Detroit Axle

Deven l. 

on Birdeye

a year ago

Will not be ordering from here again, a return policy is a terrible idea 30 days to return a part for a credit or refund is terrible design. Should be able to return as long as the part is not used, and also if anything charge a restocking fee. I ordered these parts on may 9 and did not receive until may 24, communication sucks here kept saying my part was in transit for a week and no eta and had to call the place to figure out whats going on, told me there was an issue with shipping and inventory so they had to send one fro... read more

Rodney P. 

on Birdeye

a year ago

Crooks, I will NEVER purchase from them again. Buyer BEWARE, they will send you the WRONG parts, you will return said wrong parts and they will not fully refund you. 

Rodney P. 

on Birdeye

a year ago

If I could leave a NO star review I would have. I will NEVER purchase another product from this company ever again. Buyer BEWARE, I purchased multiple items including rear brake rotors, Detroit Axle sent me the WRONG rotors, I returned them and only received 50% of my refund. I will pay extra next time from a legit business. 

Eric H. 

on Birdeye

a year ago

I will never,EVER, order anything from them. They sent me the wrong parts and 2 months later I'm still trying to get a refund. I didn't order the wrong parts, they sent the wrong parts. Customer service is little more than useless. I'd fly to China and buy the cheapest most poorly made part before I order another part from Detroit Axle  

Dean 

on Birdeye

a year ago

I ordered parts for a 2004 Suburu Detroit Axle sent me parts for a Chevy of some sort. Oviously did not fit. They told me they would send a shipping label to me. They never did, now after many phone calls and excuses they say it is past 30 days so no refund at all! Sounds like the attorney Genenal is getting a call and then legal representation. they put me off until after 30 days to use this excuse, common thieves at this point. 

Victor S. 

on Birdeye

a year ago

I purchased a rack and pinion and I was told I would get it in 3 days and it took almost 2 weeks to get it , it looks like it was sent through the Pony Express, I had a vacation scheduled and I had to cancel. NEVER AGAIN 

edward c. 

on Birdeye

a year ago

i ordered a rack and pinion from detroit axle took 578 off of my card sent me a email my part was on the way even give me day it should arrive about five days never was a tracking number provided so when fed x couldnt find my package so i reached out to detroit axle and found out it never was shipped was told by Amy to touch back 24 to 48 hours so when i waited the longer than 48 hours she said they couldnt do my order i ask for a refund she said it would take 24 to 48 hours to put it back its been three days since then no r... read more

Dustin D. 

on Birdeye

a year ago

That company is a joke when it comes to getting parts they will give you a story about a warehouse when you don't get all your parts I own a repair shop and have a customer vehicle apart waiting for them I told them to just refund me on the axle that haven't even left their facility and they're giving me a story that I'll have to wait until I get them to send them back. Hey you have to wait 24 to 48 hours just for them to start seeing where the parts are under FedEx. I'll take my business somewhere else instead of dealing wi... read more

Dustin D. 

on Birdeye

a year ago

This company is a joke I'll never buy a never part from this company. I'll take my business and I own a repair shop and don't have time for their run around games on getting the parts.