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DeSitter Flooring
- Home Services
- La Grange, IL
About this business
DeSitter's success could be measured by the impressive number of customers and communities we serve, or by the more than 150 million square feet of floorcovering we've installed for both residential and commercial customers; but the greatest measure of our success is the number of years our customers have been turning – and returning – to us to fulfill all their floorcovering needs.
Location details
1 N Kensington Ave, La Grange, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I experience with DeSitter has always been top-notch from the sales staff to the installers. Our salesmen spent a very long time with us on at least two occasions helping us decide what would be the best flooring option for our living-room dining room. He worked with us several years ago and was able to help us find remnants for our family room and bedroom. Friendly, knowledge service with a wide-selection of products.
Business response:
Joyce - Thank you for allowing us to be your choice for your flooring projects, we enjoy working with you! Stepping in to a full service flooring showroom can be overwhelming with all of the products and services available but DeSitter's sales staff is very knowledgeable and experts in this industry so they try to make it as simple for our customers as possible! Katie B. - Client Services
Desitter is very service oriented and made my carpet buying experience relatively easy. They were professional and courteous throughout the process and there were no surprises even six months after quoting when I finally installed. I would probably go back for additional purchases just because I appreciate service and reliability.
Business response:
Erika - This is exactly why the DeSitter staff members work as hard as they do; they want to be sure that our customers are not only fully satisfied, but that they are confident their choice to use DeSitter was the best one! Katie B. - Client Services
The installer did a terrific job! I am very pleased with the result.
Business response:
Patricia - Great to hear! Our installers work hard to leave our customers with a finished result that they will love! Katie B. - Client Services
I found my experience with your company quite pleasant . I have used before for large areas . This was a sunporch your installers were very nice and did a nice job I would not hesitate you again do quality work.
Business response:
Sandra - Thank you for returning for your newest project! DeSitter handles all different size jobs and will always treat each one equally as important! Katie B. - Client Services
Paul Massey was extremely helpful and patient. The baseboard trim carpenters and the carpet installers were courteous and professional. The scheduler was accommodating and the job was completed ahead of schedule to perfection.
Business response:
Paul - Thank you for the great report card on all those involved with your experience, we couldn't be happier! While we have great confidence in how our staff members perform, it's always great to hear when our customers say they've done a job well done! Katie B. - Client Services
The design rep was very helpful in resolving a problem we had with our initial flooring shipment. Also ,she was very helpful in presenting us with flooring options and design advice.
Business response:
Juanita - Unfortunately there are times where mistakes happen that our beyond our control but the DeSitter staff will always work hard to ensure they are handled and resolved appropriately. We are happy to hear that our sales rep did just that! Katie B. - Client Services
From walking into DeSitter, to walking on our new carpet the service was top notch!
Business response:
Jenny - Awesome to hear! It is such a nice thing to hear when our customers are fully satisfied and are truly enjoying their new purchase! Katie B. - Client Services
They had a great selection and were prompt with installation. Only problem was they confused the installation day, which was annoying, but they did a good job.
Business response:
Anne - I am sorry to hear about the confusion regarding your installation but am glad that all turned out well in the end! I'll be sure to mention this to our scheduling department so that we can make sure we do not let this happen again. Katie B. - Client Services
Tim Kelliher was our salesperson. We explained what we needed and he showed us several carpet samples that would be an appropriate choice. He did not try to over sell us and was extremely professional. The installation crew worked diligently to remove the old carpet and install the new one in a minimum of time. If the need arises again, I will be sure to contact your company first for our carpet/flooring needs.
Business response:
Jay - The sales staff at DeSitter care about our customers and make sure they show them the best options for their home while making sure never to come off as pushy or rude. We do not try to simply sell you something just to get your business, we genuinely want to help and work on providing what is best for you and your family. Thank you for allowing us the opportunity! Katie B. - Client Services
Frequently asked questions about DeSitter Flooring
How is DeSitter Flooring rated?
DeSitter Flooring has a 4.9 star rating with 1,329 reviews.
When is DeSitter Flooring open?
DeSitter Flooring is closed now. It will open tomorrow at 9:30 a.m.