Detroit Axle

James E. 

on Birdeye

10 months ago

part are great but customer assistance sucks i set up a account with them got a quote caller back a couple days later after i sold the job to the customer and qoute price changed and they wouldnt honor the original qoute and then they didnt have my infomation stored with my address in the system  

Steven H. 

on Birdeye

10 months ago

The absolute worst customer service I've ever experienced. Was sent the wrong parts and apparently this company doesn't even sell the correct parts for my 98 K2500. For some damn reason they show 2 different 15 PC control arm kits. You can see clearly in the pictures the the cheaper one has smaller control arms and the 181.00 has the larger for what looks to be for the 8600 GVW trucks. Nope it's the exact same as the cheaper one. Go figure.. now I'm being told that I might not beabke to get my money back. I have a picture of... read more

Frank B. 

on Birdeye

11 months ago

I accidently ordered 2 sets of front brakes and rotors when I only needed one--called Detroit Axle immediately and they could not do anything because they said it wasn't in the system yet. I get an email 2 hours later saying the order was shipped. No where on their site could I cancel one of the orders. Not happy with them right now. I will call tomorrow and hopefully they can cancel one of the orders. I will see how they take care of business. 

Justin G. 

on Birdeye

11 months ago

I've been dealing with them for 2 weeks ordered a driver side control arm they sent me the passenger side they made me take pictures and send proof after all that they sent me the driver side but missing the small bag of parts that are included now they are requiring proof for that why would I lie about that I need the parts not to have to jump through hoops to get the product that I paid for this has put me way behind schedule definitely wouldn't recommend 

Lee D. 

on Birdeye

11 months ago

I recently purchased a complete set of frount struts for my Cadillac Escalade from this company and had an extremely negative experience. The struts were defective upon arrival, and the customer service I encountered was appalling. The representatives were difficult to understand due to their thick accents, and when I requested to speak with someone else, I was informed that no other representatives were available. The company demanded a report from an ASE-certified mechanic to confirm that the struts were indeed defective,... read more

Dan E. 

on Birdeye

11 months ago

The reason for such a low rating was because I'm very disappointed in the open box package of Rear Brake Disc Rotors I recently purchased and received for my 2021 Nissan Rogue SV AWD with electric rear parking brakes. Looked like someone tore open inside the clear plastic protective covering and left their filthy rusted finger prints all over the rotors. It seems that these were returned back to Detroit Axle for whatever reason and reissued to me open box and all. And for what I paid for them in anticipation of waiting to in... read more

Adrian S. 

on Birdeye

11 months ago

Ordered a part and expecting the normal 2 day shipping. Received an email that the part has shipped but no tracking number. I kept calling cust service who eventually told me the part needed to be shipped from their TX warehouse. They said they would expedite the order and I should look out for a tracking number. Two days later they still couldn't provide me with a tracking number or delivery date except the part could arrive possibly the following week wed or thurs. I ended up cancelling the order. No a pleasant experience ... read more

Joey G. 

on Birdeye

11 months ago

AWFUL EXPERIENCE, TERRIBLE CUSTOMER SERVICE, AND A HUGE WASTE OF TIME AND MONEY! I strongly advise against doing business with this company. They sent me two incorrect steering racks for my vehicle, both of which looked similar but were for completely different years. Not only did I lose time and money having these parts installed, but the mistakes have left my car sitting at the shop for months. Here’s how this went down: I ordered the first steering rack 3 months ago. It was wrong, so they made me pay an additional depos... read more

S c. 

on Birdeye

11 months ago

Repeat DO NOT BUY FROM THEM. I BEEN WORKING ON CARS FOR 45 YEARS NOT ONCE BEEN ASK WHAT MONTH A CAR BUILT TO TELL ME BREAK SHOES DON'T FIT. I OWN 3 SAME YEAR MAKE MODEL STAY AWAY