... read more
Business response:
Hello Brittany, On behalf of David's Bridal I would like to apologize for the inconvenience you experienced on your last visit. We value our customers and are committed to making every experience a positive one. We will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jessica H.). Best wishes, Cierra S.
We were buying 7 bridesmaids dress and it seemed as if because the bride had not bought her dress there, they definitely tried to rush us out of the store. The attendant literally said, "a party with an actual appointment is here, so I need these dressing rooms." We had an appointment... made zero sense. They also push a larger size and say "oh we can alter it for you if it's too big." Of course they want you to need alterations; they charge $100 flat rate just to start! With the possibility of more. It's just bad business t... read more
Business response:
Hi Blair, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Business response:
Hello Tanna, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
On 2/5/17 we had an appointment for 12:30 for the bridesmaids to try on dresses. Our consultant didn't come until it was nearly an hour after when it was suppose to start. She then told us that she had been looking for us for a long time when we had been standing at the front of the store the whole time. Next we went to the back and they told us we could only use four chairs and one dressing room... There were six bridesmaids, the bride and the two mothers. Our consultant was largely unavailable, only coming over to check on... read more
Business response:
Hello Cortny, thank you for providing feedback of your experience at our Novi location. We are so sorry you were disappointed in your experience and the service you received. We will be sure to use this feedback for coaching purposes to ensure we do better in the future. However, congratulations on finding your dress! Best wishes. Ross A.
Very small, over booked appointments for saturday. No where to sit so families could view their loved one trying on their dresses. however, our assistant was very nice.
Business response:
Hello Jenn, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
I hope I get my dress delivered to the right place with the right style size and color! Because everything else went wrong! Forgot our appointment, we were only initially given one dressing room for 7 people until the brides mother complained and we got a second one. And then forgot we came apparently because they emailed the bride asking why we'd missed our appointment. It was super silly.
Business response:
Hello Katie, We are so sorry for the confusion on our part. We are displeased to know you had to ask for additional assistance and we would love to improve your experience with us! Please let us know if you would like us to help you further regarding this matter. (dbcares@dbi.com Attn: Jill K) We would be honored to look up your styles for you. Thank you, Jill K.
Business response:
Hello Alex, We are so sorry to fall short in providing you with a full five star experience. It would be an honor to assist you further and improve your experience with our Scarborough location. (dbcares@dbi.com) Thank you, Jill K
Didn't have an appointment and said 1 hour wait - assisted in 15 minutes!
Business response:
Hello Peggy, we appreciate you sharing your feedback! We are so glad to hear that our team was able to accommodate you so quickly! Best wishes, Ellice J.
Had an appointment booked for Saturday they gave me 3 email reminders and 2 phone calls you would think after 5 reminders one of them would have been. To clarify what the appointment was for! It was mainly for me to find a wedding dress and one bridesmaid dress when. We arrived we only had an hour and they only had it down that it was for my bridesmaid. The staff had no personality and wasn't very helpful. We left and ended up at Bliss Bridal where I found my dress and had an amazing experience. Shame on you David's brida... read more
Business response:
Hi Corinna, We are so sorry for the experience you encountered with our Scarborough location. It's disappointing to hear that our team was unable to provide you with a full five star experience. Even though you already purchased your wedding gown, which is so exciting! We would be more than happy to assist you further. (dbcares@dbi.com Attn: Jill K) Best Wishes, Jill K
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,448 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.