Detroit Axle

Jim F. 

on Birdeye

a year ago

After buying slotted/drilled rotors and brake pads for two of my cars, one started grabbing and squeeling. I spoke to an agent. She could barely understand me and was very unprofessional in her help. Finally after she disconcontected the call, I called back she offered to do the warranty for 71$ shipping cost. The website says 10 year warranty. Companys don't charge to apply warranty. She assured me this was only for shipping, I tried to tell her warranties are not paid they are a way to correct a problem. When the associate... read more

Devin (. 

on Birdeye

a year ago

I ordered replacement brakes for my van on the 15th it's now the 3rd of the next month. They are playing games and won't ship my products they keep making excuses. They caused me to muss taking my daughter to her first day of school I highly recommend searching somewhere else for your parts. I've been asking for a refund and they won't even do that scammers from another country buy from USA company's and support our country so sick of the scammers  

Vicki C. 

on Birdeye

a year ago

Deceptive advertising for a steering rack. Given the price was nearly three times as much as rebuilt racks on other sites, I expected a new rack. The description did not say anything about it being rebuilt. When it arrived it was obvious that it was rebuilt and it was damaged to boot.  The wiring harness was split and the fluid hard line was bent at the fitting and where it goes into the rack. Then the company balked at giving a refund because the ad did not say it was new. When they were finally convinced to give a refund i... read more

Cesar P. 

on Birdeye

a year ago

I purchased a Rack and Pinon set in Nov. I have installed it on my vehicle and haven't driven the car much and it has started to fail so I called in to support indicating the issues and they will not replace it since I did not return the core. There is no indication of these details on the current order page I was told I had to click on Specifications to get this information also I would have to call back in to get a shipping label and I had to cover the cost of the return for them to issue the warranty. Why are you not addi... read more

Chantelle F. 

on Birdeye

a year ago

I regret ever ordering from them! Ordered a power steering rack and pinion over 4 months ago the one I received the deal was broken. They send me a new one and wrong part happened three times. Going on over 5 months still no correct part they just want more money but they can’t even send me the correct part I paid for! Very disappointed  

steven L. 

on Birdeye

a year ago

I ordered hubs for my 2006 Ford F250 pickup truck April 2023. I purchased the hubs online and were delivered within 2 to 3 days. The parts installed easy with no problems. August 2024 one of the hubs started grinding when I turned sharp. So, I call up Detroit Axle to make a warranty claim. They stated ok but will need to pay the shipping cost. The shipping cost was $110.00. Now if I buy a new hub it would cost $135.00 with free shipping. Not a very good warranty.  

S W. 

on Birdeye

a year ago

This company has THE most godawful customer service. Will play games, lie, cheat, steal, or whatever they have to do to make an extra buck. You don't matter to them, their word means nothing, they will do you wrong and make you insane as you try to recoup your losses. Just pay a few extra bucks and work with professional companies and sellers. Messing with Detroit Axle is like playing russian roulette with your transportation and finances. You might be fine and you might not. Either way these lying thieves don't care.  

michael j. 

on Birdeye

a year ago

worse company I 've had the privilege of dealing with! This company engages in fraudulent business practices> i orderd online at Detroit Axle and recieved my rotors. When i contacted them regarding an incorrect part they told me I purchase them thru a fraudulent employee acct. They refused to exchange them. BBB of Michigan has them rated as a 1 on a scale of 5 I filed a formal complaint with the Michigan State Attorneys Office Save your self the aggrivation 

jesse j. 

on Birdeye

a year ago

I have ordered parts from here before and this time the incorrect part was purchased and when i noticed it immediately after ordering i tried to contact was told to call back two hours later and i spoke with a Rep who said the issue would be resolve. The incorrect part was still shipped. Now i have a part i cannot use no one has still contacted me about returning the product. It's just a hassle will try to sell it on ebay. great parts horrible customer service.