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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hi IIeana, thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with (ATTN Marquita) Thank you Marquita D.
I am very disappointed, because I paid for a new wedding dress and I decided to wait for one because I had time according to the person who sold it to me, and when I put on the dress it I saw it in detail and I realized that it was dirty! They promised a new one and they gave me the maniqui dress, they did not give me the dress they promised me and the only reward was to give it a cleanup service, in case, do they deliver dirty dresses? Put a lot of attention when your are going to buy your dresses ladies! And specially with... read more
Business response:
Hello Monica, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services. We at David's Bridal are committed to providing our brides with exceptional customer service by providing quality gowns in pristine conditions and we can's apologize enough that we fell short of providing this for you. We realize how important it is to be part of our bride’s journey and we take that very seriously. I will be sure to share your experience with our management team so that we can impro... read more
What's the point of having an appointment for a dress fitting if 1 person has to do 2 people at once..yet you have TONS of people walking around who work there...and then the short lady wasn't even friendly..was told 1 thing on Sat when making the appt about availability of dresses and now it's something different...and just standing around waiting while shes helping someone else was not cool, especially if store closes n 1 hr...what if we wanted to try on 8 dresses..I understand my teen is the 1 wearing the dress but Im wri... read more
Business response:
Hello Fairie. I apologize for the overabundance of guests on your visit. As we go into our busy season our stores can take on a bit of a party atmosphere. That being said, we are committed to giving quality service to all of our guests. Our team is working with the stores to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback as It allows us re-evaluate ... read more
Walked in signed up and they pointed me in the direction of the dresses in was looking for. Helped me into a room and after many dresses I decided on the one unwanted only to find out the zipper broke. Alterations replaced it for free and said they would ship it to me as I don't come to anchorage often. All the sudden the dress is done and they want $15 to ship it... Never was it mentioned I have to pay shipping so you owbi have to find a way to anchorage to get my dress or pay an to much tonshipba small dress. Ggrrrr
Business response:
Hello Cassie, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. David's Bridal strives to provide exceptional customer service to our customers and we can't apologize enough that you feel we fell short of that. We sincerely apologize about the confusion with the shipping fee. We will forward your experience to our management team to improve our service in the future. If you are interested please contact us at dbcares@dbi.com ... read more
Terrible experience. I'm a soon to be bride and went into my dress appointment with some of my bridal party. As I was checking in I was told that I didn't have an appointment. I showed my appointment card and then the women who were checking me in got snippy and told me I didn't have an appointment for another 2 weeks. They then said I guess we can fit you in. I was rushed. The associate helping with with the dresses was very rude and kept disappearing, there was a dress i tried on the bridal party was all smiles saying it w... read more
Business response:
Hello Nereida, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services during your recent visit. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. We understand your frustrations, however we would love the chance to have you back for a better visit. Please email us at DBCares@dbi.com (Attn:BrittianyD) if you would like to schedule an appointment to return. Best, BrittianyD.
I couldn't find a wedding dress there at all. And Don who had a fantastic attitude when he helped my friend pick out her wedding dress just had major attitude with me because I didn't like any of the dresses and they had nothing close to my vision to even try on. Very very small selection. However, what really turned me away is that we decided to go back there for bridesmaid dresses. We had an appointment but our lady was way too busy to even help us. We had to run her down several times to just get all the girls sizes... read more
Business response:
Hello Brittany, We are so sorry for the experiences you encountered during your visits to our Evansville store. It's upsetting to hear that our team fell short in providing exceptional service we value. It would be our pleasure to help assist you further. (dbcares@dbi.com) Best Wishes, Jill K
My fiancée has had nothing but trouble with David's bridal in West Springfield. A word of advice to those who plan on going: save yourself the trouble and headache, and go ONLINE to purchase your dress. You will find better deals, and you will not have to deal with the workers at this institution. If you choose to purchase your dress from this location, do not be shocked to be dealt with in a very short, rude manner. And do not expect anything more than abysmal customer service. In short, save yourself time and troubl... read more
Business response:
Hello Kyle, We are terribly sorry for the service your fiance encountered with our West Springfield location. It's upsetting to hear that our team fell short during her visit. It is our mission to ensure all guests receive quality service, and would love to assist you both further. (dbcares@dbi.com) Best Wishes, Jill K
Went in on the weekend to find bridesmaids dresses (South Edmonton) and it was just awful in there. So many people, so loud, the change room area was so crowded and we all felt extremely uncomfortable. Only positive thing is that we ended up with beautiful dresses after being put under pressure and reminded that we are running out of time. It was almost like we were judged for trying on a few dresses to make sure we made the right decision. Also, I was trying to decide which purple I wanted and got send over to the colour pa... read more
Business response:
Hello Solli, We are so sorry to hear that your experience with our Edmonton store was less than special. It's upsetting to hear that your visit was stressful and you were unable to see additional colors in the styles. It would be an honor to help assist you further and answer any additional questions you may have. (dbcares@dbi.com Attn: Jill K - Edmonton) Warmest Regards, Jill K.
The staff was nice and the options there are great, but we had a bridal party of 5 of us and they didn't really help us at all and we even had an appointment with them.. they just showed us the dressing room and never saw them again unless we hunted them down.. it was very frustrating by luckily we found a dress on our own that may let them have our business.
Business response:
Hello Tabor, We are so sorry for the experience you encountered with our Terre Haute location. We regret to know our team feel short in providing you with exceptional service. It is our mission to assist all of our guests with quality service. We are happy to hear that you found your dresses, and would love to assist you further. (dbcares@dbi.com) Thank you, Jill K.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,448 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.