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DeSitter Flooring
- Home Services
- La Grange, IL
About this business
DeSitter's success could be measured by the impressive number of customers and communities we serve, or by the more than 150 million square feet of floorcovering we've installed for both residential and commercial customers; but the greatest measure of our success is the number of years our customers have been turning – and returning – to us to fulfill all their floorcovering needs.
Location details
1 N Kensington Ave, La Grange, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Karen was very helpful helping us find what we needed for our bedroom. Quick response, even came out to double check the seams before ordering. The installers were neat, putting down runners on the floor and did a great job.
Business response:
Daniel - First, thank you for the opportunity to service your flooring needs! Karen and our other sales associates are very detail-oriented and in tune with our customer's needs because we want to ensure our customers get exactly what they are looking for. Katie B. - Client Services
I had not bought a new rug for ages, but found myself needing a new area rug and needing it pretty fast. I went to 12 different stores and just couldn’t find a rug I thought would work in my room. I went to DeSitters and Paul Massey helped me find a few rugs that I thought might work. He was patient, knowledgeable and he let me take samples home without a charge. I finally decided on a rug, but I could only buy it if it could be delivered before my two upcoming dinner parties. Paul got on the phone and talked to several peop... read more
Business response:
Janeen - When you haven't purchased flooring in quite a while, the whole process can be a bit overwhelming. It's our job to make it easier on each of our customers and we are thrilled to hear that we were able to do just that for you. We thank you for choosing DeSitter and hope to work with you again in the future! Katie B. - Client Services
We are happy with DeSitters all around. Tricia helped me pick out a carpet we are happy with. The installers did a great job and were pleasant to work with.
Business response:
Debbie & Mike - DeSitter is comprised of some of the very best sales associates and installation teams around. They are all very hard working and dedicated to providing the best service to each of our customers. Thank you for working with us! Katie B. - Client Services
Tim in Sales was great to work with - made us feel welcomed in the store, gave us some quick options and then didn't rush us into a decision. 18 months later when we finally made a decision and wanted it now, we had carpet installed two days later. Our three installers were professional with their customer and did an excellent job. Thanks!
Business response:
Daniel & Audrey - We are happy to hear that you decided to revisit DeSitter and that we were able to provide to you our 5 star customer experience. It is important to us that not only do we find the right products for our customers but that they are happy with all aspects of the DeSitter experience. Katie B. - Client Services
Working with DeSitter was great! I needed to get some carpet installed in my parents basement. Karen was very helpful with picking out something that was in my price range and could be installed quickly. She loaned me some samples over a weekend and when I called with my choice she had all the paperwork ready when I got to the store. The ONLY reason I gave 4 instead of 5 stars was the installers broke a ceiling light fixture while moving a mattress. Everything else, including the installation, was perfect.
Business response:
Sandy - We are thrilled to hear that you enjoyed your experience with Karen and the overall process from start to finish! We try to make the process as seamless as possible and are happy that we did just that. I am sorry to hear about the light fixture and will be reaching out to you to discuss. Thank you! Katie B. - Client Services
We've used them before and we'd use them again. Good selection, good service, price, and installation. Nice new store. I don't know if it's ethical to reward your customers for a review, but I took the bait because I'm actually pleased. It still smells funny.
Business response:
David - We are very pleased to hear that you were once again completely satisfied with all the aspects of your experience with us. DeSitter's reward system is very simple. We ask our customers to leave us a review with HONEST feedback and as a thank you for doing so, we provide a gift card. We never suggest, imply or ask that a customer ever say anything other than their honest opinion. We offer the same gift card for both positive and negative reviews. At DeSitter, we feel it is very important to request and receive honest ... read more
As always, great experience!
Business response:
Roy - Thank you for choosing DeSitter Flooring once again for your flooring project, we love to hear when our customers return for other needs! Katie B. - Client Services
Great in house service pre-order. 3 men arrived on time to install and the job was done quickly and spotlessly! They even helped fix a patch in our closet that wasn't part of the job. thank you!
Business response:
Lori - So happy to hear! DeSitter handles a variety of different types of jobs, different sized jobs are always willing to do what we can when we can help! Katie B. - Client Services
We are pleased from start to finish. Everyone we spoke with were professional and competent from the sales people to Todd and his crew who installed the job of a hardwood floor in our living room. They cleaned up their work areas every day and showed up promptly at the times they said each day. Their craftsmanship is outstanding. Also, we thought their pricing was very competitive. We recommend them highly!
Business response:
Sandy & Dan - We are very happy to hear that you had such a great experience with Todd and his crew! Our installation teams know how important it is to treat our customer's and their homes with respect and work hard to leave you with a great installation. Katie B. - Client Services
Frequently asked questions about DeSitter Flooring
How is DeSitter Flooring rated?
DeSitter Flooring has a 4.9 star rating with 1,329 reviews.
When is DeSitter Flooring open?
DeSitter Flooring is closed now. It will open on Monday at 9:30 a.m.