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Detroit Axle
- Automotive
- Ferndale, MI
About this business
Detroit Axle is a leading global retailer and distributor of OE re-manufactured and new aftermarket auto parts. We are committed to providing first-class products and outstanding customer service at an incredible value. Our rapidly-expanding product line includes CV Axles, Wheel Hub & Bearings, Suspension & Chassis parts, Complete Strut Assemblies, Shock Absorbers, Drilled & Slotted Brake Rotors, Conventional Brake Rotors, Ceramic Brake Pads, Rack & Pinion Assemblies, Gearboxes, Drive Shafts, and more.
Location details
2000 Eight Mile Rd, Ferndale, MI, 48220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
i don't know why they put 2 days shipping it took 4 days and they don't even answer the messages plus the material is kinda bad.. too bad that all ready pay to install the parts to return them
Ordered item on Friday before 2pm EST. Website says all orders submitted prior to 2pm ship same day. Website said delivery for Sunday. Here we are on the following Tuesday. Fedex did not even receive the package until today which will now not arrive until Thursday. So much for that free 2 day shipping. Customer service says "Oh well that's because it was ordered on Friday" "we can offer you 10% off your next order" Not going to happen. Will not be a next order. Horrible experience, still have no parts, so much for sup... read more
I order an 12 piece front end rebuild kit and it was missing two inner tie rod ends I already wait 5 days for kit now when I call the company to asked about them I get told that I gotta wait til Monday or Tuesday for the parts this is not fair to me I gotta go over an week with out my vehicle caused of this situation I think the company should have over night the parts to me. Being it was there messed up not mine . What does everyone else think ? I can lose my job over this. Wouldn't the right thing to be done is by ether ... read more
They sent wrong part and since I went just a few days beyond thirty days they would not let me return them or exchange for correct part. The customer service is terrible. If you like throwing your money away purchase from them, if you value your money shop somewhere else.
Reading these scary reviews just saved me a couple of hundreds of dollars. I will be buying elsewhere!
PLACED ORDER ON 2ND ITS NOW 9TH STILL HASENT SHIPPED ... PAYING $100 DOLLARS A DAY MY CAR SITS IN SHOP WAITING ON PART . IM AT $700 DOLLARS AND DETROIT AXEL SAYS 48 HRS BEFORE IT WILL SHIP THEY ARE WAITING ON A LABEL SO TAKING IT COMES IN 4 DAYS I WILL HAVE SPENT $1100 FOR CAR SITING IN SHOP AT $100 A DAY . COULD OF BOUGHT OEM AT THIAS POINT .
Do not buy from them . You return a product unopen along with an RMA number on Sep 19, 2024 at 1330 it received. As of today, October 8, 2024 still do not have your money back.
Ordered from Detroit Axle for the first time and after 10 days I haved request a refund. The shipping lable was printed and that was it. Had to call 3 times and was not impressed with the customer service. The woman on the 3rd call didnt try to keep my buisness when I requested a refund. She had a extremely nonchalant attitude and seemed she couldnt care less. Buyers beware!
After installation and test drive extreme a loud friction squealing sound immediately from both axles. Contacted Detroit Axle again and explained the issue. I was instructed to ship back the axle(s) (at my expense) and after inspection a determination would be made to resolve the issue. The offer to refund $345.93 and me the customer to incur the cost of returning defective items, sent at no fault to me, at the cost if $201.70 is unacceptable. This will only provide a net refund of $144.23 for these defective items. Simple ... read more
Frequently asked questions about Detroit Axle
How is Detroit Axle rated?
Detroit Axle has a 3.5 star rating with 11,146 reviews.
When is Detroit Axle open?
Detroit Axle is closed now. It will open tomorrow at 8:00 a.m.