Detroit Axle

Gabrielle L. 

on Birdeye

a year ago

They sent me the wrong parts and then refused to send me the right ones without me sending the parts back first. Never had a company that was so unhelpful. They made it seem as though it was my fault and I needed to jump through hoops to fix it  

Joseph C. 

on Birdeye

a year ago

I like the parts that this company makes but I can not stand the customer service and general service from this company. I ordered a pair of CV Axles for my truck just to be told that they are being tested, a week goes by and my parts still haven’t been shipped. I call once a day to ask about it and I am told I need to wait another 24 hours to get them shipped. Worst part was I need these days prior because my truck is in a bad state and needs major repair, it is my only vehicle I use for personal use and work. I am never do... read more

Joseph C. 

on Birdeye

a year ago

I like the parts that this company makes but I can not stand the customer service and general service from this company. I ordered a pair of CV Axles for my truck just to be told that they are being tested, a week goes by and my parts still haven’t been shipped. I call once a day to ask about it and I am told I need to wait another 24 hours to get them shipped. Worst part was I need these days prior because my truck is in a bad state and needs major repair, it is my only vehicle I use for personal use and work. I am never do... read more

Bill Y. 

on Birdeye

a year ago

Ordered a sway bar kit 4 links off Amazon and Detroit Axle sent me two links and to shocks. And now don't want to stand behind their mistake. With endless back and fourth messages noting is done. So beware when you use Amazon or Detroit Axle! I'm throwing their stuff in the garbage and buying else where. 

Cory S. 

on Birdeye

a year ago

order a part back in March 2024 using my card and waited 3 weeks for part and when it arrived guess what? wrong part...sent it back and had to wait for another 2 weeks for inspection and refund. it passed the inspection and no refund. its over 2 months still calling and demanding my refund. company needs to assists their customers complaint not having employee get information and give you the run around.  

Dan O. 

on Birdeye

a year ago

Buyer beware, just received a 6 piece front end kit. Ordered through amazon. Received one greaseable upper control arm and the other upper control arm not greaseable. Amazon clearly shows a grease fitting for both control arms. The only thing I got from them that it was a newer style, it was pre greased and carried the same warranty. They are baiting and switching on the parts on their orders. Also I was missing parts for my lower control arm but since they don't care about what they send a customer, I knew I would hav... read more

Jason H. 

on Birdeye

a year ago

Ordered pat 7 days ago still have yet to get shipping info. Customer Service service help line is never available and have to wait 15 min to even talk to a real person  

Brian P. 

on Birdeye

a year ago

SCAM!! SCAM!! SCAM!! ordered parts and got the wrong parts called and they said they would exchange for right parts just need to send parts back unused I said no problem because they are the wrong parts anyway. sent them back and waited two weeks then I called and they said parts were used ???? and they would not send correct parts or money back?? ALL they would do is 10%discount ?? HELL NO -- I want my parts or all my money back it's a simple exchange for the mistake of sending wrong parts to begin with... I'll continue fo... read more

Brian P. 

on Birdeye

a year ago

SCAM!! SCAM!! SCAM!! ordered parts and got the wrong parts called and they said they would exchange for right parts just need to send parts back unused I said no problem because they are the wrong parts anyway. snet them back and waited two weeks then I called and they said parts were used ???? and they would not send correct parts or money back?? AL l they would do is 10%discount ?? HELL NO -- I want my parts or all my money back it's a simple exchange for the mistake of sending wrong parts to begin with... I'll continue f... read more