Detroit Axle

Jennifer B. 

on Birdeye

a year ago

If I could give a half star I would. I ordered a brake kit for my vehicle and the package was opened the front rotors were clearly damaged/used. I called right away and they said they had to make a claim with Fed Ex because they must have switched out the new with used ones. I talked to 3 different CS agents and not one would issue a return. So over $400 wasted and they will not do a return for me. I do not recommend this company to anyone they are shady and dishonest. I am still waiting for a call back from Justin in CS. I ... read more

joseph p. 

on Birdeye

a year ago

ordered the detroit axel struts for my denali ultimate pickup - after my oem ones started to leak.. installation went about as typical - no surprises.. connect the battery back up - and off you go.. it's been about a week since installation - my opinion - for a street truck all decked out rolling on the same tires - 6 months ago - drove unbelievable.. after minor leaking struts - drove hard.. with these new replacement struts and coils - NOT SO MUCH BETTER.. softer - yes.. like it was 6 months earlier - not even close.. eit... read more

J C. 

on Birdeye

a year ago

DO NOT TRUST DETROIT AXLE~!! RE: Order No: #984015 The rack I purchased failed IMMEDIATLY after install. Normally if I had installed this and it failed after some time, I could totally understand and appreciate that I would be responsible for rack install labor charges. However, the "exogen circumstance" that this unit FAILED and started LEAKING 24 hours after install by a CERTIFIED MECHANIC, in fact, the SHOP OWNER himself means one of several things: Testing was either not completed on the “Reconditioned" rack, or the seal... read more

Deven l. 

on Birdeye

a year ago

Will not be ordering from here again, a return policy is a terrible idea 30 days to return a part for a credit or refund is terrible design. Should be able to return as long as the part is not used, and also if anything charge a restocking fee. I ordered these parts on may 9 and did not receive until may 24, communication sucks here kept saying my part was in transit for a week and no eta and had to call the place to figure out whats going on, told me there was an issue with shipping and inventory so they had to send one fro... read more

Rodney P. 

on Birdeye

a year ago

Crooks, I will NEVER purchase from them again. Buyer BEWARE, they will send you the WRONG parts, you will return said wrong parts and they will not fully refund you. 

Rodney P. 

on Birdeye

a year ago

If I could leave a NO star review I would have. I will NEVER purchase another product from this company ever again. Buyer BEWARE, I purchased multiple items including rear brake rotors, Detroit Axle sent me the WRONG rotors, I returned them and only received 50% of my refund. I will pay extra next time from a legit business. 

Eric H. 

on Birdeye

a year ago

I will never,EVER, order anything from them. They sent me the wrong parts and 2 months later I'm still trying to get a refund. I didn't order the wrong parts, they sent the wrong parts. Customer service is little more than useless. I'd fly to China and buy the cheapest most poorly made part before I order another part from Detroit Axle  

Dean 

on Birdeye

a year ago

I ordered parts for a 2004 Suburu Detroit Axle sent me parts for a Chevy of some sort. Oviously did not fit. They told me they would send a shipping label to me. They never did, now after many phone calls and excuses they say it is past 30 days so no refund at all! Sounds like the attorney Genenal is getting a call and then legal representation. they put me off until after 30 days to use this excuse, common thieves at this point. 

Victor S. 

on Birdeye

a year ago

I purchased a rack and pinion and I was told I would get it in 3 days and it took almost 2 weeks to get it , it looks like it was sent through the Pony Express, I had a vacation scheduled and I had to cancel. NEVER AGAIN