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DeSitter Flooring
- Home Services
- La Grange, IL
About this business
DeSitter's success could be measured by the impressive number of customers and communities we serve, or by the more than 150 million square feet of floorcovering we've installed for both residential and commercial customers; but the greatest measure of our success is the number of years our customers have been turning – and returning – to us to fulfill all their floorcovering needs.
Location details
1 N Kensington Ave, La Grange, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We walked into your showroom on Roosevelt Rd with a carpet project that we needed done quickly. We found excellent help, an excellent product and excellent installation! All on time!!
Business response:
Leona - We are glad you chose to stop in! We always have expert staff members ready to help each and every customer and try our best to meet all of your needs! Katie B. - Client Services
We enjoyed working with Joanne Voll. She helped us select the materials. The installers were very professional. We love the new look!
Business response:
Emily - New flooring can have such a big impact on how you feel towards your home! We're happy that Joanne provided wonderful service and the installers helped you love your new look! Katie B. - Client Services
Very good. There were problems but they were handled well
Business response:
Michael - While I am sorry to hear that some issues arose with your situation, I am happy to know we stood by our services and handled them appropriately. Katie B. - Client Services
The installation team was great and professional.
Business response:
David - This is exactly what we want to hear about each of our installation teams! Thank you for allowing us to service your home. Katie B. - Client Services
Timely and friendly installers made the job seem easy today.. Love the carpet.
Business response:
Nancy - Awesome to hear! Our installation crews are very talented teams that will complete an installation and have it look amazing. They are hardworking, professional and truly experts in their field. Katie B. - Client Services
Good overall experience. Joann, our salesperson, was knowledgeable and very pleasant. The new carpet looks great and I love it. The installers were courteous, but a few things did occur during the installation process that bother me. First the installers tried to lay the new carpet out on my dirty garage floor to cut it. If that's standard procedure then they need to either bring it cut or lay the carpet on a tarp and then cut it. Second the installers recommended a seam change. Joann responded quickly to my call to straight... read more
Business response:
Diane - I am very happy to hear that all turned out well and that you are satisfied! When I spoke with you last week about the seam situation, I was confident that Joanne would be able to handle and take care of it for you. I will be sure to bring your concerns regarding the cutting of the carpet, in addition to the seam issue, to our warehouse manager to be sure he discusses with the installation teams what is best. Thank you! Katie B. - Client Services
Tim was so helpful in explaining the newer options in carpeting. Very informative and patient service was provided to me as a customer who last bought carpet from you about 16 years ago.
Business response:
Tami - Thank you for returning to DeSitter for your carpeting needs! There are so many options available today that often has our customers unsure of how to select their choice; this is why our sales associates, such as Tim, have such extensive knowledge of the products we sell. Katie B. - Client Services
Paul, the salesperson, is terrific. Installers were on time and did a great job. Only issue was that their truck left an oil spot on the driveway
Business response:
Richard - We are lucky to have such great sales associates, such as Paul. Our installation crews are very talented at what they do. I am sorry to hear about the oil spot, I can assure you it was an accident. We are happy to hear about your installation and that you are satisfied with your experience.
We worked with Allan on a very short timeframe and from a distance to get carpet installed in our new home before we moved in. He did a great job of expediting the selection process and getting everything from order to install completed seamlessly. The communication was great through the entire process and we are very happy with the final product! Thanks so much! Will call again for our next flooring needs. Shop local!
Business response:
Martha - Thank you very much for choosing DeSitter! Although we are not surprised to hear of the great service provided to you by Allan, we are always happy to be reminded of what a wonderful job he does! DeSitter is a family owned business that has been around since 1920 and it's because of customers like yourself that allow us to continue to compete in this industry. Thank you! Katie B. - Client Services
Frequently asked questions about DeSitter Flooring
How is DeSitter Flooring rated?
DeSitter Flooring has a 4.9 star rating with 1,329 reviews.
When is DeSitter Flooring open?
DeSitter Flooring is closed now. It will open tomorrow at 9:30 a.m.