Detroit Axle

Donna D. 

on Birdeye

a year ago

I returned a part in the original unopened box with straps. I did not get my credit. They said they did not receive part of the parts. How is that possible when the customer did not open the box. Never ordering again.  

estacion v. 

on Birdeye

a year ago

The worst experience buying anything online. First I ordered a Rack & Pinion for Chevrolet and they sent one for Ford. Then I bought another one this time the right one and turns out is bad, not letting steering fluid to return to the stering pump. Called costumer service and waited up to 30 min still no answer. Sent about four emails, nothing. The other day I got through and they said the call me back and that was 3 weeks ago. At this point I´m really not sure if what I bought was new or remanufactured since your si... read more

mchehreh@aol.com 

on Birdeye

a year ago

I ordered a part on 04/24/24 from Detroit Axle, and got a confirmation number and shipment notice the same day. My credit card was charged for the amount the same day. After twelve days and after four phone calls to customer’s service, I still don’t have my part that I was supposed to get it delivered on 4/30/2024. Clerks couldn’t tell me why our item wasn’t being shipped. Every time I contacted customer’s service, they gave me a run around. Finally, I had to use PayPal to refund our money, and no part was delivered. I would... read more

mchehreh@aol.com 

on Birdeye

a year ago

I ordered a part on 04/24/24 from Detroit Axle, and got a confirmation number and shipment notice the same day. My credit card was charged for the amount the same day. After twelve days and after four phone calls to customer’s service, I still don’t have my part that I was supposed to get it delivered on 4/30/2024. Clerks couldn’t tell me why our item wasn’t being shipped. Every time I contacted customer’s service, they gave me a run around. Finally, I had to use PayPal to refund our money, and no part was delivered. I would... read more

mchehreh@aol.com 

on Birdeye

a year ago

I ordered a part on 04/24/24 from Detroit Axle, and got a confirmation number and shipment notice the same day. My credit card was charged for the amount the same day. After twelve days and after four phone calls to customer’s service, I still don’t have my part that I was supposed to get it delivered on 4/30/2024. Clerks couldn’t tell me why our item wasn’t being shipped. Every time I contacted customer’s service, they gave me a run around. Finally, I had to use PayPal to refund our money, and no part was delivered. I would... read more

CLAUDIA G. 

on Birdeye

a year ago

Sorry...quality* 

Jamie S. 

on Birdeye

a year ago

Horrible experience. I ordered parts that would be shipped and received within 2 days. I received the first box the next day and was very impressed. I never received the other box until a week later, despite my multiple calls to the company only to be told every time that I would have an update within 24 hours which did not happen. I asked for a manager to call me back and that did not happen. Jesse however did text my personal phone but he never gave any updates either. My truck was in the shop with the mechanic charging b... read more

jimmy s. 

on Birdeye

a year ago

2015 f150XL great Brake kit ABSOULITY TERRIBLE CUSTOMER SERVIVE , Rear rotors were incorrect. after 2 live chats and 3 phone calls in which 2 of them i got Hung up on and you can not understand the person on the phone for all the background noise about Dinner or something !!!!!!!!!! I have to try again in a week as the rear rotors are out of stock. And see if they are back in stock. GOOD LUCK!!!!!!!. As I said parts quality GREAT.. Customer service ABSOULITY TERRIBLE. ....................................................  

cedar r. 

on Birdeye

a year ago

😡 don’t even waste your time ordering from them just go to car parts.com Detroit axle always fucking up.. how does the same order come late 2 different times. Then switched tracking numbers without telling me what was supposed to be 2day shipping from Michigan to Ohio turned into about a week and half… I could have literally ordered from somewhere else if you’re not going to keep word on deliver dates twice? Like come on