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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Our consultant told us to go shop around and then got mad when we picked out dresses! She scolded us and said oh those won't fit your going to have to go up at least 4 sizes..when the dresses we choose fit just fine. Also attempted to upset our bride and tell her that the bridesmaid dress she fell in love with was limited availability. When I placed a call to the company (Brianna on the phone was amazing)to check availability, I was reassured there were plenty of dresses. They were over all rude and disorganized. Makes the w... read more
Business response:
Hello Jamie. We would like to apologize for the less then professional service you received on your recent visit. Thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location). Best wishes. April B.
Business response:
Hello Lauren, Thank you for sharing your review. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience and let us know how we can better assist you. Thank you, BrittianyD.
Make sure you have an insane amount of time to wait for your dress.
Business response:
Hello Samantha, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (attn: April B) so we can set you up with a more personal appointment. Thank you, April B.
I had made an appointment roughly 3 weeks before my actual appointment to visit David's Bridal. I reserved online and stated that I would be shopping for 4 bridesmaids. The time slotted for my 4 bridesmaids was only an hour. Speeding up to the actually appointment, I arranged for a Saturday, because that's when all my bridesmaids could get together. We arrived to the place and it was packed. Packed to the point where you could barely turn around, let alone search for dresses. We were immediately assigned an associate, Cassa... read more
Business response:
Hello Amber. We are deeply saddened that your recent visit to our store did not meet your expectations. At David's Bridal, our goal is to provide every guest with exemplary service from start to finish. I apologize that we failed to do so for you and your group. We would love to have you back on a quieter day for a more personal experience. Thank you, Ellice J.
Business response:
Hi Ovester, thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with (ATTN April B) Thank you Marquita D.
Our experience picking out bridesmaid dresses was less than stellar. They seemed to be over booked, there was no room for the girls to twirl and get a feel for their dresses, and our attendant was happy to let us figure out things on our own. THEN it wasn't until AFTER everyone had picked our their dresses that the attendant lets the bride know that some of them didn't come in the color she picked. Of course by then we didn't have time to choose other dresses so my sweet daughter had to choose a different color scheme. I bou... read more
Business response:
Hello Amanda. We are so sorry to hear that your recent visit was not a pleasant one. We want every guest to feel special, informed, and well taken care of. It sounds like we did not provide that experience for you and we apologize for that. We here at David's Bridal strive for quality customer service and your feedback helps our team grow. Thank you,Ellice J.
Worst customer service ever. Also whenever I told my consultant that I didn't like a dress she would just disappear and I would be stuck is a big wedding gown for 10 minutes just standing there..
Business response:
Hello Candi, Thank you for sharing your review. Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience or let us know how we can better assist you. Thank you, BrittianyD.
Business response:
Hi Lore, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice). Thank you, Ellice J.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,448 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 7:30 p.m.