Dialpad Ai Voice

Rachel C. 

on Capterra

3 months ago

Texting Feature is a huge upgrade from other tools! Pros: Compared to other phone softwares, Dialpad is huge step up for call centers. Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages. Other softwares limit the text messages to only be viewable by the user that sends the message, which p... read more

Kalina B. 

on Capterra

4 months ago

Dialpad, A Phone System You Must Try! Pros: Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging. Cons: Honestly, Dialpad is great. I don't hqve any negatives to say about using them as a phone system. Overall: Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great. 

Susan H. 

on Capterra

4 months ago

Decently priced Pros: Dialpad is cost efficient and is overall easy to use. The chat feature is convenient and useful to send reminders for sessions. Cons: The video conferencing is not as easy to use as I had hoped. I contacted tech support and still was unable to resolve the issue. Overall: Overall, Dialpad is of good value and they off a BAA which I need as a therapist. 

Katie M. 

on Capterra

5 months ago

Couldn't get easier to schedule a meeting Pros: I love how simple it is to set up a quick conference call. It takes less than 2-3 minutes. Cons: I had some issues with the login and password not working when I tried to login and after multiple attempts I realized I was using my login and password for talk, message, and meet and not video conferencing. Once I figured that out it was so simple. 

Karly M. 

on Capterra

6 months ago

I love Dialpad!! Pros: Dialpad makes my dialing and communicating with clients so much easier! The AI technology paired with the user friendly designed and functions make my life so much easier. Cons: I will you could email clients out through Dialpad! Overall: I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and successful. 

Enrico 

on Capterra

7 months ago

My Experience With Dialpad Pros: With Dialpad, managing business calls has been easy thanks to features such as call recording, call tracking and VoIP. The business phone system features are very capable and using this tool is easy It also comes with sales enablement features. Cons: It has so many helpful features and so far Dialpad hasn't posed major challenges. 

Ashish 

on Capterra

7 months ago

Calling Success Pros: Precise transcription of calls in real time Cons: Dialpad has nothing that I dislike about it. Overall: Effective, dependable, and easy to use communication tool that improves teamwork and production. 

Michael 

on Capterra

8 months ago

Dialpad - good and getting better Pros: price at first. Now it is a bit more expensive. I liked the voicemail transcription. Cons: It is not very intuitive to set up voice mail and call routing and other features. Overall: Ok. Relible service. I just don't update or use some features because they are hard to figure out. 

Jonelle 

on Capterra

9 months ago

Dialpad is Dialing into a Positive Review!!! Pros: If you are in the Call center industry and looking for a simple yet multifunctional call app then look no further Dialpad is the right fit for you. It has all the features you need Call recording, call monitoring, call history, and texting, the list goes on. Cons: Its a bit on the expensive side but you do get your monies worth. Overall: It is fantastic that even our agents who are new to the software adapt quickly and can navigate easily. Dialpad has made our campaign deliv... read more